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Hello:
You are invited to participate in our survey. In this survey, approximately twenty people will be asked to complete a survey that asks questions about Communication Tools & Effectiveness and also Overall Morale. It will take approximately 30-45 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.
Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Karen Sanchez at 423-650-411x or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| Which best describes your impression of the communication skills within your company? |
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| How do you feel about the information that is provided to you by the company? |
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| What are the best communication tools that your company uses? (check all that apply) |
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| How do you think the communication tools amongst the staff are working? |
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| Do you think they could be improved? |
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| Which of the following would you suggest doing differently? |
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| Some people are saying the communication lines are fine within the company, the problem is just that some people do not want to do what they are told. Do you agree or disagree? |
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| Do you think the reason there are so many callbacks or complaints from customers is because there is inadequate communication tools between office staff and the field technicians? |
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| Which of the following would you say is the reason for callbacks or complaints? |
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| For which of the items do you believe it is very important that you receive communications about? |
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| Which of the following topics do you feel would be important for you to know more about and would like the company to include in future communications to you? |
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| How do you think the overall morale of the company is? |
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| Do you contribute the morale problems or lack there of to the communication techniques/tools used between office staff and field technicians? |
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| How would you describe management's willingness to change the communication problems and morale problems? |
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| Out of the following, what would you suggest as new ways for you to improve communications or to ensure that information is communicated effectively? |
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