EMPLOYEE ENGAGEMENT AND SATISFACTION SURVEY
100%
Questions marked with a * are required
 
 
1. Dear Employee,

Greetings and Welcome to your Employee Satisfaction and Engagement Survey. This survey is intended to derive feedback from you on your job satisfaction, your view of your organization and suggestions on improvements in various areas, for your Individual benefit as well as for the benefit of your colleagues and the organization in general.

We have partnered with your organization based on our attribute as an Independent Service Provider to avail a best practice feedback process through a platform for channel and pipeline response which will provide your organization with insights as a basis for improvements.

As part of our core values STRICT CONFIDENTIALITY is observed to maintain respondent confidence through out our surveys . You will NOT at anytime be required to give your personal details or any other that may compromise your privacy, giving you the opportunity for open and fair feedback.

Our feedback will be reported in a generic form based on each answer by all respondents for the whole survey. Your responses will be viewed ONLY BY Ellis & Spencer. NO INDIVIDUAL RESPONSES in any of our surveys are viewed by any external organization staff and or submitted to the organization, as that would negate our main principle of independence.

All questions require a response.We have designed the process in interactive mode to allow you to give feedback as well as suggestions on majority of the questions. For the purpose of your improvement we kindly request that you respond frankly and candidly.

At the end of the survey, the click done. and the survey will redirect to our website. For any post-survey queries and or feedback kindly get in touch with us through client.service@ellis-spencer.com


Thank You.
HRBP - Performance Insights -East,Central & Southern Africa.
Ellis & Spencer Management Insights.

 
 
 
* 2. Gender.
 
Female
 
Male
 
 
 
* 3. Age.
 
20-25
 
26-30
 
31-35
 
36-40
 
41-45
 
46-50
 
50 and Above
 
 
 
* 4. Highest level of education (completed).
 
Doctorate
 
Masters Degree
 
Bachelors Degree
 
Higher Diploma
 
Diploma
 
Certificate
 
 
 
* 5. Marital status.
 
Single
 
Married
 
 
 
* 6. Work station.
 
Customer Service
 
Administration
 
Human resource
 
Sales
 
Marketing
 
Credit
 
Regulatory
 
Security
 
Card Centre
 
Branch
 
Intern
 
Contractor
 
Other
 
 
 
 
* 7.  How long have you worked with the organization?
 
Less than 3 months
 
3 months to less than 1 year
 
1 to 3 years
 
4 to 6 years
 
7 to 10 years
 
11 to 13 years
 
14 to 17 years
 
17 to 20 years
 
21 to 24 years
 
24 to 29 years
 
30 + years
 
 
 
* 8. Overall, how satisfied are you with your organization?
Extremely dissatisfied Somewhat dissatisfied Neutral Somewhat satisified Extremely satisfied Other  
 
 
 
* 9. Based on your response on the above question, what would improve your overall satisfaction of the organization?
   
 
 
 
* 10. Overall, my work experience in the organization is rewarding and fulfilling.
Strongly disagree Disagree Neutral Agree Strongly agree
 
 
 
* 11. There is an existing reward and recognition programme in the organisation.
 
Strongly Disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly Disagree
 
 
 
* 12. The reward and recognition programme works.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
* 13. The reward and recognition programme is based on merit.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
* 14. Based on your response on the above question, what would improve your overall feeling of reward and fulfilment of the organization?
   
 
 
 
* 15. I receive the right amount of recognition and acknowledgement from my manager.
Strongly disagree Disagree Neutral Agree Strongly agree
 
 
 
16. My manager listens to my opinions on work space and product improvement.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
* 17. Based on your response of the above question, how would you like to be recognized or acknowledged by your manager? What would be your best picture of success?
   
 
 
 
* 18. There is efficient and effective communication within my department.
Strongly disagree Disagree Neutral Agree Strongly agree
 
 
 
* 19. What would be your suggestions on improving efficient and effective communication in your department?
   
 
 
 
* 20. Change in policy is well planned and structured.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
21. I am involved in the change process from concept to execution.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
* 22. What are your suggestion in improving the management of the change process?
   
 
 
 
* 23. I feel challenged in my current position.
Strongly disagree Disagree Neutral Agree Strongly agree
 
 
 
* 24. Kindly elaborate your choice of response above.
   
 
 
 
* 25. The workload in my department is realistic.
 
Strongly Disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly Agree
 
 
 
* 26. What are your suggestions on how to improve the current or workload in the department?
   
 
 
 
* 27. Our department is adequately staffed.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
* 28. The organization sources for talent replacement in fairly good time with respect to hiring policy procedures.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
* 29. What are your suggestions on improving resourcing timelines in your department?
   
 
 
 
* 30. Career advancement is possible here if openings occur.
Strongly disagree Disagree Neutral Agree Strongly agree
 
 
 
* 31. What are your suggestions on how to improve career advancement internally when openings occur.
   
 
 
 
* 32. The organizations values are followed by those above me.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
33. How satisfied are you with the following in your department.
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
* Teamwork
* Integrity
* Professionalism
* Planning
* Work Ethic
* Time management
* Working Hours
* Time off work
 
 
 
* 34. I am treated fairly at the company by my superiors.
Strongly disagree Disagree Neutral Agree Strongly agree
 
 
 
* 35. I am treated fairly at the company by my colleagues.
Strongly disagree Disagree Neutral Agree Strongly agree
 
 
 
* 36. What are your suggestions on improving fair treatment in the organization?
   
 
 
 
* 37. There is an existing channel of airing of managing complaints,grievances and conflicts.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
* 38. I feel comfortable going to my manager with any issues and or concerns.
Strongly disagree Disagree Neutral Agree Strongly agree
 
 
 
* 39. My manager is a good coach/mentor.
Strongly disagree Disagree Neutral Agree Strongly agree
 
 
 
* 40. What are your suggestions on improving mentoring by your manager?
   
 
 
 
* 41. I have the right work tools to perform my tasks
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
* 42. I am fairly compensated for the work I do.
Strongly disagree Disagree Neutral Agree Strongly agree
 
 
 
* 43. I feel I am rewarded when I go above and beyond what is expected in my job.
Strongly disagree Disagree Neutral Agree Strongly agree
 
 
 
* 44. The company's total benefits program meets my needs.
Strongly disagree Disagree Neutral Agree Strongly agree
 
 
 
* 45. The company's benefits program is competitive with others in the industry.
Strongly disagree Disagree Neutral Agree Strongly agree
 
 
 
* 46. The department leave schedule works as planned.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
* 47. What are your suggestion on improving the leave schedule in your department?
   
 
 
 
* 48. How many trainings have you attended training in the last one year?
 
One
 
Two
 
Three
 
Four
 
Five
 
None
 
 
 
* 49. The trainings attended were satisfactory to my expectations.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
* 50. How many team building sessions have you attended in the past year?
 
One
 
Two
 
Three
 
Four
 
None
 
 
 
* 51. We discuss team building objectives and expectations as a team before going for the team building
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
* 52. What suggestions would you give to improve team building sessions in future?
   
 
 
 
* 53. Their is an existing structured channel or platform to provide for initiatives and ideas for workspace and product improvement.
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
* 54. What are your suggestions for a channel or platform to provide for initiatives and ideas.
   
 
 
 
* 55. Work-life balance is propagated and practiced in the organization
 
Strongly Disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly Agree
 
 
 
* 56. My job allows me to balance my work and social needs.
 
Strongly Disagree
 
Disagree
 
Neutral
 
Agree
 
Strongly Agree
 
 
 
* 57. There is an existing channel and process to handle stress in the organization.
 
Strongly Agree
 
Disagree
 
Neutral
 
Agree
 
Strongly Agree
 
 
 
* 58. What are your suggestions in improving stress management in the organization?
   
 
 
 
* 59. Workspace decor and aesthetics matters in my work environment .
 
Strongly Agree
 
Agree
 
Neutral
 
Disagree
 
Strongly Disagree
 
 
 
* 60. Kindly indicate any other additional information, feedback or suggestion you feel is pertinent to your satisfaction and development of you,your colleagues and the organisation.
   
 
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