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  1. Surveys
  2. 2009
  3. August
  4. I
  5. Impact of I.T. on Indian Supply Chain Performance
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Dear Sir/Madam,:



You are invited to participate in our survey on Impact of IT on supply chain performance. It will take approximately Twenty minutes to complete the questionnaire.


Your participation in this study is completely voluntary. If you feel uncomfortable answering any questions, you can withdraw from the survey at any point.



Reasons for joining the survey:


1.By participating the survey the participant is making valuable contribution to academic research in the field of supply chain


2.After completion of the study, the participants will be provided with the key findings, with an option to receive full report. This will be beneficial to them as the study will capture current developments in SCM and the impact of IT on SCM.


3.You can be one of the winners in the lucky draw and win a cash price.


First Price : Rs. 20000/-
Second Price : Rs. 10000/- .
Third Price : Rs 5000/-







Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential.
If you have questions at any time about the survey or the procedures, you may contact : Sunil Bhardwaj at 09441805813 or by email at the email address sunilbhj@yahoo.com


Thank you very much for your time and support.





Glossing over few key words would become handy:


Key Words:



Supply Chain:
A supply chain is a network of facilities that procure raw materials, transform them into intermediate goods and then final products, and deliver the products to customers through a distribution system.




Information Technology(IT):
IT can be understood as combination of IT infrastructure elements like LAN/WAN , intranet/extranet, EDI, enterprise applications, legacy systems, the internet and internet enables services, business intelligence and other analytic software.



Customer:
A customer is who buys your product.The main customer group should be considered while responding.



Suppliers:
Only first Tier or Immediate suppliers should be considered for answering the questions in the survey.
 
 
 
Which Industry does the company cater to?
   
What is the main product of the company?
   
What are the other important products of the company?
   
What is the annual turnover of the company?
   
What is the number of years the company is using IT Tools like internet/LAN/WAN, ERP packages etc.
   
Do company belongs to public/private/government sector?
   
Does the company sell outside India also?
   
Which is the main customer group of the company (Industrial/Government/Consumers)
   
 
 

For level of Information Integration and IT infrastructure in your company
Yes No
Do the company have LAN/intranet?
Do the company uses internet in its operations?
Are data-exchanges possible over the net?
Do the company have an e-catalogue?
Do the company have supplier data on the intranet/internet?
Do the company have customer data on the extranet/internet?
Do the company have inventory information over the intranet/internet?
Are inventory levels shared with suppliers?
Can customers place orders over the extranet/internet?
Can procurement be done on the intranet/internet?
Can payments be done on the extranet/internet?
Can customers ask for the service through the extranet/internet?
Does internet/extranet allows new customer to inquire about the products?
Is a connection using intranet/internet is as per latest standards?
Are legacy systems connected?
 
 

Supply Chain Performance

The current IT infrastructure helps your company in :
Strongly Agree Slightly Agree Neither Agree Nor Disagree Slightly Disagree Strongly Disagree Not Applicable
Reducing delivery times
Time saving in order processing
Efficient fund flow
Obtaining valuable customer feedbacks
Effective forecasting for production
Wider product information reach
Faster advertising and promotion Personalization or customization Reduction in lead times
Reduction in transportation costs1
Reduction in inventory costs1
Reducing time in making production schedules or replenishment
Strongly Agree Slightly Agree Neither Agree Nor Disagree Slightly Disagree Strongly Disagree Not Applicable
Increasing supply chain responsiveness
Reducing Bullwhip effect2
Facilitating supplier evaluation
Flexibility on supplier’s end Increasing sales made e-market place
Ease launching product information Cost reduction in material management
Generating profits through e-sales3
Savings in transportation mgmt
Savings in Facilities mgmt
Savings in procurement
Facilitating better demand planning
Facilitatiting better supply planning
Facilitating strategic planning Aligning goals and objectives Helps in increasing trust and confidence
Helps in generating new businesses
Helps in better decision making and flexibility in the area of operations management
 
 

Customer Satisfaction

The current IT infrastructure helps your company in:
All customers Most customers Few customers None Not Sure
Providing better customer service to
Speeding up the transaction time for
Providing better customer support to
Maintaining on-going relationships with
Increasing customer profitability for
Handling customer queries and problems effectively for
Increasing the awareness of the products
Increasing the retention of
 
 

Supplier Collaboration:

The current IT infrastructure helps your company in:
All suppliers Most suppliers Few Suppliers None Not Sure
Cutting down transactions costs for
Easier and Faster information sharing by
Increasing supplier responsiveness in delivery for
Increasing number of transaction for
Decreasing governance costs and other administrative costs for
Facilitates support for further development by
Increasing the over-all supplier performance for
Better on-going relationships with
 
Please contact sunilbhj@yahoo.com if you have any questions regarding this survey.
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