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  1. Surveys
  2. 2005
  3. April
  4. W
  5. Why do we use Informal Communication?
 
1. 
What is your gender?
 
Male
 
Female
 
2. 
What is your age?
 
26>30
 
18>25
 
51>55
 
36>40
 
31>35
 
41>45
 
56>60
 
61>65
 
46>50
 
3. 
What is your function within the company?
 
Staff position
 
Management
 
Other
 
 
4. 
At your work, do you belong to an informal group of colleagues? (Please read; a group of colleagues that are together because of either share the same interests or have the same norms and values etc)
Yes No
 
 
How many people does the group include?
   
 
6. 
How often does the informal group come together on a yearly basis?
 
Weekly
 
Monthly
 
Once every quarter
 
Once every year
 
Not scheduled in advance
 
Never
 
 
Other
 
 
 
Why do the people in your informal group come together?
   
 
8. 
Belonging to an Informal group at work is beneficial for my;
(please answer all that are applicable)
 
Attitude towards work
 
Self-esteem
 
Confidence
 
Feeling of worthiness
 
Ability to tackle problems
 
Quality of my products
 
Personal growth
 
Other

 
9. 
Does your work require active co-operation and communication with co-workers to accomplish goals?
Yes No
 
10. 
At your working place, are you allowed to walk around and informally talk to your colleagues?
Yes No Other
 
11. 
Does your working schedule allow you to informally talk to your direct colleagues? (Are you encouraged to do it?)
Yes No
 
12. 
How often during the past 4 weeks have you felt sad and blue because of working conditions?
 
Never
 
Occasionally
 
Some of the time
 
Most of the time
 
All of the time
 
13. 
When you have a problem regarding your work, which of the following possibilities are you more likely to consult:
 
The appropriate manual for the solution
 
The appropriate person to ask for the solution
 
Other
 
14. 
How frequently do informal conversations occur during your regular working day? ( Please read; only the ones YOU are involved in)
 
0>5 times
 
6>10 times
 
11>15 times
 
16>20 times
 
21> or more
 
15. 
How are they initiated?
 
Intended; You have a goal for the conversation
 
Opportunistic; Hoping the other person is there to talk to you
 
Spontaneous; Bumping into each other
 
Other
 
16. 
Where are they likely to take place?
 
Hallways
 
The office
 
Coffee machine
 
Lunch room
 
Other
 
17. 
How long do they generally last?
 
0>5 minutes
 
6>10 minutes
 
10 minutes or more
 
18. 
What is the nature of the informal conversation?
 
Personal
 
A specific working situation
 
Aspecific problem at work
 
Another colleague
 
Other
 
19. 
If you have a question regarding a specific working problem, which communication type do you prefer to use?
 
Formal communication; during a meeting
 
Informal communication
 
Other
 
20. 
When someone asks you a question what type of Communication means do you prefer them to use?
 
During a formal meeting
 
During an informal chat
 
Other
 
21. 
On a scale of 1 to 5 please rate how comfortable you feel asking questions during a formal meeting?
Not comfortable 2 3 4 Very comfortable
 
22. 
Not comfortable Very comfortable
On a scale of 1 to 5 please rate how comfortable you feel asking questions during an informal meeting?
 
23. 
On a scale of 1 to 5, where would you rate the effectiveness of Informal communication as a communication tool?
Not effective Very effective
 
24. 
On a scale of 1 to 5, where would you rate the effectiveness of Formal communication as a communication tool?
Not effective Very effective
 
25. 
On a scale of 1 to 5, where would you rate the importance of informal conversations in achieving organizational goals?
Not important Very important
 
26. 
On a scale of 1 to 5 what is the impact of Informal Communication on the liking or dis-liking of you co-workers?
Insignificant Very significant
 
27. 
On a scale of 1 to 5, how often do you informally talk to; Co-workers you like
Never Very often
 
28. 
Never Very often
Co-workers you don't like
 
29. 
Never Very often
Co-workers within your office
 
30. 
Never Very often
Management
 
31. 
Telephone calls are mostly informal conversations as they are usually not planned in advance. How often are you interrupted during your working day by the telephone?
 
0>5 times
 
6>10 minutes
 
11>15 times
 
16>20 times
 
21> or more
 
32. 
Would you prefer your colleagues to walk by your office for a quick question / conversation or do you prefer them to call you?
 
Quick walk by the office
 
Telephone call
 
Other
 
33. 
How do you value (on a 1 to 5 scale) to importance of the following elements at your work?
 
 
34. 
Not important very important
A sense of belonging
 
35. 
Not important Very important
Feeling safe
 
36. 
Not important Very important
Having colleagues you like
 
37. 
Not important Very important
Manageable work load
 
38. 
Not important Very important
Having large responsibilities
 
39. 
Not important Very important
Knowledge sharing environment
 
40. 
Please rate on a 1 to 5 scale, which types of conversations you find most useful for production?
 
41. 
Not useful Very useful
Scheduled conversations; planned in advance
 
42. 
Not important Very important
Having close relationships with your colleagues
 
43. 
Not useful Very useful
intended conversations; You have a set goal
 
44. 
Not useful Very useful
Oppertunistic conversations; Don't whether the other person has time
 
45. 
Not useful Very useful
Spontaneous conversations; Run into each other
 
 
According to you, what would be the affect of prohibiting the use of informal communication in your company? (beneficial or not, please specify)
   
 
 
How would you describe the use of Informal Communication within your organization? (Is it effective? Is it too much? Etc)
   
 
 
Why do you use informal communication?
   
 
49. 
THANK YOU FOR YOUR PARTICIPATION!!!
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