IT-CRM Customer | QuestionPro

Dear Customer:

As a member of the IT-CRM Quest/Convergence team, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your involvement and want to make sure we meet your expectations.
Sincerely,

Gordy Schleissing

In thinking about your most recent experience with the IT-CRM team, was the quality of customer service you received:

If you indicated that the customer service was unsatisfactory, would you please describe what happened?

The process for getting your requested business modifications or problems resolved was:

Now please think about the features and benefits of the Quest/Convergence application set. How satisfied are you with Quest/Convergence:

Would you please take a few minutes to describe why you are not satisfied with Quest/Convergence:

IT-CRM Team Members

The following questions pertain to the IT-CRM Team Members you spoke with most recently. Please indicate whether you agree or disagree with the following statements

Are there any other comments about the IT-CRM team members you would like to add?

The Process

The following questions pertain to the process by which your most recent Quest/Convergence problem service request was handled. Please indicate whether you agree or disagree with the following statements.