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  1. Surveys
  2. 2003
  3. July
  4. B
  5. Bobcat Product & Service Satisfaction Survey
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Dear Customer:

As Bobcat's District Manager for upstate NY, I want to thank you for giving us and your local dealer the ability to serve you. To help us deliver great service to you, please take a couple of minutes to tell us about your experience with Bobcat so far. We appreciate your business and want to make sure that your highest expectations are met.

Sincerely,



District Manager
 
 
The following is a list of product and service items. How satisfied are you with Bobcat compact equipment on each item?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Not Applicable
Overall product quality
Product value
Purchase experience
First use experience
Overall usage experience
Dealership after purchase service (warranty, repair, help desk)
 
 
 
How often do you use your Bobcat compact equipment?

 
Once a week or more often
 
2 to 3 times a month
 
Once a month
 
Every 2-3 months
 
2-3 times a year
 
Once a year or less often
 
Do not use
 
 
 
Overall, how satisfied are you with your Bobcat compact equipment?
 
Very Unsatisfied
 
Unsatisfied
 
Somewhat Satisfied
 
Very Satisfied
 
Extremely Satisfied
 
 
 
Compared to other compact equipment that is available (Caterpillar, New Holland, John Deere, etc.), would you say that Bobcat compact equipment is...
 
Much better
 
Somewhat better
 
About the same
 
Somewhat worse
 
Much worse
 
Don't know or never used
 
 
 
How likely are you to purchase Bobcat compact equipment again?
 
Definitely will
 
Probably will
 
Might or might not
 
Probably will not
 
Definitely will not
 
Never used
 
 
 
How likely are you to recommend Bobcat compact equipment to others?
 
Definitely will recommend
 
Probably will recommend
 
Not sure
 
Probably will not recommend
 
Definitely will not recommend
 
Never Used
 
 
 
Based on your experience with Bobcat compact equipment, how likely are you to buy a competitive machine, i.e. Caterpillar, New Holland, John Deere, etc.?


 
Very Unlikely
 
Unlikely
 
Somewhat Unlikely
 
Very Likely
 
Extremely Likely
 
 
 
If you have contacted your local dealer regarding a customer service issue, were all problems resolved to your complete satisfaction?
 
Yes, by the company or its representatives
 
Yes, by me or someone outside the company
 
No, the problem was not resolved
 
No problems/No contact with customer service
 
 
 
What would you like to tell Bobcat about your experience with our products and dealerships that was not already asked in the survey?
   
 
 
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.



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