Insurance Claim Satisfaction Survey

Customer satisfaction based on an insurance claim including auto, home and life.



   
 
Insurance Claim Satisfaction Survey
 
   
 
1. What type of insurance claim did you recently have?
 
Auto accident/damage
 
Property damage
 
Business liability
 
General claim
 
Homeowner claim
 
Life insurance claim
 
   
 
2. How did your report the claim to the insurance company
 
Phone call
 
Office visit
 
Fax
 
Letter
 
Phone call to insurance agent
 
   
 
3. How long did it take for the claim to be settled?
 
Under one week
 
1-2 weeks
 
2-4 weeks
 
1-2 months
 
2-4 months
 
Over 4 months
 
   
 
4. How would you rate your experience during the claim process?
 
Excellent
 
Very Satisfactory
 
Satisfactory
 
Neutral
 
Unsatisfactory
 
Very unsatisfactory
 
Terrible
 
   
 
5. Were you kept informed during the claim process?
 
Yes
 
No
 
   
 
6. Was claim resolved in a timely, efficient and effective manner?
 
Yes
 
No
 
   
 
7. Did working with the agency make the claim process easier?
 
Yes
 
No
 
   
 
8. You received the claim settlement in a timely manner
 
Strongly agree
 
Agree
 
Neutral
 
Disagree
 
Strongly disagree
 

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