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Customer Service Representative Evaluation - COPIE


0%
 
 
In evaluating your most recent customer service experience, was the quality of service you received:
 
Very poor
 
Somewhat unsatisfactory
 
About average
 
Very satisfactory
 
Excellent
 
 
 
Was the process for getting your problem resolved:
 
Very poor
 
Somewhat unsatisfactory
 
About average
 
Very satisfactory
 
Excellent
 
 
 
The customer service representative as very courteous.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
 
 
What about our consultants could be improved?
 
Not patient
 
Not enthusiastic
 
Didn't listen carefully
 
Unfriendly
 
Unresponsive
 
No improvement needed
 
Other
 
 
 
 
Considering the overall value of the services that you paid for, was it
 
An exceptional value, worth more than you paid for it
 
A Very good value
 
A good value
 
A poor value, worth less than you paid for it
 
Not sure
 
 
 
Our consultants were very knowledgeable.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
 
 
Compared to how you felt about Business Experts Gulf before this project, what would you say is the likelihood of completing another project with our company now?
 
Better, based on performance
 
About the same
 
Worse, based on performance
 
Not sure
 
 
 
Would you recommend Business Experts services & products to colleagues or contacts within your industry?
 
Yes
 
No
 
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