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Dealer Satisfaction Study
Thank you for agreeing to participate in this important survey conducted by FADA in partnership with PremonAsia. Your valuable feedback will help identify dealer expectations from OEMs and understand how OEMs perform in meeting dealer expectations. Few important points to note:

1.      Your individual feedback will be kept STRICTLY CONFIDENTIAL and will only be analysed at an aggregate level with other dealerships. Hence, your candid inputs will be very useful.

2.      This survey is being done at a franchise level and NOT at an outlet level. Therefore, in case you have multiple outlets, please provide a holistic feedback taking everything into account.

3.      However, multiple franchise owners can respond multiple times. One survey form is valid for one franchise for an OEM. In case you own multiple franchises either in the same segment (i.e. 4W Cars/ UVs) or different segments (i.e. 4W Cars/ UVs & 2W), please fill the survey multiple times.

4.      Kindly complete the survey fully to enable us objectively analyse feedback in its entirety.

5.      We have asked for personal identifiable information like name/ contact details etc. This is not for any commercial or promotional use.

6.      The online data collection platform adheres to the strictest cloud security and data encryption protocols to ensure that your feedback is secure from any unauthorized use. 

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