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2004
April
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Visa
MasterCard
American Express
Diners Club
What type of credit cards do you have ?
How long have you had credit cards
What is Your Maximum Credit Limit
What services you would like to receive from SBYF?
Immigration Advice
Youth Development Activities
IT Networking
Other
Thank you for visiting our Customer Support Satisfaction Survey. We appreciate your feedback on how we handled your recent inquiry! Please answer all questions, then click on the "Submit Survey" button at the bottom of the page.
Do you consider the problem resolved?
Yes
No
Was your question or issue resolved the first time you contacted technical support?
Yes
No
What is your overall satisfaction with this particular phone support experience?
Did you attempt to use our online support web site before making this call?
Yes
No
If yes, how satisfied were you overall with this online support experience?
What is your overall satisfaction with our technical support in general?
We sincerely appreciate any comments or suggestions you have which will improve your satisfaction with our service.
In your most recent customer service experience, how did you contact the representative?
IN PERSON
BY TELEPHONE
INTERNET
THROUGH A DEALER
OTHER
If you received assistance through the Internet...
Sufficient information was available to solve my problem.
STRONGLY AGREE
SOMEWHAT AGREE
NEITHER AGREE OR DISAGREE
SOMEWHAT DISAGREE
STRONGLY DISAGREE
Did our representative... (Select all that apply)
QUICKLY IDENTIFY THE PROBLEM
APPEAR VERY KNOWLEDGEABLE AND COMPETENT
HELP YOU UNDERSTAND THE CAUSES AND SOLUTION TO YOUR PROBLEM
HANDLE PROBLEMS WITH COURTESY AND PROFESSIONALISM
About how long did you have to wait before speaking to a representative?
I WAS TAKEN CARE OF IMMEDIATELY
WITHIN 3 MINUTES
3-5 MINUTES
5-10 MINUTES
MORE THAN 10 MINUTES
About how long did it take to get this problem resolved?
IMMEDIATE RESOLUTION
LESS THAN ONE DAY
BETWEEN TWO AND THREE DAYS
BETWEEN THREE AND FIVE DAYS
MORE THAN ONE WEEK
THE PROBLEM IS STILL NOT RESOLVED
How many times did you have to contact customer service before the problem was corrected?
ONCE
TWICE
THREE TIMES
MORE THAN THREE TIMES
THE PROBLEM IS STILL NOT RESOLVED
Overall, how satisfied are you with your customer service experience?
TOTALLY
VERY SATISFIED
SOMEWHAT SATISFIED
SOMEWHAT DISSATISFIED
VERY DISSATISFIED
If you were less than totally satisfied, what could have been done to serve you better?
Please contact
[email protected]
or
click here
if you have any questions regarding this survey.
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