Pre-Installation Survey

Pre installation survey for hardware/ network/ router type of product.



   
How useful are each of the following PRE-INSTALLATION options for your company?
PRODUCT
Not Useful Somewhat useful Moderately Useful Useful Extremely Useful
Informative web page to educate executives (i.e., CFO, CIO) concerning product benefits, options, and lingo.
Informative web page to educate network administrators concerning technical information.
Initial informative training for company's network administrators. PRODUCT
Pre-engineering consulting for company specific configurations.
Direct relationship with account manager technician.
Resellers with substantial knowledge of products. COMPANY
 
   
How useful are each of the following protocol INSTALLATION options for your company?
PRODUCT
Not Useful Somewhat Useful Moderately Useful Useful Extremely Useful
Web page offering technical support.
Web page offering Frequently Asked Questions and solutions.
24-hour phone support for technical assistance.
On-site engineer to assist and teach during installation.
Installation by third party.
 
   
 
Does your company currently use [PRODUCT]?
 
yes
 
no
 
   
 
What other [PRODUCT] PRE/POST INSTALLATION services would benefit your company specifically?
   
 
   
 
What would you want included in the [PRODUCT] yearly service package?
   
 
   
 
What would you expect to pay for the [PRODUCT] yearly service package?
   
 
   
 
Please list previous [PRODUCT CATEGORY] service providers used by your organization.
   
 
   
 
Who is your organization's preferred [PRODUCT CATEGORY] service provider?
   
 
   
 
What is your organization's primary business activity at your location?

 
   
 
Approximately how many people are in your organization?
 
Less than 100 employees
 
100-499 employees
 
500-1000 employees
 
More than 1000 employees
 
   
 
What is your title?
   
 

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