clients | QuestionPro

In your most recent customer service experience, how did you contact the representative?

In Person

By Telephone

Internet

Through a Dealer/Retailer/Broker

Other

Did our representative... (Select all that apply)

Quickly identify the problem

Appear knowledgeable and competent

Help you understand the cause and the solution to the problem

Handle issues with courtesy and professionalism

	Very Satisfied	Somewhat Satisfied	Neutral	Somewhat Dissatisfied	Very Dissatisfied
Overall, how satisfied are you with the customer service experience?

If you were less than totally satisfied, what could have been done to serve you better?

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

If you have any comments or concerns about this survey please Contact: -

[COMPANY]

[MANAGER_NAME]

Address 1

Address 2

City, State, ZipCode

The process for getting your concerns resolved was:

Are there any other comments about the customer service representative you would like to add?

Overall, how would you rate [COMPANY]?

How satisfied are you with your service from [COMPANY]?

Would you recommend [COMPANY] to a friend?

Yes

No

Not Sure

If no, why not?

For your NEXT [PRODUCT] purchase, how likely are you to purchase from [COMPANY]?

What would you change about the process of purchasing [PRODUCT] (i.e. placing the order, mode of payment, delivery etc) from [COMPANY]?

Are there any other comments you have for [COMPANY]?