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Surf Pediatrics and Medicine - Website Link

Please rate our scheduling 
For a sick/problem visit: The ability to get an appointment within a reasonable amount of time.
For a physical/well visit: The ability to get an appointment within a reasonable amount of time.
The convenience of our hours and availability of appointment times.
The ability to see the provider of your choice.
The wait time to see your nurse was reasonable.
The wait time to see your provider was reasonable.
Please rate your wait time in office.
Wait time to see a nurse.
Wait time to see a provider.
Please rate our facilities. 
The cleanliness and comfort of our office. 
Please rate the courtesy, helpfulness, and knowledge of out staff.
Receptionist
Schedulers 
Nurse
Billing
Please rate our communication and coordination of care.
Your ease in reaching our office by phone. 
If your call required a return call from a nurse, the call was returned in a reasonable amount of time.
If your call required a return call from a provider, the call was returned in a reasonable amount of time. 
Quality of information of medical advice provided by phone. 
Our timelines in completing any forms, paperwork requests, or specialist referrals.
Keeping you informed of any delays with your appointment. 
Timely notifications of test, lab, and/or imaging results.
Please rate your visit with your provider.
Courtesy of the provider.
Provider's patience and interest in your reason for visit. 
Explanations of diagnosis and treatment options.
Your overall satisfaction with the medical care you received. 
Assistance and support for making changes in health habits and making health care decisions. 
General office questions.
Have you used our website for patient services? 
Have you ever used our after-hours call service
Would you recommend this practice to a family member or friend? 
Have you used a telehealth appointment?
How many years have you been a patient of our practice?
Please rate your overall satisfaction with our practice. 
Policy changes due to Covid: The ability to socially distance yourself from other patients in the office. 
Policy changes due to Covid: Separation of sick and well within our offices. 
Policy changes due to Covid: The protocol for patients calling from the car before entering the office.
Policy changes due to Covid: Overall satisfaction with our telehealth system. 
Please rate your overall satisfaction with our practice. 
Please give any suggestions you may have for us to better our practice and your satisfaction. 
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