International Registration Plan (IRP) - Summer 2016 Survey
100%
Exit Survey
 
Contact Information
Name : 
Company : 
Email Address : 
 
 
 
IRP Office Questions
 
 
Which IRP offfices do you use? (select all that apply) and on a scale of 1-10, with one 1 being the lowest level of satasfaction and 10 being the highest, how satasfied are you with the level of customer service you receive from the location(s) you use?
1 2 3 4 5 6 7 8 9 10
Barrie
Downsview
Hamilton
Kingston
London
North Bay
Ottawa
Port Hope
Thunder Bay
Waterloo
Windsor
 
 
 
 
   
 
 
 
Please indicate the office locations that you believe show a high level of customer service that should receive positive recognition:
   
 
 
 
Are there office locations that you try to avoid? If so, please identify and explain your answer:
   
 
 
 
MTO Online IRP System Questions
 
 
 
Do you use MTO's new on-line system for IRP?
 
Yes
 
No
 
 
If yes, on a scale of 1 to 10, with 1 being the lowest level of satisfaction and 10 being the highest, how satisfied are you with each of the on-line service options?
1 2 3 4 5 6 7 8 9 10
Plate Renewal
Plate Replacement
Cab Card Replacement
Replace Validation Sticker
 
 
 
Please explain the factors/reasons that lead to your score(s)?
   
 
 
 
Additional Comments
   
 
OTA July 2016