Member Satisfaction Survey 2019
Questions marked with a * are required
Your opinion matters!

Banner Federal is inviting you to participate in our 2019 Annual Member Satisfaction Survey. The feedback you provide will help us to ensure we are serving our members in the best way possible, and that we have the best products and services to meet your needs. Every member’s opinion matters and will be shared at the highest level of Banner Federal’s management team. Your responses will be used to make Banner Federal the best it can be!

The survey should take 5 minutes or less to complete and because we value your time and your feedback, one lucky member will be selected to receive a $100.00 gift card just for completing our survey. It could be you! We appreciate your continued support and thank you for making Banner Federal your preferred Credit Union.

I am satisfied with the products and services that my credit union offers.
The credit union staff responds to my requests promptly.
The credit union staff is knowledgeable and helpful.
My credit union keeps me informed.
The staff effectively suggest products and/or services for me.
My account statements are easy to understand.
The credit union provides services and rates comparable to other banks and credit unions.
Would you refer a co-worker or family member to Banner Federal?
The credit unions online banking and mobile app meet my banking needs.
I enjoy being a member of Banner Federal.
If you have a memorable experience or a favorite employee that deserves special recognition, please feel free to share your story below.
Is there a product or service you would like to see added to the menu of services we already offer?
Have you tried WealthCare, Banner Federal's new personal financial management tool? 
Your complete satisfaction is important to us. Would you like someone from Banner Federal Credit Union to contact you regarding products, services, or your experience with the credit union?