Thank you for allowing us to host your recent event. So that we may improve our service, please take a moment to evaluate our performance. As you think about your event, please do so in four phases: Sales, Pre-Event, Event and Post-Event. Although you or your actual on-site contact may have worked with the same person through several phases, please rate their performance separately during each phase. Please skip any questions that do not apply to your event.
We look forward to serving you again.
How satisfied were you with the overall performance during the Sales Phase?
Other comments regarding the Sales Phase?
II - Pre-Event Phase
These questions pertain to the Pre-Event Phase of your event; The period immediately after the contract was signed. This includes all planning, discussions and preparations leading up to the actual event.
GCATT Event associates:
Agree
Somewhat agree
Neutral
Somewhat disagree
Disagree
N/A
Contacted you at the appropriate time for your event planning.
Understood your problems and offered creative solutions.
Were flexible enough no matter how often plans changed.
Offered choices which could be accommodated within your budget.
Please rate your pre-event meeting experience
Satisfied
Somewhat satsified
Neutral
Somewhat dissatisfied
Dissatisfied
N/A
How satisfied were you with our overall performance during the planning of your event.
Other comments regarding the Pre-Event Phase?
III - Event Phase
These questions pertain to the Event itself; everything from start to finish of the event.
GCATT Event associates:
Agree
Somewhat agree
Neutral
Somewhat disagree
Disagree
N/A
Were friendly and efficient
Demonstrated a consistently high level of service
Delivered services on time and as promised
Satisfied
Somewhat satsified
Neutral
Somewhat dissatisfied
Dissatisfied
N/A
How satisfied were you with our overall performance during the Event Phase?
Other comments regarding the Event Phase?
IV - Post Event Phase
These questions pertain to the Post-Event Phase: This includes follow-up and billing.
Agree
Somewhat agree
Neutral
Somewhat disagree
Disagree
N/A
Associates communicated interest in your business
The billing process was: Accurate
Timely
Understandable
Excellent
Good
Average
Below average
Poor
N/A
Overall, how would you rate the GCATT venue?
Satisfied
Somewhat satsified
Neutral
Somewhat dissatisfied
Dissatisfied
N/A
Overall, how satisfied were you with the performance and services of GCATT?
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