| |
| * Which is the bank that you deal with most often? | | |
|
|
|
|
|
|
|
|
|
| * Please indicate how satisfied you were with the services of your bank, |
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| * Please evaluate your relationship with your bank. |
| |
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
| For eacg of the following statements please show (by ticking the appropriate number) the extent to which you believe your bank has the feature described by the statement. Ticking 7 means you strongly agree and ticking 1 means you strongly disagree. |
| |
|
|
|
|
| * This bank keeps its promises to me. |
| |
|
|
|
|
|
| This bank has always been honest with me. |
| |
|
|
|
|
|
| * I believe the information this bank provides me. |
| |
|
|
|
|
|
| * This bank is genuinely concerned about my financial needs. |
| |
|
|
|
|
|
| * I trust this bank to keep my best interests in mind. |
| |
|
|
|
|
|
| * This bank is trustworthy |
| |
|
|
|
|
|
| * I find it necessary to be cautious about this bank |
| |
|
|
|
|
|
| * Generally, I am someone who like to be a regular customer of a bank |
| |
|
|
|
|
|
| * Generall, I am someone who likes to be a steady customer of a bank. |
| |
|
|
|
|
|
| * Generally, I am someone who is willing to 'go the extra mile' to transact at the same bank |
| |
|
|
|
|
|
| * The next time I need the services of a bank, I will choose this bank |
| |
|
|
|
|
|
| * If I had needed the services of a bank during the past year, I would have chosen this bank |
| |
|
|
|
|
|
| * Next year, if I need the services of a bank, I will choose this bank |
| |
|
|
|
|
|
|
|
|
|
| * I mention this bank quite frequently to others |
| |
|
|
|
|
|
| * I have told more people about this bank than I have told about most other banks |
| |
|
|
|
|
|
| * I seldom miss an opportunity to tell others about this bank |
| |
|
|
|
|
|
| * I seldom miss an opportunity to tell others about this bank |
| |
|
|
|
|
|
| * When I tell others about this bank, I tend to talk about the bank in great detail |
| |
|
|
|
|
|
| * I have only good things to say about this bank |
| |
|
|
|
|
|
| * I am proud to tell others that I use this bank |
| |
|
|
|
|
|
| * My relationship with the bank is something I am very committed to |
| |
|
|
|
|
|
| * The relationship I share with my bank is very important to me |
| |
|
|
|
|
|
| * My relationship with my bank is something I really care about |
| |
|
|
|
|
|
| * The relationship with my bank deserves my maximum effort to maintain |
| |
|
|
|
|
|
| * I intend to maintain my relationship with this bank indefinitely |
| |
|
|
|
|
|
| * This relationship is very much like being family |
| |
|
|
|
|
|
| * This relationship is of little significance to me |
| |
|
|
|
|
|
| When I have a complaint with my bank, |
| |
|
|
|
|
| * I feel that I can talk to them about the problem |
| |
|
|
|
|
|
| * I am not afraid to discuss my complaint with them |
| |
|
|
|
|
|
| * The bank encourages me to discuss my complaints with them |
| |
|
|
|
|
|
| * I discuss my complaints with them |
| |
|
|
|
|
|
| KIndly provide the information required below |
| |
|
|
|
|
|
|
|
|
|
|
|
Loading...
