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AFV Customer Satisfaction 2013

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Hi There -

Ivana Taylor here.

I'm currently working with Mark Hurt and the AFV team to get a better understanding of what matters to YOU when you are choosing a partner and supplier of natural gas (CNG, LNG, PNG) components for your automotive fuel line system.

I know that you are crazy busy - and I promise this won't take too long. This online discussion guide will take about 5 minutes or less to complete and your feedback will make it easier for US to give YOU exactly what you want when it comes to your natural gas fuel line system.
 
 
Tell me a little about Yourself.
 
Please enter your name and email -- it's just a way for us to know where you're coming from so that your feedback is taken in the right context.
Name : 
Company : 
Email Address : 
 
 
Are you currently working on a CNG or Compressed Natural Gas fuel system project?
 
Yes
 
No
 
Not Yet, but planning on it
 
 
Are you now - or have you ever worked with AFV?
 
Yes
 
No, we are working with another supplier
 
No, we aren't working on any CNG fuel line system
 
 
Are you currently buying CNG components or assemblies from AFV?
 
Components
 
Assemblies/Systems
 
Both
 
Neither - we aren't currently buying anything from AFV
 
Other
 
 
 
What department are you in?
 
Engineering
 
Quality
 
Operations
 
Administrative
 
Purchasing/Supply Chain
 
Other
 
 
 
How would you describe your company's relationship to the CNG fuel system? Would you say that you're a
 
Design & Engineering
 
Retrofitter/Converter
 
OEM (component supplier)
 
Automotive Manufacturer
 
Supplier
 
Other
 

 
 
What else do you think I should know about you or your organization's relationship to AFV or Compressed Natural Gas fuel systems?
   
 
 
Your Ideal CNG Fuel System Scenario
 
 
Are you currently involved in any CNG conversion projects?
 
Yes
 
No
 
Other
 
 
 
Do you have any projects coming up in the next 12 months?
 
Yes
 
No
 
 
What issues or frustrations do you currently have with your existing CNG fuel line supplier?
   
 
 
How many CNG fuel systems do you expect to produce in the next 12-14 months?
 
<100
 
100 - 500
 
500 - 1000
 
1000 - 5000
 
5000 - 10,000
 
10,000 - 50,000
 
50,000 - 100,000
 
> 100,000
 
 
For this next question, we've created a list of things that we thought might be important to you when you are thinking about purchasing CNG fuel system components or assemblies.

First read each statement, then tell me HOW IMPORTANT this attribute is to you. A rating of "1" means it's NOT important to you and a rating of "5" means it's EXTREMELY important to you.

Then go through the list again and this time rate how SATISFIED you are with AFV in each of these areas.
 
 
How Important?How Satisfied?
Not Very
Not Very
12345N/A12345N/A
Provide technical input and engineering support to help you choose or design the right product
Are focused specifically on CNG fuel line applications rather than just parts
Provide prototyping services
Follow TS 16949 (but aren't certified)
Offer In-house, 3rd party accredited Lab
Consistently provide components/assemblies that are to spec
Offer One-stop shopping from fuel line to tank (have the ability to provide complementary components and assemblies)
Provide ready to use kits/systems
Make assemblies to my custom specifications
Responds promptly to my questions and requests
 
 
If you gave any area a satisfaction rating of less than 3, please tell me what you'd need to see to raise that rating to a 5.
   
 
 
Comments/Suggestions around importance/performance attributes
   
 
 
 
What have we missed? What wasn't on this list that should have been? Why is this so important to you and/or why are you unsatisfied with what you're currently getting?
   
 
 
Which other suppliers are you purchasing bent tubes, fittings, hoses and other components from?
   
 
 
Which of the following are THE most important for you when choosing a CNG fuel line supplier?
 
People: were easy to work with, knowledgeable, helpful, responsive
 
Product: High quality, exceeds standards and expectation
 
Price: Lowest cost of doing business - lowest total cost
 
Quality System: TS 16949 certified
 
Performance oriented: They do what they say they will do - haven't let us down
 
Easy to do business with
 
Other
 
 
 
Comments/Suggestions:
   
 
 
What aren't your suppliers doing that you wish they would?
   
 
 
What is the one thing AFV could do to improve your experience with them?
   
 
 
Customer Profile
 
 
Company Size
 
<$10 Million
 
$10 - $50 Million
 
> $50 Million
 
 
Would you like to speak with Mark Hurt or an AFV team member? Leave your email and an AFV team member will be in touch with you.
   
 
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