2018 ANNUAL MEMBER SATISFACTION SURVEY
Questions marked with an * are required Exit Survey
 
 
Your opinion matters!

Banner Federal is inviting you to participate in our 2018 Annual Member Satisfaction Survey. The feedback you provide will help us to ensure we are serving our members in the best way possible, and that we have the best products and services to meet your needs. Every member’s opinion matters and will be shared at the highest level of Banner Federal’s management team. Your responses will be used to make Banner Federal the best it can be!

The survey should take 5 minutes or less to complete and because we value your time and your feedback, one lucky member will be selected to receive a $100.00 gift card just for completing our survey. It could be you! We appreciate your continued support and thank you for making Banner Federal your preferred Credit Union.


 
 
 
 
* The credit union staff responds to my requests promptly.
 
Agree
 
Disagree
 
N/A - I haven't had the need to speak with a credit union staff member
 
 
 
* The credit union staff is knowledgeable and helpful.
 
Agree
 
Disagree
 
N/A - The new website provides me with all the answers I need
 
 
 
* My credit union keeps me informed.
 
Agree
 
Disagree
 
 
 
* The staff effectively suggest products and/or services for me.
 
Agree
 
Disagree
 
N/A - It's been a while since I've visited a branch
 
 
 
* My account statements are easy to understand.
 
Agree
 
Disagree
 
 
 
* The credit union provides services and rates comparable to other banks and credit unions.
 
Agree
 
Disagree
 
 
 
* Would you refer a co-worker or family member to Banner Federal?
 
Yes
 
No
 
 
 
* The credit unions online banking and mobile app meet my banking needs.
 
Agree
 
Disagree
 
N/A - I prefer to do my banking in person or by phone
 
 
 
* I enjoy being a member of Banner Federal.
 
Agree
 
Disagree
 
 
 
If you have a memorable experience or a favorite employee that deserves special recognition, please feel free to share your story below.
   
 
 
 
Your complete satisfaction is important to us. Would you like someone from Banner Federal Credit Union to contact you regarding products, services or concerns?
 
No
 
Yes
 
100%
Banner Federal Credit Union - inform@bannerfcu.org- (602) 254-5291