Untitled | QuestionPro

* I am satisfied with the billing process of my service provider

* I am never charged for the calls that I have not made

* I am always informed about the changes in the call charges

* Refilling Pre paid cards/payment of bills is very convenient

* My current service provider resolves my complaints immediately

* I am satisfied with the speed of response of my service provider

* The staff responds to the query in highly professional manner

* My service provider offers services at competitive rates

* My service provider offers various pricing schemes to choose from

* My service provider makes pricing adjustments with market changes

* I am satisfied with the connectivity of my service provider

* I am satisfied with the network coverage of my service provider

* I am satisfied with the clarity of voice while making calls

* My company provides variety of value added services

* It is very easy to use value added services provided by my company

* Value added services provided by my company are updated

* My service provider always meets my expectation

* Overall I am satisfied with the service level

* After considering everything I am extremely satisfied with my current service provider

* The next time I need the services of mobile telephony, I will choose my current service provider

* If I would have needed the services of mobile telecommunication during the past year, I would have selected my current service provider.

* In the next year if I need the services of mobile telecommunication, I will select my current service provider

* I recommend this service provider to others quite frequently

* Ive told more people about current service provider than I have told about previous service providers.

* I seldom miss an opportunity to tell my current service provider

* When I tell others about this service provider, I tend to talk about the service provider in great detail.

* I have only good things to say about this service provider

* I am proud to tell others that I use this service provider

* On the whole, I would spend a lot of time and money to change current service provider

* All things considered, I would loose a lot in changing service provider

* Generally speaking, the costs in time, money, effort and grief to switch service providers would be high.

* Overall, I would spend a lot and loose a lot if I changed service provider.

* Considering everything, the costs to stop using services of current service provider and start up with the alternative service provider would be high