Product Use and Satisfaction Template

Evaluation of product use, satisfaction, repurchase expectations.



   
 
Overall how satisfied are you with [PRODUCT]?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied
 
   
 
What are some things[product/Service] could do better?
   
 
   
 
In your opinion is the product better, about the same or worse than [OTHER_COMPANY] [PRODUCT] ?
 
Better
 
About the same
 
Worse
 
   
 
How often do you typically use [PRODUCT]?

 
Daily
 
Weekly
 
Less than monthly
 
Do not use
 
   
 
Where do you primarily use [PRODUCT]?
 
At home
 
At the office
 
Another location outside the house
 
Not using it
 
Other
    
 
   
 
How often are you using the [PRODUCT] as compared to a month a go?
 
More
 
About the same
 
Less
 
Can't say
 
   
 
Do you usually buy this [PRODUCT] on sale?
 
Yes
 
No
 
Doesn't matter
 
   
 
Do you typically read the back and side panel of the product's package?
 
Yes
 
No
 
Not sure
 
   
 
How familiar are you with [PRODUCT]?
 
Very familiar (use on a regular basis)
 
Somewhat familiar (use it only sometimes)
 
Familiar but never used it
 
Never heard of product before
 
   
 
What other brands of [PRODUCT_CATEGORY] have you heard of?
 
Brand A
 
Brand B
 
Brand C
 
None
 
Other
    

 
   
 
What were reasons for trying this [PRODUCT]?
 
Looks good
 
Easy to use/convenient
 
Price Value
 
Solves Problem
 
Readily available
 
Best quality
 
Good selection
 
Just what I need
 
Advertising
 
Have not used
 
Other
    

 
   
 
How much did you pay for [PRODUCT]?
   
 

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