Website Information Quality Survey Template

Quality and completeness of web site documentation and information.



   
 
Please enter e-mail address
(for example yourname@yourcompany.com):
   
 
   
 
Were you able to find suitable answers to your questions while browsing the website?
 
Yes
 
No
 
   
 
How much time did it take to find your answer?
 
A lot less than I expected
 
Less than I expected
 
About what I expected
 
More than I expected
 
A lot more than I expected
 
   
 
Based on your experience, how would you rate the quality of this website?
 
Very high quality
 
High quality
 
Average
 
Below average
 
Unacceptable
 
   
 
Please tell us what can be done to improve the quality of the information on our website:
   
 
   
 
Which one of the following business sectors best describes your core business?
 
Communications/transportation/utilities
 
Banking/finance/insurance/real estate/legal
 
Retail
 
Value added information service provider
 
Government
 
Data processing/computer
 
Education
 
Business services
 
Other
    
 
   
 
What best describes your role in your organization? (Optional)
 
Owner, partner, principal
 
CFO/CIO/CTO
 
Director/manager
 
VP
 
Professional (consultant, legal, medical)
 
Other corporate management
 
Project manager
 
Customer service
 
Other
    
 
   
 
If you have any other comments or suggestions, please enter them in the space provided below.
   
 
   
If you would like to be contacted by [COMPANY] to discuss your needs or any service issues you may have, please fill in the information below.
Contact Information:

Name:
   
Organization:
   
Phone:
   
Address:
   
City:
   
State/Province:
   
Zip or Postal Code:
   
 
   
 
Thank you for taking the time to complete this survey.
 

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