| |
1. Dear Customer:
On behalf of the manager of Next Level Co, Ltd or ThailandEhotel.com, I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.
Warm Regards,
Wallapa Phaliphat
Marketing Manager |
| |
|
|
|
|
|
|
|
| |
| 3. How did you make reservations ? |
| |
|
|
|
|
| |
| 4. Who made the reservation? |
| |
|
|
|
|
|
| How satisfied were your stay at your reservation Hotel ? |
| |
|
|
| |
| Any suggestion to the hotel to improve their service? | | |
|
|
|
|
| |
| 7. During your stay period, did you encounter any problems? |
| |
|
|
| |
| 8. If yes, please describe the problem. | | |
|
|
| |
| 9. If you were planning another trip this year, how likely are you to use our services again? |
| |
|
|
| |
| 10. Any other comments or suggestions | | |
|
|
|
|
| |
| 11. In thinking about your recent experience with ThailandEhotel.com, What was the quality of customer service you received: |
| |
|
|
|
|
| |
| 12. If you indicated that the customer service was unsatisfactory, would you please describe what happened? | | |
|
|
|
|
| |
| 13. Now please think about the Promotion and Package. How satisfied are you with the package? |
| |
|
|
|
|
| |
| 14. Would you please take a few minutes to describe why you are not satisfied with the package? | | |
|
|
|
|
15. Call Center Service Representative
The following questions pertain to the call center service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
|
|
|
|
| |
| 16. Are there any other comments about the call center service representative you would like to add? | | |
|
|
|
|
| |
| 17. Name | | | | Address | | | | City | | | | State | | | | ZipCode | | | | Email Address (Optional) | | |
|
|
|
|
| |
18. Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.
If you have any comments or concerns about this survey please Contact:
Next Level Co, Ltd. or ThailandEhotel.com
Wallapa Phaliphat
1220/64 Soi Wat Pai ngern 30, Sathupradit Rd, Bangklo, Bangkorlam, Bangkok 10120
|
| |
|
|
|
Loading...
