London South Bank University

Project Description

An investigation of service level management in thin client computing

Project Abstract

Thin Client technology has been dubbed the next generation of network computing by many experts. Research shows that the Thin Client market is already in high levels of development yet it is still suffering from a general low awareness. Tolly (2001) argues that no matter how good the product or how careful the implementation, there are times when a network management graphical user interface cannot solve the problem. He also believes that there is a management gap in Thin Client environments that needs to be bridged.

Service Level Management (SLM) defines a management process where by steps required implementing an initial agreement - Service Level Agreement, are put into perspective. Thin Client computing on the other hand refers to a client/server system of network computing where all the applications processing is done in one central server relieving the “terminals” i.e. workstations from heavy workload. IT services provided by “thin client” developers experience flaws that in most cases can be avoided if proper and adequate procedures like SLM are put in place from the beginning involving both the users and developers. The project will focus on applying service level management in a “thin client” environment.

Surveys released for this project:
Thin client users 15
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