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Paint Shop Survey Spring 2020

Finding a reliable and skilled paint shop is a daunting challenge for many aircraft owners. In this survey, we would like to find out about your experiences with paint shops during the last two to five years. The results of this survey will be published in an upcoming issue of Aviation Consumer magazine. 
 
 
 
What type of airplane do you fly?
 
Single-engine piston
 
Multi-engine piston
 
Single-engine turbine
 
Multi-engine turbine
 
Other
 
 
 
 
When did you have your airplane painted?
 
Less than a year ago
 
Two to five years ago
 
More than five years ago
 
 
 
What was the approximate cost of the paint job?
   
 
 
 
What was the name of the shop you used for the paint work?
   
 
 
 
Where is the shop you used located?
   
 
 
 
On a scale of one to 10, with one being poor and 10 being the best, how would you rate the quality of the paint job?
   
 
 
 
On a scale of one to 10, with one being poor and 10 being the best, how you rate the cost/value relationship with your paint shop? In other words, did the quality live up to the price?
   
 
 
 
We define customer service as the shop doing what it said it would on the schedule it promised, meeting its price estimate and returning calls and queries. How would you describe your experience with the shop you used?
 
Absolutely the best
 
Good, but not exceptional
 
Adequate, but I wasn't thrilled
 
Barely adequate
 
Absolutely terrible
 
 
 
And comments on the above question, with regard to the shop's customer service performance?
   
 
 
 
How likely would you be to use the shop again or recommend it to a friend?
 
Very likely
 
Somewhat likely
 
I'm not sure
 
Probably not
 
No way
 
 
 
Based on your experience with your paint shop, what's the most important thing (or things) you would convey to a friend about to have paint work done?
   
 
 
 
Feel free to add any comments or suggestions:
   
 
 
 
Name:
   
E-Mail Adress:
   
Daytime Telephone #:
   
 
Please contact customer_service@belvoir.com if you have any questions regarding this survey.