Untitled | QuestionPro

The amount of work I am expected to do on my job is reasonable.

I have adequate information available which enables me to do my job well.

We operate in a cost-efficient way in my department.

I understand the day-to-day goals of my department.

Considering everything, how satisfied are you with your job?

My work group has a climate in which diverse perspectives are valued.

[COMPANY] policies and procedures make sense to me.

The physical working conditions(e.g., ventilation, space, cleanliness) are very good.

Individual differences are respected here(e.g., gender, race, educational background, etc.)

In your opinion, how have patient satisfaction ratings changed at your organization in the past year?

Improved considerably

Improved somewhat

Has remained about the same

Has declined somewhat

Has declined considerably

Don't know

In your opinion, how important is patient satisfaction at your organization?

It's a high priority

It's a mid-level priority

It's a low priority

Don't know

Does your organization have managers/staff dedicated to patient-satisfaction matters?

Yes

No

Don't know

How often does your organization track patient satisfaction?

Daily basis for each patient

Monthly or more often

Quarterly

Semiannually

Yearly or less often

We don't

How is patient satisfaction primarily tracked?

Questionnaires sent through the mail (in-house efforts)

Follow-up telephone calls (in-house efforts)

An outside firm has been hired to track patient satisfaction

Suggestion boxes placed in facilities

Other

Has your organization initiated programs to improve patient satisfaction within the past year?

Yes

No

Don't know

In your opinion, has patient satisfaction been shown to have a direct effect on your organization's bottom line?

Yes

No

Don't know