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  1. Surveys
  2. 2013
  3. April
  4. W
  5. Walk-Through Audit for Costa Insurance Agency
0%
Exit Survey
 
 
Hello:
You are invited to participate in our [Customer Satisfaction] survey. It will take approximately [5-10] minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate.

Thank you very much for your time and support. Please answer the following questions.
 
 
 
What type of insurance brought you here today? [Check all that apply]
 
Auto Insurance
 
Home Insurance
 
Business Owners Insurance
 
Flood Insurance
 
Commercial Auto Insurance
 
Watercraft Insurance
 
Other
 

 
 
 
How did you hear about our business?:[Check all that apply]
 
Newspaper
 
Radio
 
Television
 
Internet
 
Friends or relatives
 
Passing by
 
Other
 

 
 
Pre-Arrival
Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied
Agent phone courtesy
Agent helpfulness
Agent’s ability to listening to your concerns
Expertise of the agent
Agent’s explanation of procedures and fees
Convenience of the company’s store hours
 
 
Arrival
Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied
Building was clearly labeled and accessible
Parking is available
Quickness of greetings upon client’s arrival
Seating available in waiting room
Reading/entertainment available in reception area
 
 
Session
Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied
Delay prior to meeting with agent
Clarity of agent’s explanation of service procedures and fees
Agent’s ability to listen to client’s questions or concerns
Agent’s attitude
Helpfulness of agent
Privacy level provided during the meeting
Professionalism of the agent
 
 
Facilities
Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied
Cleanliness of the office
Air conditioning/heat
Automated doors
Lighting in the office
Drinking water/coffee available
Rest Rooms were available
Wheelchair Accessible
Wireless Internet available
 
 
Overall Experience
Very Satisfied Satisfied Neutral Unsatisfied Very Unsatisfied
Overall waiting time
Overall atmosphere of the insurance office
Overall attitude of the agents
Overall knowledge/competence level of the agents
Insurance agents acted in my best interest
The service met my needs
I am likely to continue using this service
I would recommend this company to a friend
Overall quality of the service provided
 
 
 
Comments/Concerns/Suggestions:
   
 
 
 
Thank you for your feedback! We will work our hardest to continue to improve our overall service!