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  2. 2012
  3. June
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  5. WoVG Mobility Services Survey
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You are invited to participate in a survey WoVG Mobile Services Survey.

The purpose of this survey is to determine the departmental business service requirements of mobile devices and applications. The information gathered will be used to leverage and reuse existing capabilities and guide where future investments should be made.

15 Mobile Services Types have been identified using the Australian Government Architecture - Service Reference Model (version 3.0). Each service type includes more detailed Service Components that describe additional mobility capabilities required to support departmental business processes.

MOBILE USER SERVICE TYPES

  • Assets/Materials Management
  • Communication
  • Collaboration
  • Content Management
  • Customer Relationship Management
  • Data Management
  • Document Management
  • Financial Management
  • Forms Management
  • Human Resources Management
  • Knowledge Management
  • Mobile User Preferences and Assistance
  • Supply Chain Management
  • Tracking and Workflow
  • Visualisation


    ADMINISTRATOR SERVICE TYPES

  • Application and Device Management
  • Security Management

    Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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    Contact Information
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    MOBILE USER SERVICES



    SERVICE TYPE: Assets/Materials Management

    SERVICE DESCRIPTION: Capabilities within this service type allow a user of a mobile device to manage organisations assets including tracking, cataloguing, acquisition, transfer and maintenance.
    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    Property/Asset Management
    Support the identification, planning and allocation of an organisation's physical capital and resources
    Asset Cataloguing/Identification
    Support the listing and specification of available assets
    Asset Transfer, Allocation and Maintenance
    Support the movement, assignment, and replacement of assets
    Facilities Management
    Support the construction, management and maintenance of facilities for an organisation
    Computers/Automation Management
    Support the identification, upgrade, allocation and replacement of physical devices, including servers and desktops, used to facilitate production and process-driven activities
     
     
    Service Delivery Details:

    Additional information of any tools, applications or 3rd Party Vendors used to deliver this service
       
    Additional Comments

    Where applicable, please provide further information that will help guide future WoVG mobile investment plan.
       
     
    SERVICE TYPE: Collaboration

    SERVICE DESCRIPTION: Capabilities within this service type allow a user of a mobile device to simultaneously communicate and share content, schedules, messages and ideas through email, threaded discussions, shared calendaring, task management and social networking.
    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    E-mail
    Support the transmission of memos and messages over a network E.g. use of msuite application for lotus notes
    Threaded Discussions
    Support the running log of remarks and opinions about a given topic or subject. Examples include: blogs, bulletin boards and twitter
    Document Library
    Support the grouping and archiving of files and records on a server E.g. command hub, drop box
    Shared Calendaring
    Allow an entire team as well as individuals to view, add and modify each other’s schedules, meetings and activities, e.g. shared lotus notes calendar or other
    Task Management
    Support a specific undertaking or function assigned to an employee
    Social networking
    Support the ability to share content and build relationships. E.g. access to social networking Apps - Yammer, Facebook, Twitter, etc
     
     
    Service Delivery Details:

    Additional information of any tools, applications or 3rd Party Vendors used to deliver this service
       
    Additional Comments

    Where applicable, please provide further information that will help guide future WoVG mobile investment plan.
       
     
    SERVICE TYPE: Communication

    SERVICE DESCRIPTION: Capabilities within this service type allow a user of a mobile device to communicate with geograpically dispersed users including telephony, instant messaging, video conferencing and online group management.
    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    Real Time/Chat
    Support the conferencing capability between two or more users on a local area network or the Internet
    Instant Messaging
    Support keyboard conferencing over a Local Area Network or the Internet between two or more people
    Video Conferencing
    Support video communication sessions among people who are geographically dispersed
     
     
    Service Delivery Details:

    Additional information of any tools, applications or 3rd Party Vendors used to deliver this service
       
    Additional Comments

    Where applicable, please provide further information that will help guide future WoVG mobile investment plan.
       
     
    SERVICE TYPE: Content Management

    SERVICE DESCRIPTION: Capabilities within this service type allow a user of a mobile device to manage the storage, maintenance and retrieval of documents and information of a system or website. Includes the update and management of website links.
    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    Content Authoring
    Allow for the creation and maintenance of websites and other interactive systems
    Content Review and Approval
    Allow for the approval of interactive programs
    Content Publishing and Delivery
    Allow for the propagation of interactive programs
     
     
    Service Delivery Details:

    Additional information of any tools, applications or 3rd Party Vendors used to deliver this service
       
    Additional Comments

    Where applicable, please provide further information that will help guide future WoVG mobile investment plan.
       
     
    SERVICE TYPE: Customer Relationship Management

    SERVICE DESCRIPTION: Capabilities within this service type allow a user of a mobile device to plan, schedule and control the activities between the customer and the enterprise, both before and after a product or service is offered.
    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    Mobile user/Account Management
    Support the retention and delivery of a service or product to an organisation's clients
    Contact and Profile Management
    Provide a comprehensive view of all customer interactions, including calls, email, correspondence and meetings; also provides for the maintenance of a customer’s account, business and personal information
    Partner Relationship Management
    Provide a framework to promote the effective collaboration between an organisation and its business partners
    Customer Feedback
    Is used to collect, analyse and handle comments and feedback from an organisation's customers
    Surveys
    Are used to collect useful information from an organisation's customers
     
     
    Service Delivery Details:

    Additional information of any tools, applications or 3rd Party Vendors used to deliver this service
       
    Additional Comments

    Where applicable, please provide further information that will help guide future WoVG mobile investment plan.
       
     
    SERVICE TYPE: Data Management

    SERVICE DESCRIPTION: Capabilities within this service type allow a user of a mobile device to provide for the usage, processing and general administration of unstructured information.
    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    Data Exchange
    Support the interchange of information between multiple systems or applications; includes verification that transmitted data was received unaltered
     
     
    Service Delivery Details:

    Additional information of any tools, applications or 3rd Party Vendors used to deliver this service
       
    Additional Comments

    Where applicable, please provide further information that will help guide future WoVG mobile investment plan.
       
     
    SERVICE TYPE: Document Management

    SERVICE DESCRIPTION: Capabilities within this service type allow a user of a mobile device to scan, view, edit, approve and save documents and files in organization's document management system.
    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    Document Imaging and OCR
    Support the scanning of documents
    Document Referencing
    Support the redirection to other documents and information for related content
    Document Revisions
    Support the versioning and editing of content and documents
    Library/Storage
    Support document and data warehousing and archiving
    Document Review and Approval
    Support the editing and commendation of documents before releasing them
    Document Conversion
    Support the changing of files from one type of format to another
    Indexing
    Support the rapid retrieval of documents through a structured numbering construct
    Classification
    Support the categorisation of documents
     
     
    Service Delivery Details:

    Additional information of any tools, applications or 3rd Party Vendors used to deliver this service
       
    Additional Comments

    Where applicable, please provide further information that will help guide future WoVG mobile investment plan.
       
     
    SERVICE TYPE: Financial Management

    SERVICE DESCRIPTION: Capabilities within this service type allow a user of a mobile device to manage accounting practices and procedures for handling revenues, funding and expenditures. These capabilities may be external to the organisations financial management application.
    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    Billing and Accounting
    Support the charging, collection and reporting of an organisation's accounts
    Credit/Charge
    Support the use of credit cards or electronic funds transfers for payment and collection of products or services
    Expense Management
    Support the management and reimbursement of costs paid by employees or an organisation
    Payroll
    Involve the administration and determination of employees’ compensation
    Payment/Settlement
    Support the process of accounts payable
    Debt Collection
    Support the process of accounts receivable
    Revenue Management
    Support the allocation and re-investment of earned net credit or capital within an organisation
     
     
    Service Delivery Details:

    Additional information of any tools, applications or 3rd Party Vendors used to deliver this service
       
    Additional Comments

    Where applicable, please provide further information that will help guide future WoVG mobile investment plan.
       
     
    SERVICE TYPE: Forms Management

    SERVICE DESCRIPTION: Capabilities within this service type allow a user of a mobile device to create, modify and use physical or electronic documents to capture information within a business cycle or process.
    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    Forms Creation
    Support the design and generation of electronic or physical forms and templates for use within the business cycle by an organisation and its stakeholders
    Forms Modification
    Support the maintenance of electronic or physical forms, templates and their respective elements and fields
     
     
    Service Delivery Details:

    Additional information of any tools, applications or 3rd Party Vendors used to deliver this service
       
    Additional Comments

    Where applicable, please provide further information that will help guide future WoVG mobile investment plan.
       
     
    SERVICE TYPE: Human Resource Management

    SERVICE DESCRIPTION: Capabilities within this service type allow a user of a mobile device to manage an organisations workforce including listings, locations, hierarchy, and skills, administration, training, time reporting and performance management.
    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    Workforce Directory/Locator
    Support the listing of employees and their whereabouts. Possible access to the organisations directory structure
    Team/Organisation Management
    Support the hierarchy structure and identification of employees within the various sub-groups of an organisation
    Contingent Workforce Management
    Support the continuity of operations for an organisation's business through the identification of alternative organisation personnel
    Time Reporting
    Support the submission, approval and adjustment of an employee's hours
    Personnel Administration
    Support the matching between an organisation’s employees and potential opportunities as well as the modification, addition and general upkeep of an organisation’s employee-specific information
    Education/Training
    Support the active building of employee competencies, to include the range of training from professional development to general awareness training
    Travel Management
    Support the transit and mobility of an organisation's employees for business purposes
     
     
    Service Delivery Details:

    Additional information of any tools, applications or 3rd Party Vendors used to deliver this service
       
    Additional Comments

    Where applicable, please provide further information that will help guide future WoVG mobile investment plan.
       
     
    SERVICE TYPE: Knowledge Management

    SERVICE DESCRIPTION: Capabilities within this service type allow a user of a mobile device to manage and maintain explicit knowledge (recorded, formal, structured) and gather and transform tacit knowledge (not recorded, unspoken, informal) into formal information.
    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    Information Sharing
    Support the use of documents and data in a multi-user environment for use by an organisation and its stakeholders
    Knowledge Capture
    Facilitate collection of data and information
    Smart Documents
    Support the interaction of information and process (business logic) rules between users of the document (i.e. the logic and use of the document is embedded within the document itself and is managed within the document parameters)
     
     
    Service Delivery Details:

    Additional information of any tools, applications or 3rd Party Vendors used to deliver this service
       
    Additional Comments

    Where applicable, please provide further information that will help guide future WoVG mobile investment plan.
       
     
    SERVICE TYPE: Mobile User Preferences and Assistance

    SERVICE DESCRIPTION: Capabilities within this service type allow a user of a mobile device to register and subscribe to services of interest, join mailing lists or forums, access online help, automated alerts and notifications change the way that data is displayed.
    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    Personalisation
    Mobile users can change a user interface and how data is displayed
    Subscriptions
    Allow a mobile user to join a forum, listserv, or mailing list e.g. news applications
    Alerts and Notifications
    Allow a mobile user to be contacted in relation to a subscription or service of interest
    Online Help
    Provide an electronic interface to mobile user assistance
    Online Tutorials
    Provide an electronic interface to educate and assist a mobile users
    Self-Service
    Allow an organisation's mobile users to sign up for a particular service at their own initiative
    Reservations/Registration
    Allow electronic enrolment and confirmations for services
    Multi-Lingual Support
    Allow access to data and information in multiple languages
    Assistance Request
    Support the approach from a mobile user for support
    Scheduling
    Define the set of capabilities that support the plan for performing work or service to meet the needs of an organisation’s mobile users
     
     
    Service Delivery Details:

    Additional information of any tools, applications or 3rd Party Vendors used to deliver this service
       
    Additional Comments

    Where applicable, please provide further information that will help guide future WoVG mobile investment plan.
       
     
    SERVICE TYPE: Supply Chain Management

    SERVICE DESCRIPTION: Capabilities within this service type allow a user of a mobile device to plan, schedule and control products using catalogue management, ordering, purchasing, invoicing, tracking and inventory control.
    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    Procurement
    Support the ordering and purchasing of products and services
    Sourcing Management
    Support the supply of goods or services as well as the tracking and analysis of costs for these goods
    Inventory Management
    Provide for the balancing of mobile user service levels with inventory investment
    Catalogue Management
    Support the listing of available products or services that an organisation offers
    Ordering/Purchasing
    Allow the placement of request for a product
    Invoice/Requisition Tracking and Approval
    Support the identification of where a shipment or delivery is within the business cycle
    Storefront/Shopping Cart
    Support the online equivalent of the supermarket cart, where orders and merchandise are placed
    Warehouse Management
    Provide for the storage and movement of materials within a warehouse including these processes: material receipt, order picking, packaging, labelling, and shipping
    Returns Management
    Collect, analyse and resolve product returns or service cancellations
     
     
    Service Delivery Details:

    Additional information of any tools, applications or 3rd Party Vendors used to deliver this service
       
    Additional Comments

    Where applicable, please provide further information that will help guide future WoVG mobile investment plan.
       
     
    SERVICE TYPE: Tracking and Workflow

    SERVICE DESCRIPTION: Capabilities within this service type allow a user of a mobile device to monitor and route electronic information /documents to support business processes including collaboration. Examples: case management, claims investigation, correspondence routing.
    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    Process Tracking
    Allow the monitoring of activities within the business cycle
    Case Management
    Manage the life cycle of a particular claim or investigation within an organisation to include creating, routing, tracing, assignment and closing of a case as well as collaboration among case handlers
    Inbound Correspondence Management
    Manage externally initiated communication between an organisation and its stakeholders
    Outbound Correspondence Management
    Manage internally initiated communication between an organisation and its stakeholders
     
     
    Service Delivery Details:

    Additional information of any tools, applications or 3rd Party Vendors used to deliver this service
       
    Additional Comments

    Where applicable, please provide further information that will help guide future WoVG mobile investment plan.
       
     
    SERVICE TYPE: Visualisation

    SERVICE DESCRIPTION: Capabilities within this service type allow a user of a mobile device to capture and present spatial data in graphical or picture form.
    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    Imagery
    Support the creation of film or electronic images from pictures or paper forms
    Multimedia
    Support the representation of information in more than one form to include text, audio, graphics, animated graphics and full motion video
    Mapping / Geospatial / Elevation /GPS
    Provide for the representation of position information through the use of attributes such as elevation and latitude and longitude coordinates
     
     
    Service Delivery Details:

    Additional information of any tools, applications or 3rd Party Vendors used to deliver this service
       
    Additional Comments

    Where applicable, please provide further information that will help guide future WoVG mobile investment plan.
       
     

    ADMINISTRATION SERVICES



    SERVICE TYPE: Application and Device Management

    SERVICE DESCRIPTION: Capabilities within this service type allow a systems administrator to maintain a mobile device and its applications throughout lifecycle – from initial deployment, maintenance and replacements to decommissioning.
    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    Licence Management
    Support the purchase, upgrade and tracking of legal usage contracts for system software and applications
    Remote Systems Control
    Support the monitoring, administration and usage of applications and enterprise systems from locations outside of the immediate system environment
    System Resource Monitoring
    Support the balance and allocation of memory, usage, disk space and performance on computers and their applications
    Software Distribution
    Support the propagation, installation and upgrade of written computer programs, applications and service components
    Issue Tracking
    Receive and track user-reported issues and problems in using IT systems, including help desk calls
     
     
    Service Delivery Details:

    Additional information of any tools, applications or 3rd Party Vendors used to deliver this service
       
    Additional Comments

    Where applicable, please provide further information that will help guide future WoVG mobile investment plan.
       
     
    SERVICE TYPE: Security Management

    SERVICE DESCRIPTION: Capabilities within this service type allow a systems administrator to manage the information and system security including user authentication, access control, intrusion prevention and detection, virus protection and reporting.
    Currently in use Planned to be released (budget allocated) New requirement Potentially Interested Not Required
    Identification and Authentication
    Support obtaining information about those parties attempting to log on to a system or application for security purposes and the validation of those users
    Access Control
    Support the management of permissions for logging onto a computer, application, service or network; includes user management and role/privilege. management
    Cryptography
    Support the use and management of ciphers, including encryption and decryption processes, to ensure confidentiality and integrity of data
    Digital Signature Management
    Support the use and management of electronic signatures to support authentication and data integrity; includes Public Key Infrastructure (PKI)
    Intrusion Prevention
    Include penetration testing and other measures to prevent unauthorised access to a government information system
    Intrusion Detection
    Support the detection of unauthorised access to a government information
    Certification and Accreditation
    Support the certification and accreditation of Australian Government information systems
    ISM Management and Reporting
    Support management and reporting of compliance with Government Policy
    Virus Protection
    Provide anti-virus service to prevent, detect and remediate infection of government computing assets
     
     
    Service Delivery Details:

    Additional information of any tools, applications or 3rd Party Vendors used to deliver this service
       
    Additional Comments

    Where applicable, please provide further information that will help guide future WoVG mobile investment plan.
       
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