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  1. Surveys
  2. 2009
  3. March
  4. A
  5. ABC Corp
0%
 
 
Hello:

You are invited to participate in Voice of the Customer survey for Company ABC Corp. In this survey, several hundred people will be asked to complete a survey that asks questions about Company ABC Corp.. It will take approximately five minutes to complete the questionnaire.


Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Jay Curry at +31-653-793950or by email at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.



Manager Name, Email: manager,[email protected]
 
 

Strongly Agree Agree Neutral Disagree Strongly Disagree
I am likely are to continue buying from ABC.
 
 

Strongly Agree Agree Neutral Disagree Strongly Disagree
If you were selecting a similar company for the first time, it is likely that I would choose Company ABC Corp. again.
 
 

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied
Overall, how satisfied are you with ABC?
 
 

Strongly Agree Agree Neutral Disagree Strongly Disagree
I am likely are you to provide enthusiastic referrals for ABC.
 
 

Please rate your level of agreement with the following statements.
 
 

Strongly Agree Neutral Strongly Disagree
ABC really cares about building a relationship with me
ABC communicates openly and honestly
ABC is committed to win/win solutions (does not take advantage of its donors)
I trust ABC's leaders and personnel to behave with fairness and integrity
At ABC loyalty is appropriately valued and rewarded at ABC.
I believe ABC deserves my loyalty
 
 

Here are several more questions to answer in the same way.
 
 

Strongly Agree Neutral Strongly Disagree
Over the past year, my loyalty to ABC has grown stronger
ABC values people and relationships ahead of short-term financial growth
ABC makes it easy for me to do give to them
ABC sets the standard for excellence in its field
ABC has a winning strategy (superior economics in serving its customers)
ABC attracts and retains outstanding people (employees, partners, etc.)
ABC creates innovative solutions that make my life easier
 
 

Less than one year. One to three years. Three to five years Five to ten years More than 10 years
About how long have you been a customer of ABC?
 
 
 
What is the one thing Charity X could do to increase your loyalty to them?
   
 
 

Would you like to receive a summary report of this survey?
No, thank you Yes, Please, send to my (email) address.
 
 
 
Please send the survey report summary to me at the email address or the address below.
   
 
Please contact [email protected] if you have any questions regarding this survey.
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