The proven CX framework you need to engage your organization

Hosted On: Tuesday, Nov 28, 2017

About the webinar

"Did you know? CX professionals list organizational engagement as a top challenge in realizing business results from their programs. Shifting your company to becoming customer-centric involves more than measuring the Net Promoter Score – it starts with implementing a CX program that engages your entire organization, and that isn’t always easy. "

Watch Richard Owen, Co-Creator of NPS and Founder of Owen CX, as he shares over 10 years of experience in building, maintaining, and improving CX programs at companies such as Symantec and LinkedIn. Richard shared his demonstrated CX practices to help engage organizations of every size to kickstart a sustainable CX initiative.

About the speakers

Vivek Bhaskaran
CEO QuestionPro
Vivek Bhaskaran is the CEO of QuestionPro, one of the industry's leading providers of web-based research technologies. In 2008, the company made Inc. magazine's list of the fastest-growing private companies, ranking 172nd overall and 25th among business-service providers.
Anup Surendran
Richard Owen
Experienced tech CEO and corporate leader, board member in both public and private ventures. Thought leader and published author in the field of customer experience. Part of the team that created the NPS methodology.