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Customer Satisfaction Survey
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Exit Survey
 
 
Thank you for choosing asiamedical specialists | sportsperformance physiotherapy to serve your healthcare needs. We believe that our CARE for you must be Critical, Analytical, Resource appropriately and Effectively.

To this end, we will be grateful for your time to complete this questionnaire to help us help you.
 
 
 
Is this your first visit ?
 
Yes
 
No
 
 
 
Did you make a prior / advance booking for this visit ?
 
Yes
 
No
 
 
 
Date of Consultation
MonthDayYear
  
 
 
 
Time of Consultation
Hrs.Mins.AM/PM
  
 
 
 
* Location
 
China Building (Central)
 
Ocean Centre (Tsimshatsui)
 
Gold Coast (Tuen Mun)
 
 
 
Please indicate by a tick how you feel about our overall service and our specific service areas and that of your attending professional(s) during your visit here.
 
 
Your satisfaction with our Overall Service:
Excellent Good Acceptable Not Acceptable Totally Unacceptable
 
 
 
Your satisfaction with our Receptionist:
Excellent Good Acceptable Not Acceptable Totally Unacceptable Not Applicable
* Presentation
* Courtesy
* Attentiveness to your request
* Efficiency
* Treat you with dignity and respect
* Provide you with clear information
 
 
 
* Is your attending professional a Doctor?
 
Yes
 
No
 
 
Your satisfaction with our Doctor:
Excellent Good Acceptable Not Acceptable Totally Unacceptable Not Applicable
Presentation
Courtesy
Attentiveness to your questions
Thoroughness of examination
Treat you with dignity and respect
Provide you with clear advice / information
Adequacy of consultation / treatment
 
 
 
* Is your attending professional a Nurse?
 
Yes
 
No
 
 
Your satisfaction with our Nurse:
Excellent Good Acceptable Not Acceptable Totally Unacceptable Not Applicable
Presentation
Courtesy
Attentiveness to your request
Efficiency
Treat you with dignity and respect
Provide you with clear information
 
 
 
* Is your attending professional a Radiographer?
 
Yes
 
No
 
 
Your satisfaction with our Radiographer:
Excellent Good Acceptable Not Acceptable Totally Unacceptable Not Applicable
Presentation
Courtesy
Treat you with dignity and respect
Provide you with clear information
 
 
 
* Is your attending professional a Physiotherapist?
 
Yes
 
No
 
 
Your satisfaction with our Physiotherapist:
Excellent Good Acceptable Not Acceptable Totally Unacceptable Not Applicable
Presentation
Courtesy
Attentiveness to your questions
Thoroughness of examination
Treat you with dignity and respect
Provide you with clear advice / information
Adequacy of consultation / treatment
 
 
 
Your satisfaction with our Environment:
 
 
Comfort
Excellent Good Acceptable Not Acceptable Totally Unacceptable Not Applicable
* Sitting Area
* Consultation / Treatment
* X-ray / MRI
 
 
Cleanliness
Excellent Good Acceptable Not Acceptable Totally Unacceptable Not Applicable
* Sitting Area
* Consultation / Treatment
* X-ray / MRI
* Lavatory
 
 
 
Excellent Good Acceptable Not Acceptable Totally Unacceptable Not Applicable
* Reading Materials
* Refreshments
 
 
Your satisfaction with our Waiting Time
Satisfaction Level[,]Time Waited
ExcellentGoodAcceptableNot AcceptableTotally UnacceptableNot Applicable
Consultation / Treatment
X-ray / MRI
Drug Dispensing
Billing
 
 
 
 
 
 
 
Comments
 
 
 
If there are any specific areas in which you feel improvement is needed, please add your comments below?
   
 
 
 
Your responses will help us to improve our services.
 
 
 
Would you return for your future healthcare needs?
 
Yes
 
No
 
 
 
If No, why not?
   
 
 
 
Would you recommend our services to others?
 
Yes
 
No
 
 
 
If No, why not?
   
 
 
 
Please provide your details, if you wish to be contacted to address any concerns that you have.
 
 
 
First Name : 
Surname : 
Phone : 
Email Address : 
 
 
 
When is the Suitable Time to contact you?
   
 
Email: [email protected]    [email protected]    [email protected]
www.asiamedicalspecialists.hk    www.marinamedical.hk    www.sp.hk