Tubbs Brothers Service Survey
100%
Name:
Service Rep
-- Select --
Lisa Manogue
Phillip Barker
Diana Skelton
Overall, how satisfied are you with the service experience?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
For your
most recent
visit at Tubbs Brothers, what service(s) did you avail? (Mark all that apply)
Routine maintenance (oil change, lube, tire rotation, etc.)
Body shop repairs you or your insurance company paid for
Service repairs you paid for
Warranty-covered repairs
Other
Please rate below based on your experience.
Very dissatisfied
Not satisfied
Neutral
Satisfied
Very satisfied
Digital communication
Very dissatisfied
Not satisfied
Neutral
Satisfied
Very satisfied
Phone correspondence
Very dissatisfied
Not satisfied
Neutral
Satisfied
Very satisfied
Knowledge of staff
Very dissatisfied
Not satisfied
Neutral
Satisfied
Very satisfied
Politeness of staff
Very dissatisfied
Not satisfied
Neutral
Satisfied
Very satisfied
Have you faced any of the below issues? (Mark all that apply)
Location of dealership
Quality of service
Price
Parts not available
Treatment by dealership personnel
Cannot get vehicle in quickly enough
Service Department hours
Do your own vehicle servicing
Length of time to get vehicle serviced at dealership
Time it takes to get repair order written up
Alternative transportation not available (rental car, shuttle, etc.)
Other
Did you have any concerns with the dealership's handling of this service visit?
Yes
No
Did you let the dealership know about your concern(s)?
Yes
No
Were your concern(s) resolved?
Yes
No
How satisfied were you with the action taken by the dealership to address your concern(s)?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
Done
Powered by
QuestionPro
Report Abuse
Create Your First Online Survey
Create a Survey
Loading...
close
drag_indicator
close
Yes
Cancel
Continue
Answer Question
Continue Without Answering
Keep Data
Discard
close
Loading...