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Additional Comments/Suggestions for improvement

In evaluating your most recent customer service experience, was the quality of service you received:

The process of getting your problem resolved was:

Customer Service Representative

The customer service representative as very courteous.

Which of the following qualities of the service representative stood out (as being superior)?

The customer service representative handled my call quickly.

What would best describe your experience, when you called?

Kept me waiting on hold

Had to explain several times

Didn't know how to handle problem

Had to ask others

Spoke slowly

Other

No improvement needed

The customer service representative was very knowledgeable.

The customer service:

Gave me the wrong information

Didn't understand the question

Gave unclear answers

Couldn't solve problem

Disorganized

Other

No improvement needed

The waiting time for having my question addressed was satisfactory.

My phone call was quickly transferred to the person who could best assist me:

Over the next 12 months, how likely are you to replace your (product) with another (product or brand)?