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1. Overall, I am very satisfied with the way [Company] performed (is performing) on this project.

Strongly disagree

Somewhat disagree

Neither agree or disagree

Somewhat agree

Strongly agree

	Strongly Disagree	Somewhat Disagree	Neither Agree or Disagree	Somewhat Agree	Strongly Agree
service representatives (CSRs) are well trained.						Company

service representatives (CSRs) are well supervised.						Company

service representatives (CSRs) adhere to professional standards of conduct.						Company

service representatives (CSRs) act in my best interest.						Company

Overall, I am satisfied with the service representatives (CSRs).						Company

4. What would be your top reason for being very satisfied with [Company] service representatives?

5. What would be your top reason for being very satisfied with [Company] account manager?

6. Compared to how you felt about [Company] before this project, what would you now say is the likelihood of completing another project with [Company]?

better, based on performance

about the same

worse, based on performance

7. Considering the overall value of the project you paid for, was it

an exceptional value, worth more than you paid for it

a good value, worth about what you paid for it

a poor value, worth less than you paid for it

8. Overall, I am very satisfied with the way [Company] performed (is performing) on this project.

9. Overall, I am very satisfied with the way [Company] performed (is performing) on this project.

10. Overall, I am very satisfied with the way [Company] performed (is performing) on this project.