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Exit Survey
 
 
How satisfied were you with our customer support?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
How satisfied were you with how the support staff resolved your problem?
 
Very satisfied
 
Somewhat satisfied
 
Neutral
 
Somewhat dissatisfied
 
Very dissatisfied
 
 
 
If your problem was not resolved, did our staff offer to follow-up after the call?
 
Yes
 
No
 
 
Please rate our customer service representative on the following attributes.
Very Poor Poor Fair Good Very Good
Responsiveness
Professionalism
Politeness
Knowledge of the problem
Efficiency in solving the problem
Manner of handling follow-up questions
 
 
 
How long did you have to wait on the telephone before the customer support representative was available?
 
Less than 1 minute
 
1 to less than 3 minutes
 
3 to less than 5 minutes
 
5 to less than 10 minutes
 
10 minutes or over
 
 
 
How many times did you contact customer support before your problem was resolved?
 
Once
 
Twice
 
Three times
 
More than three times
 
Problem is still unresolved
 
 
 
Do you have any suggestions for improvement?