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Survey Templates Surveys an investigation into the adoption of e-commerce i

an investigation into the adoption of e-commerce i

an investigation into the adoption of e-commerce in British small retailing businesses: benefits and issues
Dear Sir/Madam:


I am doing a Master¡¯s Degree in International Business Administration at the University of Northumbria at Newcastle. I have decided to research the benefits and issues of e-commerce adoption in British small retailing businesses. This research is to enable me to complete a Master¡¯s dissertation as a part of my study.


Considering your experience within the company I would greatly appreciate your assistance in this research by completing the enclosed questionnaire. This is designed to identify the benefits and issues of adoption of e-commerce in British small retailing businesses. I would be grateful if you could complete the questionnaire and return it to me as soon as possible. I can assure you neither you nor your organisation will be identified and that your responses will be kept confidential and used only for my research. Thank you very much in advance for your help.


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.


1. What drives the adoption of e-commerce services in your organization (please tick all appropriate boxes)?
2. Please indicate what does the organisation utilise the Internet for? (You may choose more than one.)
3. Our company get the benefits from e-commerce are shown as follow. Does your organization:
Strongly Disagree
Neutral
Strongly agree
It has released us from normal opening hours
It has helped us find new customers
It has helped us find new customers overseas/access to global market
It allows us to provide enhanced customer services
We can better enter into a dialogue with customers/customer interaction
It has allowed us save the cost
It has helped us collaboration with suppliers
It has provided effective advertising and brand building
 
5. Does your company have any concerns as follows?
Strongly unconcern
Neutral
Strongly concern
Security
Operation costs of e-commerce
Volume or nature of unsolicited calls
Slowness of accessing internet
Lack of relevant knowledge of e-commerce
How easily customers find your website
Staff may use email/internet for personal business
Products or services doesn¡¯t suit e-commerce?
 
Name
Company
Street Address
City
State
Postcode
E-mail address

Thank you for completing this questionnaire!

To finish the survey and submit your responses, simpliy click the "Submit" button.

If you have any questions about this questionnaire or the study in general, please feel free to contact: [email protected]
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