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Hello:
You are invited to participate in Brian's survey [Coles Myer-Customer feedback]. In this survey, approximately [five hundred] people will be asked to complete a survey that asks questions about [POS experiences at Coles Myer including online shopping services]. It will take approximately [five] minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact [Brian Lee] at [0410 650 308 / 0433 292 156] or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| Do you shop at Coles Myer? |
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| I shop at Coles Myer because; |
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| Which one of the following store do you visit most frequently? |
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| How many times do you visit one of Coles Myer store listed above? Per week | | |
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| Do you normally have to line up in a long queue to check out? |
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| How long do you think that you nomally stay in the queue? |
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| What is your normal attitude while you staying in the queue? |
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| Do you think the amount of time that you spending at the register is reasonable/acceptable? |
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| Have you experienced 'Express Lane' or 'Self-Check out'? |
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| Regardless you have experienced the service above or not, would you use the service from now on? |
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| Do you think the services listed above are efficient in order to provide faster check out for customer? |
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| Do you think you deserved to have more control over checkout process? eg.) Running cost while you shopping, Don't wanna share some items with cashier. |
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| I am satisfied with Coles Myer's overall checkout process. |
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| Are you aware of online shopping services that Coles Myer is providing? |
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| If you have tried the online service (or not tried yet) do you think you will use Coles's online shopping service again? (or willing to use in the future?) |
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| If your answer was "Yes" for above question please select a reason below. |
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| If your answer was "no" for question above please select the reason. |
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