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* 1.Please specify in which category the hotel belongs
5 star 4 star 3 star
 
 
 
* 2.Please specify the number of rooms in the hotel
   
 
 

* 3.Do you use Search-Engine-Optimization (SEO)?
Yes No
 
 

* 4.Do you use internet advertising?
Yes No
 
 
 
If you answered yes in the above question, which type of internet advertising do you use?(you may choose as many as they apply in your case)
 
Banners
 
Paid Search
 
Rich media
 
Pop-ups

 
 
5.Do you use Directory listings?
* (If you answer "No" in this and you have answered "No" in both 4 and 3 questions also,go to question number n)
Yes No
 
 
6.How long have you used...?
Last 6 months 1 year 2 years 3 years 4 years Over 4 years Don't use
Search engine optimization?
Internet advertising?
Directory listings?
 
 

7.Is SEO assigned to an outside contractor?
Yes No
 
 

8.Is placement of the ads assigned to an online media agency (for the internet advertising case)
Yes No
 
 
9.How would you rate the value for money of...
Very good Good Fair Poor Very poor Don't use
Search Engine Optimization
Internet Advertising
Directory Listings
 
 
10.Do you believe that the "brand" element of the hotel is enhanced positively by...?
Yes No Not sure
Search engine optimization
Internet advertising
Directory listings
 
 
11.How would you rate the effectiveness of ... in producing immediate results?
Very good Good Fair Poor Very poor
Search engine optimization
Internet advertising
Directory listings
 
 
12.What percentage does ... represent on your marketing expenses?
0-5% 5-10% 10-15% 15-20% 20-25% over 25% Don't use
Search engine optimization
Internet advertising
Directory listings
 
 
13.How would you rate Internet advertising's effectiveness compared to...?
Much more effective Somewhat more effective Neutral Somewhat less effective Much less effective Never used
Magazines
Trade journals
Billboards
Radio
Newspapers
 
 

14.What percentage of your site visitors make their booking through your site?
 
0-2%
 
2-4%
 
4-6%
 
6-8%
 
8-10%
 
10-12%
 
12-15%
 
Other
 
 
 

15.Do you have a "booking engine" in your site?
Yes No
 
 
 
16.Which type of your clientelle makes the most bookings directly from your site?
 
Individual businessmen
 
Incentives
 
Families (individual leisure)
 
Banquets
 
Corporate business
 
Offline travel agents
 
Other
 
 
 

17.What is the percentage of your online sales that is booked directly from your site?
 
0-10%
 
10-20%
 
20-30%
 
30-40%
 
40-50%
 
50-60%
 
Other
 
 
 

18.Do you use online travel agents?
Yes No
 
 

19.Overall, how would you rate your experience with the online travel agents?
 
Very good
 
Good
 
Fair
 
Poor
 
Very poor
 
 

20.In the future you expect to work more,or less with the online travel agents?
 
Definitely more
 
Probably more
 
Probably the same
 
Probably less
 
Definitely less
 
 

21.What is the percentage of your total sales booked online (both directly from your site and from online TAs)?
 
0-2%
 
2-4%
 
4-6%
 
6-8%
 
8-10%
 
10-12%
 
12-15%
 
Other
 
 
 
 
What are the reasons for not using SEO?(Did you use it in the past and were not satisfied?Please explain briefly)
   
 
 
 
What are the reasons for not using internet advertisement
   
 
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