Consumer Feedback

Thank you for taking the time to provide us with your feedback. Swan Hill District Health values your feedback and would like to hear ‘Your Story’.
If you have had a good experience please take the chance to thank those who have helped you, everyone likes to know they are doing a good job.
If there were things that you didn’t like or something that you feel could be improved, please let us know so we are aware of it and can ensure Connect Care, Best Experience for all. 
Swan Hill District Health is also on Care Opinion if you want to supply a more in depth feedback 
Do you have a compliment or complaint about your care at Swan Hill District Health?
Date feedback lodged?
Date feedback relates to?
Name of patient that feedback relates to (optional)
Relationship to patient
Contact Information (optional)
Would you like to be contacted in relation to this feedback?
How satisfied were you with the following?
Very dissatisfied
Not satisfied
Very satisfied
Medical/Nursing Communication
Quality of service
Provision of information/explanation of care
Food provision
Professionalism of staff
Please rate your experience
PoorBelow averageAverageGoodExcellent
Please rate how empathetic to your needs the staff were
Please rate how happy you are with the doctor’s treatment
Please rate how well we explained the evaluation and treatment
Please rate how easy it was to navigate to your destination within our facility
How would you rate us based on our concern for your privacy and transparency
How would you rate the cleanliness and hygiene at our medical facility
What things did we do well?:
What things can we improve on?
Please provide any further comments/suggestions:
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
Fill out a complaint form online via the Health Complaints Commission website  
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