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Hello:

You are invited to participate in our Stellent User survey. In this survey you will be asked to complete questions about how you use Stellent. It will take approximately 7 minutes to complete the questionnaire. Surveys are due Thursday, May 5, 2005


Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions in order to continue to make improvements to the Stellent application.


Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Angela Black-Sarumi at (404) 843-7502 or by email at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.


 
 
 
* 1. What Group are you a member of?
 
Corp/NOC
 
Sys/ SOC
 
Corporate/Other
 
Other
 
 
 
 
* 2. What type of access do you have in Stellent?
 
Reader
 
Contributor
 
Don't Know
 
 
3. 
* How often do you use Stellent?
 
Daily
 
Weekly
 
Monthly
 
Never, Please explain
 
 
 
4. 
* How would you rate StellentÂ’s overall ease of use?
 
Easy to use
 
Somewhat easy to use
 
Difficult to use
 
 
5. 
* Do you know who to contact for support?
 
Yes
 
No
 
 
6. 
* How often do you use the Stellent User Guide?
 
Daily
 
Weekly
 
Monthly
 
Never
 
 
7. 
What type of training would you find most useful?
 
Web-Based Training
 
Quick Reference/User Guide
 
Instructor-led training
 
 
8. 
* Do you have a need for additional training?
 
Yes
 
No
 
 
 
* 9. When performing a search, which option do you use most often?
 
Search
 
Quick Search
 
Advanced Search
 
Library
 
Content folders
 
Saved queries
 
 
10. 
* What type of documents do you search for? (select up to 2)
 
Procedures
 
Methods
 
Policies
 
Tools
 
Other
 

 
 
11. 
* Do you find the current library and content structure easy to navigate?
 
Strongly Agree
 
Agree
 
Somewhat Agree
 
Disagree
 
Strongly Disagree
 
 
12. 
* Do you find saving query results useful?
 
Yes
 
No
 
 
13. 
* On average, how many times do you attempt a search in Stellent before you find what you are looking for?
 
1
 
2
 
3
 
More than 3
 
 
14. What's most important to you when trying to find content?
Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree
* The ability to research a problem and get single search results
* Finding content accurately
* Version control
* The ability to research a problem and get multiple search results
* Finding content quickly
 
 
15. 
* What do you attribute to not being able to find documents? (select up to 2)
 
Content is not in the expected folder
 
Content does not exist
 
Content is not in the library
 
Content does not contain the correct key words
 
 
 
16. 
* Do you find the current library and content structure easy to navigate?
 
Strongly Agree
 
Agree
 
Somewhat Agree
 
Disagree
 
Strongly Disagree
 
 
 
What other folders/categories would you like to see?
   
 
 
18. 
* Would you be interested in seeing a department specific layout?
 
Yes
 
No
 
 
19. 
* How many revisions of a document would you like to see?
 
1
 
2
 
3
 
All revisions
 
 
20. 
* How often do you contribute content or make revisions to content?
 
Daily
 
Weekly
 
Monthly
 
Never
 
 
21. 
* When identifying content by ID or numbering, which system would you prefer?
 
A Stellent generated Content ID (sequential #)
 
A Content ID based on Category and Type (current)
 
Other
 
 
 
22. 
* How would you rate the content check in process?
 
Easy to use
 
Somewhat easy to use
 
Difficult to use
 
 
23. 
Strongly Agree Agree Somewhat Agree Disagree Strongly Disagree
* 1. I am very satisfied with the search function?
* 2. I am very satisfied with the folder structure?
* 3. I am very satisfied with the library structure?
* 4. I am very satisfied with the content type available?
* 5. I am very satisfied with the amount of content available?
* 6. I am very satisfied with the layout?
* 7. I am very satisfied with the content format?
* 8. I am very satisfied with the tagging/information fields available?
* 9. Overall I am very satisfied with the application?
 
 
 
 
   
 
Please contact [email protected] if you have any questions regarding this survey.
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