Blue Flywheel | QuestionPro Survey

Blue Flywheel Recall

Please click on the Continue button below and answer the questions. Current shipment processing time-frame is roughly every 10 days - typically around the 1st, 10th and 20th day of each month. You will receive an email confirmation with a tracking number once your order has been successfully processed and shipped. We thank you for your patience and continued patronage.

If you have any questions or need assistance, please contact our Sales or Service Department:

RacerMate Sales/Service
206-524-6625 then dial one of the following extensions:

338 - Jeff Schmitt | [email protected]
347 - Jim Donaldson | [email protected]

Note: We have received a significantly higher than expected number of requests for flywheels due to the latest postcard which was sent a couple weeks ago. Our production team is working overtime to test each flywheel for true and balance and are shipping them as fast as we can and in the order the requests were received. We will hopefully be caught up very soon. You can, in the meantime, remove the existing flywheel and continue to use the trainer. Attached is a PDF showing the various removal options – all showing a puller we will be supplying. The second option, showing the use of a flat-blade screw-driver is how we’ve removed flywheels for many years – without the use of the puller. You will need to use a 5/32 Allen key to loosen the set-screw.

We appreciate your patience, but let us know if you have any further questions.

NOTE: There is no place for filling in your Country in the form because the program completes that based on your address. So, if you have filled out all of your address information correctly, the program knows what country you are in.