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  1. Surveys
  2. 2014
  3. October
  4. S
  5. Staff Internal/external communication
0%
Exit Survey
 
 
Dear GIZ  Ghana team members,
This survey aims to identify areas of improvement in terms of internal communication, as well as to determine how familiar staff members are with GIZ and how they could support external communication. Your feedback is valuable and important as it will lead to a plan addressing real communication needs.

Please note that no personal information is collected during the process and your answers are completely anonymous. Your participation in this survey is completely voluntary.
It will take approximately 10 minutes to complete the questionnaire. 

If you have any question or feedback on regards to this survey please contact Mrs. Paola Ribadeneira ([email protected]).
Thank you very much for your time and support. Please start with the survey now by clicking first on "I Agree" and then on the "Continue" button below.
 
 
 
 
* Do you work in:
 
a. A project/program
 
b. The country office
 
 
 
* Are you:
 
a. NP – National Personnel
 
b. AMA – Auslandsmitarbeiter/in
 
c. IFK – Internationale Fachkraft
 
d. RFK – Regionale Fachkraft
 
e. DW – Development Worker – Entwicklungshelfer/in
 
 
 
* How long have you been working at GIZ Ghana?
 
a. Less than six months
 
b. Between six months and a year
 
c. More than one year
 
d. Between two and four years
 
e. Between four and six years
 
f. Between six and ten years
 
g. More than ten years
 
 
 
* 1. In case you have worked for GIZ in other countries, how long have you been working at GIZ overall?
 
a. Less than six months
 
b. Between six months and a year
 
c. More than one year
 
d. Between two and four years
 
e. Between four and six years
 
f. Between six and ten years
 
g. More than ten years
 
h. Not applicable
 
 
 
* FAMILIARITY WITH THE ORGANISATION  
My understanding of the GIZ’s mission and vision is:
 
a. Poor
 
b. Below average
 
c. Average
 
d. Good
 
e. Excellent
 
 
 
* My understanding of GIZ corporate values is:
 
a. Poor
 
b. Below average
 
c. Average
 
d. Good
 
e. Excellent
 
 
 
* My understanding on how GIZ operates is:
 
a. Poor
 
b. Below Average
 
c. Average
 
d. Good
 
e. Excellent
 
 
 
* COMMUNICATION SKILLS AND COMMUNICATION CHALLENGES  
Are you able to explain clearly what GIZ is?
 
a. Yes
 
b. To some extent
 
c. No
 
 
 
* Because of the nature of my job, I frequently have to explain what GIZ is about:
 
a. Always
 
b. Sometimes
 
c. Very rarely
 
d. Never
 
 
 
* Because of the nature of my job, I frequently have to explain what my project/program is about:
 
a. Always
 
b. Sometimes
 
c. Very rarely
 
d. Never
 
 
 
* If you would have to describe right now what GIZ does, what would be the first 3 statements from this list that will come to your mind?:
 
a. Sustainability is our core business.
 
b. We create prospects – for people and with people.
 
c. With our commissioning parties and partners, we devise solutions that work
 
d. We help policy-makers translate their objectives into practice – to make change work.
 
e. We know the world – from more than 50 years of experience in partner countries.
 
f. We are committed service providers and dedicated professionals – even under difficult circumstances.
 
g. We act in the interests of the Federal Republic of Germany.

 
 
 
* If you would have to talk about GIZ work in Ghana, what would be the first 3 statements from this list that will come to your mind?
 
a. For over 50 years, the Republic of Ghana has been a partner country of the German and international development cooperation.
 
b. GIZ’s work in Ghana currently focuses on the areas of decentralization, agriculture, and sustainable economic development
 
c. Our work in Ghana is firmly embedded within the country’s poverty reduction strategy
 
d. On behalf of the German Government, GIZ cooperates with Ghanaian Government, companies, trade associations, international institutions, private foundations as well as civil society groups.
 
e. The project/program I work with, aims for example at…..
 
a. On behalf of the German Government, we also promote private sector engagement focusing on linking business interests with development-policy goals so as to create a win-win situation for everyone involved.

 
 
 
* When you happen to talk about GIZ and its mode of operation, do you face the following challenges? Please select maximum 2.
 
a. It’s difficult to explain the broader structure of the German Development Cooperation GIZ is part of
 
b. It’s difficult to clarify how GIZ operates without being a donor
 
c. It’s difficult to explain where the money comes from given that my project/program has co-financing agreements and/or PPPs and iPPPs in place
 
d. It’s difficult to explain GIZ services that target the private sector
 
e. It’s difficult to explain that GIZ doesn’t work alone but on joint activities with its partners
 
f. None of the above

 
 
 
* Do you think that regular trainings to enhance your communication skills would be useful?
 
Yes
 
No
 
 
 
* If yes, please select 3 of the following areas that you would like to see covered by a training?
 
a. Presentation skills
 
b. Impact-oriented communication
 
c. Writing and talking about GIZ
 
d. Media training (how to handle interviews, talking in front of the camera, short answers, simple language, sensitive questions, etc)
 
e. Defining GIZ and project/program key messages
 
f. Use of GIZ communication channels (intranet, internet, dms), tools, and guidelines
 
g. Understanding GIZ mode of operation
 
h. Promoting GIZ as a business partner
 
Other
 

 
 
 
* In general, do you think that GIZ Ghana needs more external visibility?
 
Yes
 
No
 
 
 
* USE AND EFFECTIVENESS OF AVAILABLE COMMUNICATION CHANNELS AND TOOLS  
How often do you use DMS?
 
a. Daily
 
b. Twice a week
 
c. Once a week
 
d. Once every two weeks
 
e. Once a month
 
f. Less than once a month
 
g. Never
 
 
 
* How often do you use the GIZ INTRAnet
 
a. Daily
 
b. Twice a week
 
c. Once a week
 
d. Once every two weeks
 
e. Once a month
 
f. Less than once a month
 
g. Never
 
 
 
* 1. How often do you use the GIZ INTERnet
 
a. Daily
 
b. Twice a week
 
c. Once a week
 
d. Once every two weeks
 
e. Once a month
 
f. Less than once a month
 
g. Never
 
 
 
* How would you rate your skills when it comes to navigate the INTRAnet:
 
a. Poor
 
b. Below average
 
c. Average
 
d. Good
 
e. Excellent
 
 
 
* How would you rate your skills when it comes to navigate the DMS:
 
a. Poor
 
b. Below average
 
c. Average
 
d. Good
 
e. Excellent
 
 
 
* Which information do you mostly look for on the INTRAnet? Select maximum 3.
 
a. News
 
b. Rules and Regulations
 
c. Address book
 
d. General information on GIZ (such as profile, identity, strategies, core themes, etc)
 
e. Knowledge and Processes
 
f. Services
 
g. Information on other countries

 
 
 
* Which feature of the INTRAnet do you like most?
   
 
 
 
* 1. Do you use the DMS mostly: 
 
a. To look for information
 
b. Upload information
 
 
1. Please rate how important the following internal channels are to you when you need to communicate and share information with colleagues on a regular basis
Very important Important to some extent Not that important Not important at all N/A
* Formal Meetings
* Staff events
* Informal meetings (such as lunch, coffee breaks, etc)
* Email
* Telephone
* Notice board
* Shared drives
 
 
Rate how effective are the following internal channels in keeping you informed:
Very effective Effective Not very effective Not effective at all Never used/Never participated in
* Formal meetings
* Staff events
* Informal meetings (such as lunch, coffee breaks, etc)
* Email
* Telephone
* Notice board
* GIZ Intranet
* GIZ Internet
* Shared drives
* DMS
* Meeting minutes
 
 
Please rate how effective current internal communication channels and tools are at conveying the following information:
Very effective Effective Not very effective Not effective at all
* GIZ Ghana management decisions and directions
* Updated rules and regulations
* Corporate news (GIZ/GIZ Ghana)
* Relevant programs/projects updates
* Relevant external news
* Country office policies / procedures / services
 
 
 
* If you would need to provide an open feedback on a certain topic or share an idea with the management of your project/program or the management of GIZ Ghana, which one of the following channels/scenarios would you prefer to use in the first place:
 
a. Formal Meeting
 
b. Staff event
 
c. Informal meetings (such as lunch, coffee breaks, etc)
 
d. Email
 
e. Telephone
 
f. Suggestion box
 
 
 
* Do you think that the existing gathering points (such as a lunch room, a coffee break corner, a common sitting area, etc) in your office help to bring people together and improve internal communication?
 
Yes
 
No
 
 
 
* Do you think that short internal events would help to connect more the GIZ Ghana Family?
 
Yes
 
No
 
 
 
* If no. Could you suggest an activity or a tool that can help to connect the GIZ Family?
   
 
 
 
* GENERAL AWARENESS AND USE OF CORPORATE COMMUNICATION POLICIES  
Your knowledge of corporate communication guidelines is
 
a. Poor
 
b. Below average
 
c. Average
 
d. Good
 
e. Excellent
 
f. I never heard about it
 
 
 
* To what extent do you apply the giz corporate communication guidelines when working on communication products/activities?
 
a. Always
 
b. Sometimes
 
c. Very rarely
 
d. Never
 
 
 
* If you would have a question related to corporate communication guidelines right now, where would you look for an answer first?
 
a. GIZ Intranet
 
b. GIZ Internet page
 
c. DMS
 
d. I would look into the Corporate Design Manual
 
e. I would contact the Corporate Communication Unit at Head Quarters (Eschborn)
 
f. I know the guidelines myself
 
g. I would ask someone in my team, in another project or in the Country Office.
 
 
 
* Who would you ask to?
   
 
 
 
* INFORMATION SHARING AMONG OFFICE DEPARTMENTS, PROJECTS, AND PROGRAMS   

How important is the work of other projects/programs to your work?
 
a. Very important
 
b. Important to some extent
 
c. Not that important
 
d. Not important at all
 
 
 
* Do you take advantage of other projects/programs resources, knowledge or skills for your work?
 
Yes
 
No
 
 
 
* How often do you communicate or share information about your project/program with other projects, programs or country office staff?
 
a. Daily
 
b. Weekly
 
c. Monthly
 
d. Rarely
 
e. Never
 
 
 
* How important is the work of other departments to your work?
 
e. Very important
 
f. Important to some extent
 
g. Not that important
 
h. Not important at all
 
 
 
* Do you take advantage of other departments resources, knowledge or skills for your work?
 
Yes
 
No
 
 
 
* How often do you communicate or share information about your services with other departments/units or with the projects/programs?
 
f. Daily
 
g. Weekly
 
h. Monthly
 
i. Rarely
 
j. Never
 
 
 
* GIZ GHANA NEWS BULLETIN  
How often were you reading the GIZ Ghana News Bulletin that was circulating in the past?
 
a. I was reading each issue
 
b. I was reading it frequently but not always
 
c. I was reading it very rarely
 
d. I never read it
 
e. I am new to GIZ. I wasn’t here when the News Bulletin was being circulated
 
 
 
* How did you like the content of the newsletter?
 
a. I liked it very much
 
b. I liked it to some extent
 
c. I didn’t like it but I still think it was ok
 
d. I didn’t like it at all
 
 
 
* What is your opinion about the length of the articles?
 
a. The articles were too long
 
b. The length was perfect
 
c. The articles were too short
 
 
 
* Which information did you enjoyed reading?
   
 
 
 
* Which kind of information would you like to read in the News Bulletin?
   
 
 
 
* COMMUNICATION SERVICES Which kind of services do you expect from the Corporate Communication Unit at the Country Office
   
 
 
 
Any additional feedback on external or internal communication you would like to share?