Sample Survey | QuestionPro

As the manager of Crowder Painting Company, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for 10% off next service contract. We hope that you will accept this as a token of our good will.

Sincerely,
Nicole Benson
Manager

In thinking about your most recent experience with CPC, how satisfied are you with the customer service you received:

If you were not totally satisfied with the customer service, will you please describe the reason(s) for your dissatisfaction?

Will you please describe the aspects of the service that you were completely satisfied with?

How satisfied are you with the timeliness of getting the service done.

If you were not totally satisfied with the process of getting your service request done, will you please take a few minutes and describe the reason(s) for your dissatisfaction?

How would you rate the service value for money:

Please choose an option that closely represents your opinion about the customer service CPC has provided.

CPC was very courteous.

CPC was very knowledgeable.

Consider if you would the total package i.e. CPC customer service, work done, and cost. How satisfied are you with the CPC?

All things considered, how likely are you to use CPC services again?

What are some of the reasons that you would not use CPC services again?