International Registration Plan (IRP) - Summer 2016 Survey
100%
Exit Survey
Contact Information
Name
:
Company
:
Email Address
:
IRP Office Questions
Which IRP offfices do you use? (select all that apply) and on a scale of 1-10, with one 1 being the lowest level of satasfaction and 10 being the highest, how satasfied are you with the level of customer service you receive from the location(s) you use?
1
2
3
4
5
6
7
8
9
10
Barrie
Downsview
Hamilton
Kingston
London
North Bay
Ottawa
Port Hope
Thunder Bay
Waterloo
Windsor
Please indicate the office locations that you believe show a high level of customer service that should receive positive recognition:
Are there office locations that you try to avoid? If so, please identify and explain your answer:
MTO Online IRP System Questions
Do you use MTO's new on-line system for IRP?
Yes
No
If yes, on a scale of 1 to 10, with 1 being the lowest level of satisfaction and 10 being the highest, how satisfied are you with each of the on-line service options?
1
2
3
4
5
6
7
8
9
10
Plate Renewal
Plate Replacement
Cab Card Replacement
Replace Validation Sticker
Please explain the factors/reasons that lead to your score(s)?
Additional Comments
OTA July 2016
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