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  1. Surveys
  2. 2013
  3. November
  4. N
  5. NH Hotels Event Planing Satisfaction Survey
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Thank you for allowing NH Hotels to host your recent event. So that we may improve our service, please take a moment to evaluate our performance. As you think about your event, please do so in four phases: Pre-Contract Signing, Pre-Event, Event and Post-Event. Although you or your actual on-site contact may have worked with the same person through several phases, please rate their performance separately during each phase. Please skip any questions that do not apply to your event.





Thank you. We look forward to serving you again.

 
 

I. Pre-Contract Signing



How satisfied with the communication between our event planning staff and your representatives are you? This includes email, phone and in-person communication pre-signing an event contract.



 
Dissatisfied
 
Somewhat dissatisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
N/A
 
II - Pre-Event Phase




These questions pertain to the Pre-Event Phase of your event; The period immediately after the contract was signed. This includes all planning, discussions and preparations leading up to the actual event.


The NH Hotel Associates were...
Agree Somewhat agree Neutral Somewhat disagree Disagree N/A
Contacted you at the appropriate time for your event planning.
Understood your problems and offered creative solutions.
We flexible enough no matter how often plans changed.
Offered choices which could be accommodated within your budget.
Please rate your pre-event/tasting meeting experience
 
 
Satisfied Somewhat satsified Neutral Somewhat dissatisfied Dissatisfied N/A
How satisfied were you with our overall performance during the planning of your event.
 
 
Other comments regarding the Pre-Event Phase?
   
 
 
III - Event Phase





These questions pertain to the Event itself; everything from start to finish of the event.





NH Associates:
Agree Somewhat agree Neutral Somewhat disagree Disagree N/A
Were friendly and efficient
Demonstrated a consistently high level of service
Delivered services on time and as promised
 
 
Satisfied Somewhat satsified Neutral Somewhat dissatisfied Dissatisfied N/A
How satisfied were you with our overall performance during the Event Phase?
 
 
Other comments regarding the Event Phase?
   
 
 
 

IV - Post Event Phase




These questions pertain to the Post-Event Phase: This includes hotel follow-up and billing.
 
 
Agree Somewhat agree Neutral Somewhat disagree Disagree N/A
associates communicated interest in your business HOTEL
The billing process was: Accurate
Timely
Understandable
 
 
Excellent Good Average Below average Poor N/A
Overall, how would you rate ? HOTEL
 
 
Satisfied Somewhat satsified Neutral Somewhat dissatisfied Dissatisfied N/A
Overall, how satisfied were you with the performance and services of ? HOTEL
 
Please rate:


Excellent Good Average Below average Poor N/A
Cleanliness/condition of meeting space
Comfortable meeting environment (lighting, temperature, noise, etc.)
Provided space to meet attendee capacity
Overall presentation/quality of food and beverages
Taste and appeal of food
 
 
Other comments regarding the Post-Event Phase?
   
 
 
If you were planning another event in this area, how likely are you to use NH Hotel event services again?
 
Very likely
 
Somewhat likely
 
Neither likely/unlikely
 
Somewhat unlikely
 
Very unlikely
 
 
Throughout the entire event experience, did you encounter any problems?
 
Yes
 
No
 
 
If yes, please describe the problem.
   
 
 
If yes, which of the following statements best describes your feelings about the action taken by the hotel to resolve your problem(s):
 
Satisfied
 
Somewhat satsified
 
Neutral
 
Somewhat dissatisfied
 
Dissatisfied
 
N/A
 
 
Are there NH associates you would like to recognize for outstanding service?
   
 
 
Based only on your personal preference, if all of the following hotel chains were located in the area where you were planning your next event, which one hotel chain would be your FIRST choice for the event:
 
NH Hotels
 
Melia Hotels
 
Sheraton
 
Hilton
 
Marriott
 
Westin
 
Holiday Inn
 
Ritz Carlton
 
No Preference
 
Other
 
 
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