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Surf Pediatrics and Medicine - Website Link
Please rate our scheduling
For a sick/problem visit: The ability to get an appointment within a reasonable amount of time.
Excellent
Good
Fair
Poor
For a physical/well visit: The ability to get an appointment within a reasonable amount of time.
Excellent
Good
Fair
Poor
The convenience of our hours and availability of appointment times.
Excellent
Good
Fair
Poor
The ability to see the provider of your choice.
Excellent
Good
Fair
Poor
The wait time to see your nurse was reasonable.
Excellent
Good
Fair
Poor
The wait time to see your provider was reasonable.
Excellent
Good
Fair
Poor
Please rate your wait time in office.
Wait time to see a nurse.
5-15 minutes
20-30 minutes
35-45 minutes
Over 50 minutes
Wait time to see a provider.
5-15 minutes
20-30 minutes
35-45 minutes
Over 50 minutes
Please rate our facilities.
The cleanliness and comfort of our office.
Excellent
Good
Fair
Poor
Please rate the courtesy, helpfulness, and knowledge of out staff.
Receptionist
Excellent
Good
Fari
Poor
Schedulers
Excellent
Good
Fair
Poor
Nurse
Excellent
Good
Fair
Poor
Billing
Excellent
Good
Fair
Poor
Please rate our communication and coordination of care.
Your ease in reaching our office by phone.
Excellent
Good
Fair
Poor
If your call required a return call from a nurse, the call was returned in a reasonable amount of time.
Excellent
Good
Fair
Poor
If your call required a return call from a provider, the call was returned in a reasonable amount of time.
Excellent
Good
Fair
Poor
Quality of information of medical advice provided by phone.
Excellent
Good
Fair
Poor
Our timelines in completing any forms, paperwork requests, or specialist referrals.
Excellent
Good
Fair
Poor
Keeping you informed of any delays with your appointment.
Excellent
Good
Fair
Poor
Timely notifications of test, lab, and/or imaging results.
Excellent
Good
Fair
Poor
Please rate your visit with your provider.
Courtesy of the provider.
Excellent
Good
Fair
Poor
Provider's patience and interest in your reason for visit.
Excellent
Good
Fair
Poor
Explanations of diagnosis and treatment options.
Excellent
Good
Fair
Poor
Your overall satisfaction with the medical care you received.
Excelletn
Good
Fair
Poor
Assistance and support for making changes in health habits and making health care decisions.
Excellent
Good
Fair
Poor
General office questions.
Have you used our website for patient services?
Yes
No
Have you ever used our after-hours call service
Yes
No
Would you recommend this practice to a family member or friend?
Yes
No
Have you used a telehealth appointment?
Yes
No
How many years have you been a patient of our practice?
New Patient
1 to 2 years
2 to 3 years
over 4 years
Please rate your overall satisfaction with our practice.
Policy changes due to Covid: The ability to socially distance yourself from other patients in the office.
Excellent
Good
Fair
Poor
Policy changes due to Covid: Separation of sick and well within our offices.
Excellent
Good
Fair
Poor
Policy changes due to Covid: The protocol for patients calling from the car before entering the office.
Excellent
Good
Fair
Poor
Policy changes due to Covid: Overall satisfaction with our telehealth system.
Excellent
Good
Fair
Poor
Please rate your overall satisfaction with our practice.
Excellent
Good
Fair
Poor
Please give any suggestions you may have for us to better our practice and your satisfaction.
Done
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