Sponsored by : University of Kwazulu-Natal - Graduate School of Business - QuestionPro Academic Sponsorship Programme
  1. Surveys
  2. 2012
  3. September
  4. T
  5. The Effectiveness of Asset Management at eThekwini
0%
Exit Survey
 
 
Dear Participant

You are invited to participate in a research study entitled, "The Effectiveness of the Asset Management System at eThekwini Electricity".

The aim of this study is to establish the benefits and shortcomings of the implementation of eThekwini Electricity’s asset management system within the High Voltage Operations department at eThekwini electricity.

You have been selected to participate in this study because of your specific skill set and experience within your department. Your participation in this study is voluntary. You may refuse to participate or withdraw from the survey at any time with no consequence. It should take between five and ten minutes to complete the survey depending on your answers. Confidentiality and anonymity of records identifying you as a participant will be maintained by the Graduate School of Business and Leadership, UKZN.

Should you accept the conditions of this study and are willing to participate, please click the box next to "I ACCEPT" and then click CONTINUE to proceed with the questionnaire.

If you have any questions or concerns about completing the questionnaire or about participating in this study, you may contact me or my supervisor at the numbers listed below.

Contact Details
Researcher: Rishendren Reddy (031-311 9114/073 850 4558)

Supervisor: Professor Anesh Maniraj Singh (031-2607061)

You must accept the terms to continue with the survey
 
 
 
 
* Please indicate your age
 
20 – 29
 
30 – 39
 
40 – 49
 
50 – 59
 
60 and over
 
 
 
* Please indicate your task grade
 
Task 06-08
 
Task 09-10
 
Task 11-13
 
Task 14-16
 
Task 17-18
 
 
 
* Were you aware that the asset management system was going to be implemented?
 
Yes
 
No
 
 
 
* How were you made aware of the new system implementation?
 
Meetings
 
Workshops
 
Newsletter
 
Regular updates from my supervisor
 
Other
 
 
 
 
* How often were you updated on the progress of the new system implementation?
 
Once off
 
Daily
 
Weekly
 
Monthly
 
Quarterly
 
Never
 
 
 
* Were you consulted in the development of asset management systems?
 
Yes
 
No
 
 
 
* How would you describe the consultation process?
 
I was consulted once-off
 
I was consulted more than once
 
I was consulted regularly
 
 
 
* Do you feel that your opinion was valued?
 
Yes
 
No
 
 
 
* Were your concerns addressed when the system was implemented?
 
Yes
 
No
 
 
 
* How did not being consulted in the development of the asset management system make you feel?
 
My opinion was not valued.
 
My experience/expertise was ignored.
 
My concerns were not addressed.
 
It made me apprehensive of the asset management system.
 
 
 
* Did you make any attempt to get involved in the process?
 
Yes
 
No
 
 
 
* How did you attempt to contribute to the project?
 
I volunteered my services to assist in the new system development
 
I regularly asked my supervisor questions regarding the status of the new system.
 
I provided feedback to my supervisor when called upon.
 
I contacted the Asset Care Center with suggestions/improvements.
 
Other
 
 
 
 
* Were your attempts to get involved in the process successful?
 
Yes
 
No
 
 
 
* Why did you not attempt to get involved in the development of the asset management system?
 
I am too junior in the organization.
 
I did not believe that it would make a difference in the process.
 
It was a top down process and my input was not required.
 
Asset management is not important to me.
 
 
 
* How would you rate your satisfaction with the asset management system?
 
Very dissatisfied
 
Dissatisfied
 
Neutral
 
Satisfied
 
Very satisfied
 
 
 
* Why are you not satisfied with the asset management system?
 
The asset management system is not aligned to my job needs.
 
I am not sure exactly what the asset management system is.
 
The asset management system is complicated to understand.
 
The asset management system is not updated regularly.
 
 
 
* What is the reason for your satisfaction? (You may select more than one)
 
Higher efficiency in terms of stock levels
 
Reduced lead times when ordering stock
 
Increased work place efficiency
 
More effective decision making

 
 
 
* What immediate improvements should be made to the asset management system?
 
The asset management system needs to be aligned to the user’s needs.
 
The asset management system needs to be communicated more effectively to the users.
 
The asset management system needs to be updated more regularly.
 
More training is needed
 
 
 
* How would you rate your satisfaction with the Ellipse enterprise resource planning (ERP) system?
 
Very dissatisfied
 
Dissatisfied
 
Neutral
 
Satisfied
 
Very satisfied
 
 
 
* You have indicated that you are satisfied with the Ellipse system. Please rank how Ellipse has benefited you, with 1 being the greatest benefit and 4 the least. (Do not repeat any numbers)
Ellipse is well aligned with my job requirements.
It is easier for me to track the progress of my projects/jobs.
Ellipse allows me to make more informed business decisions.
I can extract useful reports.
 
 
 
* What are the main reasons for saying that Ellipse is unsatisfactory? You may select more than one.
 
Ellipse is not aligned with my job requirements
 
I often cannot connect to the Ellipse system
 
Asset information is often captured incorrectly on Ellipse
 
I cannot extract useful reports from Ellipse

 
 
 
* What immediate improvements do you think need to be made to Ellipse?
 
Align individual’s job with the Ellipse system processes.
 
Make Ellipse more user friendly.
 
Create an online manual/resource for Ellipse.
 
Allow me to extract flexible reports from Ellipse
 
 
 
* Do you use the geospatial information system (GIS)?
 
Yes
 
No
 
 
 
* Which features of the system do you use most often? You may select more than one.
 
Substation information
 
Cable/Line information
 
Road names
 
Aerial photos

 
 
 
* How would you rate your satisfaction with the GIS system provided by eThekwini Electricity?
 
Very Dissatisfied
 
Dissatisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
 
 
* What are the reasons for your dissatisfaction with the GIS? You may select more than one.
 
It provides inaccurate information.
 
The information is insufficient.
 
The application does not open sometimes.
 
It is not aligned with my job requirements.

 
 
 
* What immediate improvements would you recommend for the GIS?
 
Regular pre-defined system updates.
 
Show more asset information shown on the system.
 
Upgrade hardware to fully utilize the GIS.
 
 
 
* How often do you use the asset care centre (ACC)?
 
Never
 
Daily
 
Weekly
 
Monthly
 
 
 
* Why have you never used the ACC?
 
I have never heard of the ACC.
 
I have never had a serious enough query to contact the ACC.
 
I have never been able to contact the ACC successfully.
 
 
 
* How would you rate the service from the ACC?
 
Poor
 
Below Average
 
Average
 
Good
 
Excellent
 
 
 
* You indicated that some of the ACC services are good or excellent. Which of the following best describes the service?
 
The staff are very knowledgeable
 
Responses are prompt
 
The staff are courteous and helpful
 
Other
 
 
 
 
* You mentioned that some aspects of the ACC service are average, weak or poor. Which of the following stands out as the biggest issue?
 
Staff lack technical knowledge
 
Staff are slow to respond
 
Staff are rude
 
Staff are poor communicators
 
Other
 
 
 
 
* What is your overall assessment of the asset management system?
 
It is a very efficient system.
 
It is an efficient system.
 
It is an average system.
 
It is an inefficient system.
 
It is a very inefficient system.
 
 
 
* What do you believe is your main reason for assessing the asset management system as average, inefficient or very inefficient?
 
User needs are not met.
 
No training was provided.
 
Poor quality user manuals.
 
Inefficient support services.
 
The system was not customized for eThekwini Electricity’s needs.
 
 
 
* Are there any additional comments/suggestions you wish to make to improve the asset management system?
 
No
 
Yes