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  1. Surveys
  2. 2013
  3. April
  4. C
  5. Customer Satisfaction
0%
Exit Survey
 
 
What Type of Company Are You?
 
Cargo Owner (Shipper/Consignee)
 
Forwarder
 
Manufacturer
 
Other
 
 
 
What kind of services do you use
 
Import
 
Export
 
Project Cargo/Heavy Lift
 
Other
 
Other
 
 
 
 
Is our pricing cometitive?
 
Very competitive
 
Sometimes competitive
 
often uncompetitive
 
Never competitive
 
 
 
Approximately what percentage of your business do you book with Danbrit?
 
75-100%
 
50 - 74%
 
25 - 49%
 
1 - 24%
 
Nothing
 
 
 
How often do you plan to use Danbrit in the future?
 
All the time
 
Most of the time
 
Depends on the situation
 
No plans to use danbrit
 
Other
 

 
 
 
How would yourate our overall performance over the past twelve months?
 
Excellent
 
Good
 
OK
 
Poor
 
Not Applicable
 
 
 
Thinking of our competitiors, how does our overall service compare?
 
Much Better
 
Somewhat better
 
About the Same
 
Slightly Worse
 
Much Worse
 
 
 
Overall, are you satisfied with the service that our staff provide?
 
Extremely Satisfied
 
Very Satisfied
 
Neutral
 
Slightly dissatisfied
 
Very Dissatisfied
 
 
 
How well do our staff answer your questions and find solutions
 
Extremely well
 
Very well
 
Ok most of the time
 
Poorly
 
Very badly