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| * Have you complained to any bank for any reason within the last 24 month? |
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| * 3- please indicate your gender: |
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| 3- please indicate your age: --------------years. |
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| * 5- Please indicate your marital status: |
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| * 6-Which of the following two categories would you classify yourself in? |
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| 7- would you please take a few minutes to evaluate the time required for the bank to adress your complaint. |
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| They responded quickly to my complaint. |
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| * 1- Please indicate the type of bank you are in business with? |
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| * I was not pleased with the length of time it took for the bank to resolve my complaint. |
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| * 8- would you plesae take a few minutes to evaluate the fairness of the compensation you receive from the bank toward your complaint. |
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