{"id":1002425,"date":"2024-04-24T14:00:00","date_gmt":"2024-04-24T21:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%d9%85%d9%86%d8%b5%d8%a9-%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%a8%d8%b1%d8%a7%d9%85%d8%ac-%d9%88%d8%a7%d9%84%d9%85\/"},"modified":"2025-03-20T10:38:26","modified_gmt":"2025-03-20T17:38:26","slug":"%d9%85%d9%86%d8%b5%d8%a9-%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%a8%d8%b1%d8%a7%d9%85%d8%ac-%d9%88%d8%a7%d9%84%d9%85","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/%d9%85%d9%86%d8%b5%d8%a9-%d8%a5%d8%af%d8%a7%d8%b1%d8%a9-%d8%aa%d8%ac%d8%b1%d8%a8%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%a8%d8%b1%d8%a7%d9%85%d8%ac-%d9%88%d8%a7%d9%84%d9%85\/","title":{"rendered":"\u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644: \u0627\u0644\u0628\u0631\u0627\u0645\u062c \u0648\u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a"},"content":{"rendered":"\n<p class=\"has-text-align-left\">\u062a\u064f\u0639\u062f \u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0645\u062b\u0627\u0628\u0629 \u0627\u0644\u0645\u0631\u0643\u0632 \u0627\u0644\u0639\u0635\u0628\u064a \u0644\u062c\u0647\u0648\u062f \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0623\u064a \u0634\u0631\u0643\u0629\u060c \u062d\u064a\u062b \u062a\u0648\u0641\u0631 \u0645\u062c\u0645\u0648\u0639\u0629 \u0643\u0627\u0645\u0644\u0629 \u0645\u0646 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0644\u0641\u0647\u0645 \u0648\u0642\u064a\u0627\u0633 \u0648\u062a\u062d\u0633\u064a\u0646 \u0643\u0644 \u0646\u0642\u0637\u0629 \u062a\u0641\u0627\u0639\u0644 \u0641\u064a <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%b1%d8%b3%d9%85-%d8%ae%d8%b1%d8%a7%d8%a6%d8%b7-%d8%b1%d8%ad%d9%84%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%8a%d9%84-%d8%a7%d9%84%d8%af%d9%84%d9%8a%d9%84-%d8%a7%d9%84%d9%83%d8%a7%d9%85%d9%84-%d8%a7\/\">\u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/a>. \u0628\u062f\u0621\u064b\u0627 \u0645\u0646 \u0645\u0631\u062d\u0644\u0629 \u0627\u0644\u0648\u0639\u064a \u0627\u0644\u0623\u0648\u0644\u064a \u0648\u0635\u0648\u0644\u064b\u0627 \u0625\u0644\u0649 \u062f\u0639\u0645 \u0645\u0627 \u0628\u0639\u062f \u0627\u0644\u0634\u0631\u0627\u0621\u060c \u062a\u064f\u0645\u0643\u0651\u0646 \u0645\u0646\u0635\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 CXM \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0633\u0644\u0633\u0629 \u0648\u0634\u062e\u0635\u064a\u0629 \u062a\u062a\u0631\u0643 \u0627\u0646\u0637\u0628\u0627\u0639\u064b\u0627 \u0642\u0648\u064a\u064b\u0627 \u0644\u062f\u0649 \u062c\u0645\u0647\u0648\u0631\u0647\u0627.<\/p>\n\n\n\n<p class=\"has-text-align-left\">\u0648\u062a\u062a\u062c\u0647 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0625\u0644\u0649 \u0645\u0646\u0635\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CXM) \u0644\u0644\u062a\u0646\u0642\u0644 \u0628\u0641\u0639\u0627\u0644\u064a\u0629 \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u0634\u0647\u062f \u0643\u0623\u062f\u0648\u0627\u062a \u0623\u0633\u0627\u0633\u064a\u0629 \u0644\u0641\u0647\u0645 \u0648\u062a\u062d\u0644\u064a\u0644 \u0648\u062a\u062d\u0633\u064a\u0646 \u0643\u0644 \u062c\u0627\u0646\u0628 \u0645\u0646 \u062c\u0648\u0627\u0646\u0628 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.<\/p>\n\n\n\n<p>\u0641\u064a \u0639\u0635\u0631 \u064a\u062a\u0633\u0645 \u0628\u0625\u0631\u062a\u0641\u0627\u0639<a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a3%d9%87%d9%85-10-%d8%aa%d9%88%d9%82%d8%b9%d8%a7%d8%aa-%d9%84%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%8a%d8%ac%d8%a8-%d8%aa%d8%b0%d9%83%d8%b1%d9%87%d8%a7-%d9%84%d9%86%d8%ac%d8%a7%d8%ad-%d8%a7\/\"> \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0648\u0625\u0634\u062a\u062f\u0627\u062f \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u0629\u060c \u0644\u0627 \u062a\u0642\u062a\u0635\u0631 \u0623\u0647\u0645\u064a\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u0628\u0642\u0627\u0621 \u0641\u064a \u0627\u0644\u0633\u0648\u0642 \u0641\u062d\u0633\u0628\u060c \u0628\u0644 \u062a\u064f\u0639\u062f\u0651 \u0623\u064a\u0636\u064b\u0627 \u0645\u064a\u0632\u0629 \u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u062d\u0627\u0633\u0645\u0629. \u062a\u0648\u0641\u0631 \u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 (CXM) \u0627\u0644\u0642\u0648\u064a\u0629 <a href=\"https:\/\/www.questionpro.com\/blog\/enterprise-feedback-management-software\/\">\u0644\u0644\u0634\u0631\u0643\u0627\u062a<\/a> \u0627\u0644\u0631\u0624\u0649 \u0648\u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u062a\u062c\u0627\u0648\u0632 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u062d\u0641\u064a\u0632 \u0627\u0644\u0627\u0628\u062a\u0643\u0627\u0631\u060c \u0648\u062a\u062d\u0642\u064a\u0642 \u0646\u0645\u0648 \u0645\u0633\u062a\u062f\u0627\u0645 \u0641\u064a \u0633\u0648\u0642 \u062f\u0627\u0626\u0645 \u0627\u0644\u062a\u0637\u0648\u0631. <\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\">\u0645\u0627 \u0647\u064a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644\u061f<\/h2>\n\n\n\n<p>\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CXM) \u0647\u064a \u0639\u0645\u0644\u064a\u0629 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0629 \u062a\u0647\u062f\u0641 \u0625\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0648\u062a\u062d\u0633\u064a\u0646 \u0643\u0644 \u062a\u0641\u0627\u0639\u0644 \u064a\u062c\u0631\u064a\u0647 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0639 \u0627\u0644\u0634\u0631\u0643\u0629 \u0637\u0648\u0627\u0644 \u0631\u062d\u0644\u062a\u0647. \u0648\u062a\u0634\u0645\u0644 \u0647\u0630\u0647 \u0627\u0644\u0639\u0645\u0644\u064a\u0629 \u0641\u0647\u0645 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0645 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\u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0642\u064a\u0645\u0629 \u0627\u0644\u062f\u0627\u0626\u0645\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0633\u0645\u0639\u0629 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0648\u0646\u0645\u0648 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 .\u0625\u0646\u0647\u0627 \u0645\u0646\u0647\u062c\u064a\u0629 \u0634\u0627\u0645\u0644\u0629 \u062a\u062a\u0637\u0644\u0628 \u062a\u0646\u0633\u064a\u0642\u064b\u0627 \u0628\u064a\u0646 \u062c\u0645\u064a\u0639 \u0623\u0642\u0633\u0627\u0645 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0644\u0636\u0645\u0627\u0646 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0633\u0644\u0633\u0629 \u0648\u0645\u062a\u0633\u0642\u0629 \u062a\u062a\u0631\u0643 \u0623\u062b\u0631\u064b\u0627 \u0625\u064a\u062c\u0627\u0628\u064a\u064b\u0627 \u0644\u062f\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u0645\u0627 \u0647\u064a \u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644\u061f<\/h2>\n\n\n\n<p>\u0645\u0646\u0635\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 (CXM) \u0647\u064a \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0628\u0631\u0646\u0627\u0645\u062c \u064a\u064f\u0645\u0643\u0650\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0625\u062f\u0627\u0631\u0629 \u0643\u0644 \u062c\u0627\u0646\u0628 \u0645\u0646 \u062c\u0648\u0627\u0646\u0628 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0623\u0643\u0645\u0644\u0647\u0627 \u0648\u062a\u062d\u0633\u064a\u0646\u0647\u0627 \u0628\u0634\u0643\u0644 \u0634\u0627\u0645\u0644. \u0648\u0647\u064a \u062a\u0648\u0641\u0631 \u0623\u062f\u0648\u0627\u062a \u0644\u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u0646 \u0645\u062e\u062a\u0644\u0641 \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0648\u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u064a\u0647\u0627\u060c \u0645\u0645\u0627 \u064a\u0633\u0645\u062d \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0628\u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645 \u0648\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0647\u0645. <\/p>\n\n\n\n<p>\u062a\u062a\u0636\u0645\u0646 \u0645\u0646\u0635\u0627\u062a CXM \u0639\u0627\u062f\u0629\u064b \u0645\u064a\u0632\u0627\u062a \u0645\u062b\u0644:<\/p>\n\n\n\n<ul>\n<li>\u062a\u062c\u0645\u064a\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a.<\/li>\n\n\n\n<li>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a.<\/li>\n\n\n\n<li>\u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062a\u0641\u0627\u0639\u0644.<\/li>\n\n\n\n<li>\u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0623\u062f\u0627\u0621.<\/li>\n\n\n\n<li>\u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630.<\/li>\n<\/ul>\n\n\n\n<p>\u0639\u0644\u0627\u0648\u0629 \u0639\u0644\u0649 \u0630\u0644\u0643\u060c \u062a\u0639\u0645\u0644 \u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0643\u0646\u0642\u0637\u0629 \u0645\u0631\u0643\u0632\u064a\u0629 \u0644\u0644\u062a\u0639\u0627\u0648\u0646 \u0628\u064a\u0646 \u0645\u062e\u062a\u0644\u0641 \u0627\u0644\u0623\u0642\u0633\u0627\u0645 \u062f\u0627\u062e\u0644 \u0627\u0644\u0645\u0624\u0633\u0633\u0629. \u0641\u0647\u064a \u062a\u0633\u0647\u0651\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0628\u064a\u0646 \u0641\u0631\u0642 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0648\u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0648\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0637\u0648\u064a\u0631 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a\u060c \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0648\u0641\u064a\u0631 \u0631\u0624\u064a\u0629 \u0645\u0648\u062d\u062f\u0629 \u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0645. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/h2>\n\n\n\n<p>\u062a\u064f\u0639\u062f \u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0631\u0643\u0632\u0627\u064b \u0645\u0648\u062d\u062f\u0627\u064b \u0644\u062c\u0645\u0639 <a href=\"https:\/\/www.questionpro.com\/feedback-software\/customer-feedback-software.html\">\u0645\u0644\u0627\u062d\u0638\u0627\u062a <\/a><a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a8%d9%8a%d8%a7%d9%86%d8%a7%d8%aa-%d8%a7%d9%84%d8%b9%d9%85%d9%8a%d9%84-%d9%85%d8%a7-%d9%87%d9%8a-%d9%88%d8%a3%d9%86%d9%88%d8%a7%d8%b9%d9%87%d8%a7-%d9%88%d8%b7%d8%b1%d9%82-%d8%ac%d9%85%d8%b9%d9%87\/\">\u0648\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0648\u0627\u0644\u0639\u0645\u0644 \u0639\u0644\u064a\u0647\u0627 \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645.<\/p>\n\n\n\n<p>\u062a\u062a\u0636\u0645\u0646 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u064a\u0644\u064a:<\/p>\n\n\n\n<ol>\n<li><strong>\u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a:<\/strong> \u062a\u0642\u0648\u0645 \u0645\u0646\u0635\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u062a\u062c\u0645\u064a\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u0646 \u0645\u0635\u0627\u062f\u0631 \u0645\u062a\u0639\u062f\u062f\u0629\u060c \u0645\u062b\u0644 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a\u060c \u0648\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u060c \u0648\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648<a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%ae%d8%af%d9%85%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d9%85%d8%a7-%d9%87%d9%8a-%d8%8c-%d8%a7%d9%84%d9%85%d9%87%d8%a7%d8%b1%d8%a7%d8%aa-%d9%86%d8%b5%d8%a7%d8%a6%d8%ad-%d8%a7%d9%84\/\">\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c<\/a> \u0644\u0625\u0646\u0634\u0627\u0621 \u0631\u0624\u064a\u0629 \u0634\u0627\u0645\u0644\u0629 \u0644\u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.<\/li>\n\n\n\n<li><strong>\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a:<\/strong> \u062a\u0633\u062a\u062e\u062f\u0645 \u0647\u0630\u0647 \u0627\u0644\u0645\u0646\u0635\u0627\u062a \u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0644\u062a\u0641\u0633\u064a\u0631 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0623\u0646\u0645\u0627\u0637 \u0648\u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a\u060c \u0648\u0625\u062c\u0631\u0627\u0621 <a href=\"https:\/\/www.questionpro.com\/features\/sentiment-analysis.html\">\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631<\/a> \u0644\u062c\u0645\u0639 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u062d\u0648\u0644 \u0633\u0644\u0648\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0645.<\/li>\n\n\n\n<li><strong>\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a:<\/strong> \u062a\u0639\u0645\u0644 \u0645\u0646\u0635\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u062a\u0633\u0647\u064a\u0644 \u062c\u0645\u0639 \u0648\u0625\u062f\u0627\u0631\u0629 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0642\u0646\u0648\u0627\u062a \u0645\u062e\u062a\u0644\u0641\u0629\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0622\u0631\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0625\u0634\u0627\u0631\u0627\u062a \u0639\u0644\u0649 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a.<\/li>\n\n\n\n<li><strong>\u062a\u0642\u0633\u064a\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621:<\/strong> \u0648\u0647\u064a \u062a\u0633\u0645\u062d \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0628\u062a\u0642\u0633\u064a\u0645 \u0642\u0627\u0639\u062f\u0629 \u0639\u0645\u0644\u0627\u0626\u0647\u0627 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0645\u0639\u0627\u064a\u064a\u0631 \u0645\u062e\u062a\u0644\u0641\u0629 \u0645\u062b\u0644 \u0627\u0644\u062a\u0631\u0643\u064a\u0628\u0629 \u0627\u0644\u0633\u0643\u0627\u0646\u064a\u0629 \u0648\u0627\u0644\u0633\u0644\u0648\u0643 \u0648\u0627\u0644\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u060c \u0645\u0645\u0627 \u064a\u062a\u064a\u062d \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641 \u0648\u0627\u0644\u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0634\u062e\u0635\u064a\u0629.<\/li>\n\n\n\n<li><strong>\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629:<\/strong> \u062a\u062a\u0645\u064a\u0632 \u0645\u0646\u0635\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0627\u062f\u0629\u064b \u0628\u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u062a\u0646\u0648\u0639\u0629 \u0645\u0646 \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u062a\u064a \u062a\u063a\u0637\u064a \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0646\u0635\u064a\u0629 \u0627\u0644\u0642\u0635\u064a\u0631\u0629 \u0648\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0648\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a. \u0644\u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0625\u0631\u0633\u0627\u0644 \u0631\u0633\u0627\u0626\u0644 \u0645\u062e\u0635\u0635\u0629 \u0648\u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u060c \u0648\u062a\u0639\u0632\u064a\u0632 \u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u0645\u062e\u062a\u0644\u0641 \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0648\u0627\u0635\u0644.. <\/li>\n\n\n\n<li><strong>\u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0623\u062f\u0627\u0621:<\/strong> \u062a\u0645\u0643\u0651\u0646 \u0645\u0646\u0635\u0627\u062a CXM \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u062a\u0628\u0639 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u0645\u062a\u0639\u0644\u0642\u0629 \u0628\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u062b\u0644 <strong>\u0645\u0639\u062f\u0644 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (NPS)<\/strong>\u060c \u0648<strong>\u0645\u0633\u062a\u0648\u0649 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT)<\/strong>\u060c \u0648<strong>\u0645\u0624\u0634\u0631 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES)<\/strong>.<\/li>\n\n\n\n<li><strong>\u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630:<\/strong> \u062a\u0648\u0641\u0631 \u0645\u0646\u0635\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0631\u0624\u0649 \u0648\u062a\u0648\u0635\u064a\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645 \u0648\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0647\u0645.<\/li>\n<\/ol>\n\n\n\n<p>\u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0645\u0646\u0635\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0641\u0647\u0645 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0645 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644\u060c \u0648\u062a\u062d\u062f\u064a\u062f \u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u0642\u062f\u0645\u060c \u0648\u062a\u0646\u0641\u064a\u0630 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0644\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0648\u0627\u0635\u0644.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/h2>\n\n\n\n<p>\u064a\u062a\u0636\u0645\u0646 \u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0641\u0639\u0627\u0644\u0629 \u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CEM) \u0627\u0639\u062a\u0645\u0627\u062f \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0644\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644. \u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0628\u0639\u0636 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621: <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. \u0641\u0647\u0645 \u0639\u0645\u0644\u0627\u0626\u0643<\/h3>\n\n\n\n<ul>\n<li>\u0625\u062c\u0631\u0627\u0621 \u0628\u062d\u062b \u0634\u0627\u0645\u0644 \u0644\u0641\u0647\u0645 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0645 \u0648\u0633\u0644\u0648\u0643\u064a\u0627\u062a\u0647\u0645.<\/li>\n\n\n\n<li>\u0627\u0633\u062a\u0641\u062f \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0648\u0627\u0644\u0645\u0642\u0627\u0628\u0644\u0627\u062a \u0648\u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0644\u062c\u0645\u0639 \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u0642\u0645 \u0628\u062a\u0637\u0648\u064a\u0631 customer personas \u0634\u062e\u0635\u064a\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u0641\u0635\u064a\u0644\u064a\u0629 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644 \u0644\u0641\u0647\u0645 \u0634\u0631\u0627\u0626\u062d \u0645\u062e\u062a\u0644\u0641\u0629 \u0645\u0646 \u062c\u0645\u0647\u0648\u0631\u0643 \u0648\u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u062a\u062c\u0627\u0631\u0628 \u0648\u0641\u0642\u064b\u0627 \u0644\u0630\u0644\u0643.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. \u0631\u0633\u0645 \u062e\u0631\u064a\u0637\u0629 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/h3>\n\n\n\n<ul>\n<li>\u062a\u0635\u0648\u0651\u0631 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0623\u0643\u0645\u0644\u0647\u0627 \u0648\u062d\u0644\u0644\u0647\u0627 \u0628\u062f\u0621\u0627\u064b \u0645\u0646 \u0627\u0644\u0648\u0639\u064a \u0648\u062d\u062a\u0649 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0645\u0627 \u0628\u0639\u062f \u0627\u0644\u0634\u0631\u0627\u0621.<\/li>\n\n\n\n<li>\u062a\u062d\u062f\u064a\u062f \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0648\u0644\u062d\u0638\u0627\u062a \u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0642\u0631\u0627\u0631 \u0627\u0644\u062a\u064a \u062a\u0634\u0643\u0644 \u062a\u0635\u0648\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0642\u0631\u0627\u0631\u0627\u062a\u0647\u0645.<\/li>\n\n\n\n<li>\u0627\u0633\u062a\u062e\u062f\u0645 \u062a\u0642\u0646\u064a\u0627\u062a \u062a\u062e\u0637\u064a\u0637 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0644\u0643\u0634\u0641 \u0639\u0646 \u0646\u0642\u0627\u0637 \u0645\u0639\u0627\u0646\u0627\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0641\u0631\u0635 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0637\u0648\u0627\u0644 \u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. \u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a<\/h3>\n\n\n\n<ul>\n<li>\u0627\u0633\u062a\u0641\u062f \u0645\u0646 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u0648\u0641\u064a\u0631 \u062a\u062c\u0631\u0628\u0629 \u0645\u062e\u0635\u0635\u0629 \u062a\u062a\u0648\u0627\u0641\u0642 \u0645\u0639 \u0627\u0644\u062a\u0641\u0636\u064a\u0644\u0627\u062a \u0648\u0627\u0644\u0633\u0644\u0648\u0643\u064a\u0627\u062a \u0627\u0644\u0641\u0631\u062f\u064a\u0629.<\/li>\n\n\n\n<li>\u0646\u0641\u0630 \u0645\u062d\u062a\u0648\u0649 \u062f\u064a\u0646\u0627\u0645\u064a\u0643\u064a\u064b\u0627\u060c \u0648\u0627\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u062a\u0648\u0635\u064a\u0629 \u0628\u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a\u060c \u0648\u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0645\u062e\u0635\u0635\u0629 \u0644\u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0645\u0644\u0627\u0621\u0645\u0629 \u0648\u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629.<\/li>\n\n\n\n<li>\u0627\u0633\u062a\u0641\u062f \u0645\u0646 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0648\u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0644\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0645\u062e\u0635\u0635\u0629 \u0639\u0644\u0649 \u0646\u0637\u0627\u0642 \u0648\u0627\u0633\u0639 \u0639\u0628\u0631 \u0645\u062e\u062a\u0644\u0641 \u0627\u0644\u0642\u0646\u0648\u0627\u062a.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0627\u0644\u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627<\/h3>\n\n\n\n<ul>\n<li>\u0627\u0633\u062a\u062b\u0645\u0631 \u0641\u064a \u0627\u0644\u062d\u0644\u0648\u0644 \u0627\u0644\u062a\u0642\u0646\u064a\u0629 \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0645\u062b\u0644 \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CRM) \u0648\u0623\u062f\u0648\u0627\u062a \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0645\u0646\u0635\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u0627\u0633\u062a\u0641\u062f \u0645\u0646 \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0648\u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0644\u062a\u0628\u0633\u064a\u0637 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0648\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0631\u0648\u062a\u064a\u0646\u064a\u0629 \u0648\u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a.<\/li>\n\n\n\n<li>\u062a\u0646\u0641\u064a\u0630 \u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0644\u062f\u0639\u0645 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0644\u0636\u0645\u0627\u0646 \u062a\u062c\u0627\u0631\u0628 \u0633\u0644\u0633\u0629 \u0648\u0645\u062a\u0633\u0642\u0629 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. \u0625\u0639\u0637\u0627\u0621 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u0644\u062f\u0639\u0645 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a<\/h3>\n\n\n\n<ul>\n<li>\u062a\u0642\u062f\u064a\u0645 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0644\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0648\u0627\u0644\u0647\u0627\u062a\u0641 \u0648\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u0648\u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0634\u062e\u0635\u064a.<\/li>\n\n\n\n<li>\u0636\u0645\u0627\u0646 \u0627\u062a\u0633\u0627\u0642 \u0648\u0627\u0633\u062a\u0645\u0631\u0627\u0631\u064a\u0629 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u062f\u0639\u0645 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0627\u0644\u0642\u0646\u0648\u0627\u062a\u060c \u0645\u0645\u0627 \u064a\u062a\u064a\u062d \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0627\u0646\u062a\u0642\u0627\u0644 \u0628\u0633\u0644\u0627\u0633\u0629 \u0628\u064a\u0646 \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u062f\u0648\u0646 \u0641\u0642\u062f\u0627\u0646 \u0627\u0644\u0633\u064a\u0627\u0642.<\/li>\n\n\n\n<li>\u062a\u0648\u0641\u064a\u0631 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629  \u0648\u0645\u0635\u0627\u062f\u0631 \u0627\u0644\u0645\u0639\u0631\u0641\u0629 \u0644\u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u0625\u064a\u062c\u0627\u062f \u0627\u0644\u062d\u0644\u0648\u0644 \u0628\u0634\u0643\u0644 \u0645\u0633\u062a\u0642\u0644 \u0643\u0644\u0645\u0627 \u0623\u0645\u0643\u0646 \u0630\u0644\u0643.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">6. \u062c\u0645\u0639 \u0622\u0631\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3>\n\n\n\n<ul>\n<li>\u0627\u0637\u0644\u0628 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0648\u0646\u0645\u0627\u0630\u062c \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a.<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0648\u0646\u0642\u0627\u0637 \u0627\u0644\u0636\u0639\u0641 \u0648\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646.<\/li>\n\n\n\n<li>\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0644\u0641\u0639\u0627\u0644\u0629 \u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u062a\u062e\u0627\u0630 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u062a\u0635\u062d\u064a\u062d\u064a\u0629 \u0644\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0648\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">7. \u0642\u064a\u0627\u0633 \u0627\u0644\u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629<\/h3>\n\n\n\n<ul>\n<li>\u062a\u062a\u0628\u0651\u0639 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 (KPIs) \u0645\u062b\u0644 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS) \u0648\u0646\u0642\u0627\u0637 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT) \u0648\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CES) \u0644\u0642\u064a\u0627\u0633 \u0641\u0639\u0627\u0644\u064a\u0629 \u062c\u0647\u0648\u062f \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.<\/li>\n\n\n\n<li>\u0627\u0633\u062a\u062e\u062f\u0645 \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0644\u0627\u0643\u062a\u0633\u0627\u0628 \u0631\u0624\u0649 \u0623\u0639\u0645\u0642 \u062d\u0648\u0644 \u0633\u0644\u0648\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0634\u0627\u0639\u0631\u0647\u0645 \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0645.<\/li>\n\n\n\n<li>\u0648\u0636\u0639 \u0645\u0639\u0627\u064a\u064a\u0631 \u0648\u0623\u0647\u062f\u0627\u0641 \u0644\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0648\u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u062a\u0642\u062f\u0645 \u0627\u0644\u0645\u062d\u0631\u0632 \u0646\u062d\u0648 \u062a\u062d\u0642\u064a\u0642\u0647\u0627 \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">8. \u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3>\n\n\n\n<ul>\n<li>\u0627\u0633\u062a\u0642\u0637\u0628 \u0639\u0645\u0644\u0627\u0621 \u0645\u062e\u0644\u0635\u064a\u0646 \u064a\u062f\u0627\u0641\u0639\u0648\u0646 \u0639\u0646 \u0639\u0644\u0627\u0645\u062a\u0643 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u062c\u0627\u0648\u0632 \u062a\u0648\u0642\u0639\u0627\u062a\u0647\u0645 \u0648\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0644\u0627 \u062a\u064f\u0646\u0633\u0649.<\/li>\n\n\n\n<li>\u0642\u0645 \u0628\u062a\u062d\u0641\u064a\u0632 \u0627\u0644\u0625\u062d\u0627\u0644\u0627\u062a \u0648\u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0648\u0627\u0644\u0625\u0634\u0627\u0631\u0627\u062a \u0639\u0644\u0649 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u0644\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u062a\u0631\u0648\u064a\u062c \u0627\u0644\u0634\u0641\u0647\u064a \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a \u0648\u062c\u0630\u0628 \u0639\u0645\u0644\u0627\u0621 \u062c\u062f\u062f.<\/li>\n\n\n\n<li>\u0637\u0648\u0651\u0631 \u0628\u0631\u0627\u0645\u062c \u0648\u0644\u0627\u0621 \u0648\u0639\u0631\u0648\u0636\u0627\u064b \u062d\u0635\u0631\u064a\u0629 \u0644\u0645\u0643\u0627\u0641\u0623\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0642\u062f\u064a\u0631\u0647\u0645 \u0639\u0644\u0649 \u062f\u0639\u0645\u0647\u0645 \u0648\u062a\u0623\u064a\u064a\u062f\u0647\u0645 \u0627\u0644\u0645\u0633\u062a\u0645\u0631.<\/li>\n<\/ul>\n\n\n\n<p>\u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0637\u0628\u064a\u0642 \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0645\u0627\u0631\u0633\u0627\u062a \u0627\u0644\u0634\u0627\u0645\u0644\u0629 \u0647\u0630\u0647\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0625\u0646\u0634\u0627\u0621 \u062b\u0642\u0627\u0641\u0629 \u062a\u062a\u0645\u062d\u0648\u0631 \u062d\u0648\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u062a\u0639\u0632\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0621\u0647\u0645 \u0648\u062a\u0623\u064a\u064a\u062f\u0647\u0645\u060c \u0645\u0645\u0627 \u064a\u0624\u062f\u064a \u0641\u064a \u0627\u0644\u0646\u0647\u0627\u064a\u0629 \u0625\u0644\u0649 \u0627\u0644\u0646\u0645\u0648 \u0648\u0627\u0644\u0646\u062c\u0627\u062d \u0627\u0644\u0645\u0633\u062a\u062f\u0627\u0645.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u0623\u0641\u0636\u0644 10 \u0628\u0631\u0627\u0645\u062c \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/h2>\n\n\n\n<p>\u0641\u064a \u0639\u0627\u0644\u0645 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u060c \u062a\u064f\u0639\u062f \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0623\u0645\u0631\u064b\u0627 \u0636\u0631\u0648\u0631\u064a\u064b\u0627. \u062a\u064f\u0645\u0643\u0650\u0651\u0646 \u0645\u0646\u0635\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u0630\u0647 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0641\u0639\u0627\u0644\u064a\u0629. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. QuestionPro CX<\/h3>\n\n\n\n<p>\u062a\u0642\u062f\u0645 <a href=\"https:\/\/questionpro.com\/cx\">\u0645\u0646\u0635\u0629 QuestionPro CX<\/a> \u062d\u0644\u0648\u0644\u0627\u064b \u0642\u0648\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u0645\u0627 \u064a\u064f\u0645\u0643\u0650\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u062a\u062e\u0627\u0630 \u062e\u0637\u0648\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0644\u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645. \u0648\u0628\u0641\u0636\u0644 \u0645\u064a\u0632\u0627\u062a \u0645\u062b\u0644 \u0625\u0646\u0634\u0627\u0621 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 \u0648\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u0645\u062e\u0635\u0635\u0629\u060c \u062a\u064f\u0645\u0643\u0650\u0651\u0646 QuestionPro CX \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u0641\u0647\u0645 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u062a\u062d\u0633\u064a\u0646\u0647\u0627 \u0628\u0641\u0639\u0627\u0644\u064a\u0629. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/QuestionPro-CX.jpg\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong><strong>\u0645\u0645\u064a\u0632\u0627\u062a:<\/strong><\/strong><\/p>\n\n\n\n<ul>\n<li>\u0642\u062f\u0631\u0627\u062a \u0642\u0648\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0631\u062f\u0648\u062f \u0627\u0644\u0623\u0641\u0639\u0627\u0644 \u0623\u0648 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a.<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0645\u062a\u0642\u062f\u0645\u0629 \u0644\u062a\u0641\u0633\u064a\u0631 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0647\u0645.<\/li>\n\n\n\n<li>\u0644\u0648\u062d\u0627\u062a \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0623\u062f\u0648\u0627\u062a \u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629.<\/li>\n\n\n\n<li>\u0639\u0645\u0644\u064a\u0627\u062a \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0622\u0644\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u062f\u0639\u0645 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0644\u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0627\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n\n\n<ul>\n<li>\u062a\u062a\u0637\u0644\u0628 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u062c\u0647\u062f \u0648\u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0628\u0641\u0639\u0627\u0644\u064a\u0629.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631:<\/strong> <\/p>\n\n\n\n<p>\u062a\u0628\u062f\u0623 \u0627\u0644\u062e\u0637\u0637 \u0627\u0644\u0623\u0643\u062b\u0631 \u0634\u064a\u0648\u0639\u064b\u0627 \u0645\u0646 <strong>99 \u062f\u0648\u0644\u0627\u0631\u064b\u0627 \u0634\u0647\u0631\u064a\u064b\u0627<\/strong>\u060c \u0628\u064a\u0646\u0645\u0627 \u062a\u0628\u062f\u0623 \u062e\u0637\u0629 \u0627\u0644\u0641\u0631\u064a\u0642 \u0645\u0646 <strong>83 \u062f\u0648\u0644\u0627\u0631\u064b\u0627 \u0634\u0647\u0631\u064a\u064b\u0627<\/strong>. \u062a\u062a\u0648\u0641\u0631 \u0641\u0626\u0627\u062a \u062a\u0633\u0639\u064a\u0631 \u062a\u0646\u0627\u0633\u0628 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0628\u0645\u062e\u062a\u0644\u0641 \u0627\u0644\u0623\u062d\u062c\u0627\u0645\u060c \u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u062e\u064a\u0627\u0631\u0627\u062a \u062a\u0633\u0639\u064a\u0631 \u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u062a\u064a \u0644\u062f\u064a\u0647\u0627 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u062e\u0627\u0635\u0629.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. \u0645\u0631\u0643\u0632 \u0639\u0645\u0644\u064a\u0627\u062a HubSpot<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.questionpro.com\/help\/hubspot-integration.html\">HubSpot<\/a> Operations Hub \u0647\u064a \u0645\u0646\u0635\u0629 \u0634\u0627\u0645\u0644\u0629 \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0627\u062a\u0647\u0627 \u0648\u062a\u0639\u0632\u064a\u0632 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0648\u0647\u064a \u062a\u064f\u0645\u0643\u0650\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0627\u062a \u0645\u062e\u0635\u0635\u0629 \u0648\u0641\u0639\u0627\u0644\u0629 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062f\u0645\u062c \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a\u060c \u0648\u062a\u0648\u0641\u064a\u0631 \u0631\u0624\u0649 \u062d\u0648\u0644 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n\n\n<p><strong><strong>\u0645\u0645\u064a\u0632\u0627\u062a:<\/strong><\/strong><\/p>\n\n\n\n<ul>\n<li>\u0645\u0646\u0635\u0629 \u0645\u0648\u062d\u062f\u0629 \u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u062a\u064a\u062d \u0645\u0631\u0643\u0632\u064a\u0629 \u062c\u0645\u064a\u0639 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u0625\u0645\u0643\u0627\u0646\u0627\u062a \u0645\u062a\u0642\u062f\u0645\u0629 \u0641\u064a \u0627\u0644\u062a\u062c\u0632\u0626\u0629 \u0648\u0627\u0644\u0627\u0633\u062a\u0647\u062f\u0627\u0641.<\/li>\n\n\n\n<li>\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0644\u062a\u0646\u0633\u064a\u0642 \u0648\u062a\u0646\u0638\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0634\u062e\u0635\u064a\u0629.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0645\u062c\u0645\u0648\u0639\u0629 \u0623\u062f\u0648\u0627\u062a HubSpot \u0641\u064a \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0648\u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0648\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u0623\u062a\u0645\u062a\u0629 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0644\u062a\u0628\u0633\u064a\u0637 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062f\u0627\u062e\u0644\u064a\u0629.<\/li>\n\n\n\n<li>\u0645\u0646\u0635\u0629 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0648\u0633\u0639 \u062a\u0646\u0627\u0633\u0628 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0628\u0645\u062e\u062a\u0644\u0641 \u0627\u0644\u0623\u062d\u062c\u0627\u0645.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n\n\n<ul>\n<li>\u0625\u0639\u062f\u0627\u062f\u0627\u062a \u0648\u062a\u0647\u064a\u0626\u0629 \u0645\u0639\u0642\u062f\u0629.<\/li>\n\n\n\n<li>\u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0645\u062a\u0627\u062d\u0629 \u0641\u0642\u0637 \u0641\u064a \u0627\u0644\u062e\u0637\u0637 \u0627\u0644\u0623\u0639\u0644\u0649 \u062a\u0643\u0644\u0641\u0629.<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u062d\u062a\u0627\u062c \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0625\u0644\u0649 \u062a\u0637\u0648\u064a\u0631 \u0625\u0636\u0627\u0641\u064a.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631:<\/strong><\/p>\n\n\n\n<p><strong> <\/strong>\u062a\u0628\u062f\u0623 \u062e\u0637\u0629 Operations Hub Professional \u0645\u0646 720 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. <a href=\"https:\/\/www.questionpro.com\/medallia-alternative.html\">Medallia<\/a><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.questionpro.com\/medallia-alternative.html\">Medallia <\/a>\u0647\u064a \u062d\u0644 \u0648\u0633\u064a\u0644\u0629 \u0631\u0627\u0626\u062f\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u064f\u0645\u0643\u0650\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0627\u0644\u062a\u0642\u0627\u0637 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0648\u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u064a\u0647\u0627 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a. \u0648\u0628\u0641\u0636\u0644 \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0648\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629\u060c \u062a\u064f\u0645\u0643\u0650\u0651\u0646 Medallia \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0647\u0645 \u0648\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u062c\u0627\u0631\u0628 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Medallia.jpg\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong><strong>\u0645\u0645\u064a\u0632\u0627\u062a<\/strong>:<\/strong><\/p>\n\n\n\n<ul>\n<li>\u0625\u062f\u0627\u0631\u0629 \u0634\u0627\u0645\u0644\u0629 \u0644\u0631\u062f\u0648\u062f \u0627\u0644\u0623\u0641\u0639\u0627\u0644 \u0648\u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0639\u0628\u0631 \u0646\u0642\u0627\u0637 \u062a\u0648\u0627\u0635\u0644 \u0645\u062a\u0639\u062f\u062f\u0629.<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0639\u0645\u064a\u0642\u0629 \u062d\u0648\u0644 \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0633\u0644\u0648\u0643\u0647\u0645.<\/li>\n\n\n\n<li>\u0631\u0624\u0649 \u0648\u062a\u0648\u0635\u064a\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 CRM \u0648\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0623\u062e\u0631\u0649 \u0644\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0628\u0634\u0643\u0644 \u0634\u0627\u0645\u0644.<\/li>\n\n\n\n<li>\u0644\u0648\u062d\u0627\u062a \u062a\u062d\u0643\u0645 \u0648\u0623\u062f\u0648\u0627\u062a \u0645\u062e\u0635\u0635\u0629 \u0644\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0644\u0625\u062a\u0627\u062d\u0629 \u0627\u0644\u0631\u0624\u0649 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a.<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644 <a href=\"https:\/\/www.questionpro.com\/blog\/voc-software\/\">\u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644 (VoC)<\/a> \u0644\u0627\u0644\u062a\u0642\u0627\u0637 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0646\u0637\u0627\u0642 \u0648\u0627\u0633\u0639.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n\n\n<ul>\n<li>\u062a\u0643\u0644\u0641\u0629 \u0623\u0639\u0644\u0649.<\/li>\n\n\n\n<li>\u0645\u0646\u062d\u0646\u0649 \u062a\u0639\u0644\u0651\u0645 \u0623\u0643\u062b\u0631 \u062d\u062f\u0629.<\/li>\n\n\n\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u062a\u062e\u0635\u064a\u0635 \u0645\u062d\u062f\u0648\u062f\u0629.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0645\u062a\u0627\u062d\u0629 \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Salesforce<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.questionpro.com\/salesforce-integration.html\">Salesforce <\/a>\u0647\u064a \u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0639\u0645\u0644\u0627\u0621 \u0631\u0627\u0626\u062f\u0629 \u062a\u0648\u0641\u0631 \u0625\u0645\u0643\u0627\u0646\u0627\u062a \u0642\u0648\u064a\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0625\u062f\u0627\u0631\u0629 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0627\u0644\u0645\u062e\u0635\u0635\u060c \u0648\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a\u060c \u062a\u0633\u0627\u0639\u062f Salesforce \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0628\u0646\u0627\u0621 \u0639\u0644\u0627\u0642\u0627\u062a \u062f\u0627\u0626\u0645\u0629 \u0645\u0639 \u0639\u0645\u0644\u0627\u0626\u0647\u0627 \u0648\u062f\u0641\u0639 \u0646\u0645\u0648 \u0627\u0644\u0623\u0639\u0645\u0627\u0644. <\/p>\n\n\n\n<p><strong>\u0645\u0645\u064a\u0632\u0627\u062a:<\/strong><\/p>\n\n\n\n<ul>\n<li>\u0645\u0646\u0635\u0629 CRM \u0645\u0648\u062d\u062f\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0639\u0644\u0627\u0642\u0627\u062a \u0645\u0639\u0647\u0645.<\/li>\n\n\n\n<li>\u0625\u0645\u0643\u0627\u0646\u0627\u062a \u062a\u062e\u0637\u064a\u0637 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u0627\u0644\u0623\u062a\u0645\u062a\u0629.<\/li>\n\n\n\n<li>\u0631\u0624\u0649 \u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0644\u0644\u062a\u0646\u0628\u0624 \u0628\u0633\u0644\u0648\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0645.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0648\u0645\u0635\u0627\u062f\u0631 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062e\u0627\u0631\u062c\u064a\u0629.<\/li>\n\n\n\n<li>\u0647\u0646\u0627\u0643 \u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u062f\u0639\u0645 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0644\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0645\u062a\u0633\u0642\u0629 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n\n\n<ul>\n<li>\u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u0645\u0639\u0642\u062f.<\/li>\n\n\n\n<li>\u062a\u0643\u0644\u0641\u0629 \u0623\u0639\u0644\u0649 \u0644\u0644\u0648\u0638\u0627\u0626\u0641 \u0627\u0644\u0625\u0636\u0627\u0641\u064a\u0629.<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u062d\u062a\u0627\u062c \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0625\u0644\u0649 \u062a\u0637\u0648\u064a\u0631 \u0625\u0636\u0627\u0641\u064a.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u062e\u0637\u0629 \u0628\u0627\u0642\u0629 \u0627\u0644\u0645\u0628\u062a\u062f\u0626\u064a\u0646 \u062a\u0628\u062f\u0623 \u0645\u0646 25 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Zendesk<\/h3>\n\n\n\n<p>\u062a\u0642\u062f\u0645 Zendesk \u0645\u062c\u0645\u0648\u0639\u0629 \u0628\u0631\u0627\u0645\u062c \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0627\u062a \u0644\u0625\u062f\u0627\u0631\u0629 \u0648\u062a\u062a\u0628\u0639 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0643\u0641\u0627\u0621\u0629 \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062e\u062a\u0644\u0641\u0629. \u0645\u0646 \u062d\u062c\u0632 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0645\u0628\u0627\u0634\u0631\u0629 \u0625\u0644\u0649 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629\u060c \u064a\u0645\u0643\u0651\u0646 Zendesk \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u062f\u0639\u0645 \u0633\u0644\u0633\u0629 \u0648\u0628\u0646\u0627\u0621 \u0639\u0644\u0627\u0642\u0627\u062a \u0642\u0648\u064a\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Zendesk-1.jpg\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong><strong>\u0645\u0645\u064a\u0632\u0627\u062a<\/strong>:<\/strong><\/p>\n\n\n\n<ul>\n<li>\u062f\u0639\u0645 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u0645\u062e\u062a\u0644\u0641 \u0627\u0644\u0642\u0646\u0648\u0627\u062a.<\/li>\n\n\n\n<li>\u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0646\u0638\u0627\u0645 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0644\u062a\u062a\u0628\u0639 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0648\u062d\u0644\u0647\u0627 \u0628\u0643\u0641\u0627\u0621\u0629.<\/li>\n\n\n\n<li>\u0642\u0627\u0639\u062f\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0628\u0648\u0627\u0628\u0629 \u062e\u062f\u0645\u0629 \u0630\u0627\u062a\u064a\u0629 \u0644\u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u0627\u0644\u0639\u062b\u0648\u0631 \u0639\u0644\u0649 \u0627\u0644\u062d\u0644\u0648\u0644 \u0628\u0633\u0647\u0648\u0644\u0629.<\/li>\n\n\n\n<li>\u0623\u062f\u0648\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0644\u062a\u0628\u0633\u064a\u0637 \u0627\u0644\u0645\u0647\u0627\u0645 \u0627\u0644\u0645\u062a\u0643\u0631\u0631\u0629 \u0648\u062a\u062d\u0633\u064a\u0646 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644.<\/li>\n\n\n\n<li>\u062a\u0642\u0627\u0631\u064a\u0631 \u0648\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0644\u0645\u0631\u0627\u0642\u0628\u0629 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n\n\n\n<p><strong><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/strong><\/p>\n\n\n\n<ul>\n<li>\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0645\u062d\u062f\u0648\u062f\u0629.<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u062d\u062a\u0627\u062c \u0627\u0644\u062a\u0643\u0644\u0641\u0629 \u0625\u0644\u0649 \u062a\u0648\u0633\u064a\u0639 \u0646\u0637\u0627\u0642\u0647\u0627 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644.<\/li>\n\n\n\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0645\u062d\u062f\u0648\u062f\u0629.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u062a\u0628\u062f\u0623 \u062e\u0637\u0629 Suite Team \u0645\u0646 55 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Birdeye<\/h3>\n\n\n\n<p>Birdeye \u0647\u0648 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-experience-software\/\">\u0628\u0631\u0646\u0627\u0645\u062c \u0634\u0647\u064a\u0631 \u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u064a\u0633\u0645\u062d \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0628\u062a\u062d\u0633\u064a\u0646 \u0633\u0645\u0639\u062a\u0647\u0627 \u0639\u0644\u0649 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a\u060c \u0648\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0627\u0644\u062a\u0635\u0648\u0631 \u0627\u0644\u0639\u0627\u0645 \u0644\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629. \u0648\u0645\u0646 \u062e\u0644\u0627\u0644 \u0645\u064a\u0632\u0627\u062a \u0645\u062b\u0644 \u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0648\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0625\u062f\u0627\u0631\u0629 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a\u060c \u064a\u0645\u0643\u0651\u0646 Birdeye \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u062a\u0639\u0632\u064a\u0632 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0648\u062a\u0639\u0632\u064a\u0632 \u062d\u0636\u0648\u0631\u0647\u0627 \u0639\u0644\u0649 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a. <\/p>\n\n\n\n<p><strong><strong>\u0645\u0645\u064a\u0632\u0627\u062a:<\/strong><\/strong><\/p>\n\n\n\n<ul>\n<li>\u0623\u062f\u0648\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0633\u0645\u0639\u0629 \u0644\u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u0629 \u0648\u0625\u062f\u0627\u0631\u062a\u0647\u0627.<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644 \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u0641\u0647\u0645 \u062a\u0635\u0648\u0631\u0627\u062a\u0647\u0645 \u0639\u0646 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/li>\n\n\n\n<li>\u0623\u062a\u0645\u062a\u0629 \u0637\u0644\u0628\u0627\u062a \u0627\u0644\u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0648\u0627\u0644\u0631\u062f\u0648\u062f \u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0645\u0648\u0627\u0642\u0639 \u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0627\u0644\u0634\u0647\u064a\u0631\u0629 \u0648\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a.<\/li>\n\n\n\n<li>\u0631\u0624\u0649 \u0648\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0644\u062a\u062a\u0628\u0639 \u0623\u062f\u0627\u0621 \u0627\u0644\u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0648\u0627\u062a\u062c\u0627\u0647\u0627\u062a\u0647\u0627.<\/li>\n\n\n\n<li>\u0623\u062f\u0648\u0627\u062a \u062a\u0648\u0627\u0635\u0644 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0644\u062a\u0639\u0632\u064a\u0632 \u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n\n\n\n<p><strong><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/strong><\/p>\n\n\n\n<ul>\n<li>\u064a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u0648\u0627\u062c\u0647\u0629 \u0623\u0643\u062b\u0631 \u0633\u0647\u0648\u0644\u0629.<\/li>\n\n\n\n<li>\u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0645\u062d\u062f\u0648\u062f\u0629.<\/li>\n\n\n\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0642\u064a\u062f\u0629.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631:<\/strong>\u0627\u0644\u062e\u0637\u0629 \u0627\u0644\u0642\u064a\u0627\u0633\u064a\u0629: 299 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b \u0644\u0644\u0642\u0648\u0627\u0626\u0645.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Qualtrics CustomerXM<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.questionpro.com\/qualtrics-alternative\/\">Qualtrics<\/a> CustomerXM \u0647\u064a \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u0646\u0635\u0629 \u0642\u0648\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u062a\u064a\u062d \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0648\u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u064a\u0647\u0627 \u0639\u0644\u0649 \u0646\u0637\u0627\u0642 \u0648\u0627\u0633\u0639. \u062a\u0633\u0627\u0639\u062f \u0645\u0646\u0635\u0629 Qualtrics CustomerXM \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u062a\u062d\u0642\u064a\u0642 \u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0630\u0627\u062a \u0645\u063a\u0632\u0649 \u0641\u064a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645\u060c \u0648\u0630\u0644\u0643 \u0628\u0641\u0636\u0644 \u0625\u0645\u0643\u0627\u0646\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629 \u0648\u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u0634\u062e\u0635\u064a\u0629. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Qualtrics-2.jpg\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong><strong>\u0645\u0645\u064a\u0632\u0627\u062a:<\/strong><\/strong><\/p>\n\n\n\n<ul>\n<li>\u062a\u062c\u0645\u064a\u0639 \u0634\u0627\u0645\u0644 \u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629.<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0645\u062a\u0642\u062f\u0645\u0629 \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630.<\/li>\n\n\n\n<li>\u0623\u062f\u0648\u0627\u062a \u062a\u062e\u0637\u064a\u0637 \u0648\u062a\u062d\u0633\u064a\u0646 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u062a\u0639\u0632\u064a\u0632 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u0645\u0631\u0627\u0642\u0628\u0629 \u0648\u062a\u0646\u0628\u064a\u0647\u0627\u062a \u0641\u0648\u0631\u064a\u0629 \u0644\u0627\u062a\u062e\u0627\u0630 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0633\u0631\u064a\u0639\u0629 \u0628\u0634\u0623\u0646 \u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0648\u0646\u0645\u0627\u0630\u062c \u0645\u062e\u0635\u0635\u0629 \u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u062a\u0644\u0628\u064a \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0641\u0631\u062f\u064a\u0629.<\/li>\n<\/ul>\n\n\n\n<p><strong><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/strong><\/p>\n\n\n\n<ul>\n<li>\u062a\u0643\u0644\u0641\u0629 \u0623\u0639\u0644\u0649.<\/li>\n\n\n\n<li>\u0627\u0644\u062e\u0628\u0631\u0629 \u0645\u0637\u0644\u0648\u0628\u0629 \u0644\u0644\u0625\u0639\u062f\u0627\u062f.<\/li>\n\n\n\n<li>\u0642\u062f\u0631\u0627\u062a \u062a\u0643\u0627\u0645\u0644 \u0645\u062d\u062f\u0648\u062f\u0629.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0645\u062a\u0627\u062d\u0629 \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8. Freshdesk<\/h3>\n\n\n\n<p>Freshdesk \u0647\u0648 \u0628\u0631\u0646\u0627\u0645\u062c \u0642\u0627\u0626\u0645 \u0639\u0644\u0649 \u0627\u0644\u0633\u062d\u0627\u0628\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629\u060c \u064a\u0645\u0643\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0645\u062a\u0645\u064a\u0632\u0629 \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629. \u0628\u0641\u0636\u0644 \u0645\u064a\u0632\u0627\u062a \u0645\u062b\u0644 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u0630\u0627\u0643\u0631\u060c \u0648\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629\u060c \u064a\u0633\u0627\u0639\u062f Freshdesk \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062f\u0639\u0645 \u0648\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0639\u0645\u0644\u0627\u0621 \u0633\u0644\u0633\u0629.<\/p>\n\n\n\n<p><strong><strong>\u0645\u0645\u064a\u0632\u0627\u062a:<\/strong><\/strong><\/p>\n\n\n\n<ul>\n<li>\u062f\u0639\u0645 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u060c \u0648\u0627\u0644\u0647\u0627\u062a\u0641\u060c \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629\u060c \u0648\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a.<\/li>\n\n\n\n<li>\u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0644\u062a\u0646\u0638\u064a\u0645 \u0645\u0634\u0643\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0627\u062a\u0647\u0627.<\/li>\n\n\n\n<li>\u0642\u0627\u0639\u062f\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0628\u0648\u0627\u0628\u0629 \u062e\u062f\u0645\u0629 \u0630\u0627\u062a\u064a\u0629 \u0644\u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u0625\u064a\u062c\u0627\u062f \u0627\u0644\u062d\u0644\u0648\u0644.<\/li>\n\n\n\n<li>\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0644\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0648\u062a\u0628\u0633\u064a\u0637 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062f\u0639\u0645.<\/li>\n\n\n\n<li>\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0644\u062a\u062a\u0628\u0639 \u0623\u062f\u0627\u0621 \u0627\u0644\u062f\u0639\u0645 \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a.<\/li>\n<\/ul>\n\n\n\n<p><strong><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/strong><\/p>\n\n\n\n<ul>\n<li>\u0642\u0627\u0628\u0644\u064a\u0629 \u062a\u0648\u0633\u0639 \u0645\u062d\u062f\u0648\u062f\u0629.<\/li>\n\n\n\n<li>\u0645\u064a\u0632\u0627\u062a \u0645\u062a\u0642\u062f\u0645\u0629 \u0641\u064a \u0627\u0644\u062e\u0637\u0637 \u0627\u0644\u0623\u0639\u0644\u0649.<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u0643\u0648\u0646 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u062d\u062f\u0648\u062f\u0629.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0645\u062a\u0627\u062d\u0629 \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">9. \u0645\u0643\u062a\u0628 \u0632\u0648\u0647\u0648<\/h3>\n\n\n\n<p>Zoho Desk \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0646\u0638\u0627\u0645 \u0623\u0633\u0627\u0633\u064a \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u0642\u062f\u0645 \u0645\u064a\u0632\u0627\u062a \u0645\u062a\u0646\u0648\u0639\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0645\u0646 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0648\u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0625\u0644\u0649 \u0627\u0644\u062f\u0639\u0645 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0648\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621\u060c \u062a\u064f\u0645\u0643\u0650\u0651\u0646 Zoho Desk \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0645\u062a\u0645\u064a\u0632\u0629 \u0648\u062a\u062d\u0642\u064a\u0642 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Zoho-Desk-1.jpg\" alt=\"\"\/><\/figure>\n\n\n\n<p><strong><strong>\u0645\u0645\u064a\u0632\u0627\u062a:<\/strong><\/strong><\/p>\n\n\n\n<ul>\n<li>\u0628\u0631\u0646\u0627\u0645\u062c \u062f\u0639\u0645 \u0645\u0648\u062d\u062f \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0645\u0639 \u062a\u062f\u0641\u0642\u0627\u062a \u0639\u0645\u0644 \u0648\u0623\u062a\u0645\u062a\u0629 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635.<\/li>\n\n\n\n<li>\u0642\u0627\u0639\u062f\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0628\u0648\u0627\u0628\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0644\u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u062f\u0639\u0645 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0627\u0633\u062a\u0641\u0633\u0627\u0631\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0648\u0627\u0644\u0647\u0627\u062a\u0641 \u0648\u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a.<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0648\u0631\u0624\u0649 \u0645\u062a\u0642\u062f\u0645\u0629 \u0644\u062a\u062a\u0628\u0639 \u0645\u0624\u0634\u0631\u0627\u062a \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0644\u062f\u0639\u0645 \u0648\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0623\u062f\u0627\u0621.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 Zoho CRM \u0648\u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0623\u062e\u0631\u0649 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0645\u0648\u062d\u0651\u062f\u0629.<\/li>\n<\/ul>\n\n\n\n<p><strong><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/strong><\/p>\n\n\n\n<ul>\n<li>\u0627\u0644\u0642\u0644\u064a\u0644 \u0645\u0646 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u0623\u0635\u0644\u064a\u0629.<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0645\u062d\u062f\u0648\u062f\u0629.<\/li>\n\n\n\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0645\u0642\u064a\u062f\u0629.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u062a\u0628\u062f\u0623 \u0627\u0644\u0628\u0627\u0642\u0629 \u0627\u0644\u0642\u064a\u0627\u0633\u064a\u0629 \u0645\u0646 14 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10. Oracle Service<\/h3>\n\n\n\n<p>Oracle Service \u0647\u064a \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0646\u0638\u0627\u0645 \u0623\u0633\u0627\u0633\u064a \u0634\u0627\u0645\u0644 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u0648\u0641\u0631 \u0623\u062f\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0628\u062f\u0621\u064b\u0627 \u0645\u0646 \u062d\u0644\u0648\u0644 \u0645\u0631\u0627\u0643\u0632 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0625\u0644\u0649 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0645\u064a\u062f\u0627\u0646\u064a\u0629. \u0648\u0628\u0641\u0636\u0644 \u0645\u064a\u0632\u0627\u062a \u0645\u062b\u0644 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062d\u0627\u0644\u0627\u062a\u060c \u0648\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a\u060c \u0648\u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a\u060c \u062a\u064f\u0645\u0643\u0650\u0651\u0646 Oracle Service \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0639\u0645\u0644\u0627\u0621 \u0645\u062e\u0635\u0635\u0629 \u0648\u0641\u0639\u0627\u0644\u0629 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0646\u0642\u0627\u0637 \u0627\u0644\u062a\u0648\u0627\u0635\u0644. <\/p>\n\n\n\n<p><strong>\u0645\u0645\u064a\u0632\u0627\u062a:<\/strong><\/p>\n\n\n\n<ul>\n<li>\u062f\u0639\u0645 \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0627\u0644\u0645\u062a\u0639\u062f\u062f\u0629 \u0644\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0639\u0645\u0644\u0627\u0621 \u0645\u062a\u0633\u0642\u0629 \u0639\u0628\u0631 \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629.<\/li>\n\n\n\n<li>\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0627\u0644\u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0644\u0623\u062a\u0645\u062a\u0629 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062f\u0639\u0645\u0647\u0645.<\/li>\n\n\n\n<li>\u0642\u0627\u0639\u062f\u0629 \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0628\u0648\u0627\u0628\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0644\u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u064a\u062a\u0645 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0648\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0644\u0645\u0631\u0627\u0642\u0628\u0629 \u0623\u062f\u0627\u0621 \u0627\u0644\u062e\u062f\u0645\u0629 \u0648\u0627\u062a\u062c\u0627\u0647\u0627\u062a\u0647\u0627.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 Oracle CRM \u0648\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0623\u062e\u0631\u0649 \u0645\u0646 \u0623\u062c\u0644 \u0639\u0645\u0644\u064a\u0627\u062a \u0633\u0644\u0633\u0629.<\/li>\n<\/ul>\n\n\n\n<p><strong><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/strong><\/p>\n\n\n\n<ul>\n<li>\u062a\u0643\u0644\u0641\u0629 \u0623\u0639\u0644\u0649.<\/li>\n\n\n\n<li>\u0625\u0639\u062f\u0627\u062f \u0648\u062a\u0647\u064a\u0626\u0629 \u0645\u0639\u0642\u062f\u0629.<\/li>\n\n\n\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u062a\u062e\u0635\u064a\u0635 \u0645\u062d\u062f\u0648\u062f\u0629.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0645\u062a\u0627\u062d\u0629 \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628.<\/p>\n\n\n\n<p>\u0625\u0646 \u0625\u0639\u0637\u0627\u0621 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0645\u0631 \u062d\u064a\u0648\u064a \u0644\u0644\u0646\u062c\u0627\u062d \u0641\u064a \u0633\u0648\u0642 \u0627\u0644\u064a\u0648\u0645. \u062a\u0642\u062f\u0645 \u0627\u0644\u062d\u0644\u0648\u0644 \u0627\u0644\u0628\u0631\u0645\u062c\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0645 \u062a\u0633\u0644\u064a\u0637 \u0627\u0644\u0636\u0648\u0621 \u0639\u0644\u064a\u0647\u0627 \u0623\u062f\u0648\u0627\u062a \u0644\u0627 \u062a\u064f\u0642\u062f\u0651\u0631 \u0628\u062b\u0645\u0646 \u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0625\u064a\u0631\u0627\u062f\u0627\u062a \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u062c\u0627\u0631\u0628 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629. \u0648\u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0645\u0646\u0635\u0627\u062a\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0623\u0646 \u062a\u062a\u062c\u0627\u0648\u0632 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0648\u0642\u0639\u0627\u062a\u0647\u0645 \u0648\u0623\u0646 \u062a\u062d\u0642\u0642 \u0627\u0644\u0646\u0645\u0648 \u0627\u0644\u0645\u0633\u062a\u062f\u0627\u0645.  <\/p>\n\n\n\n<p>\u0647\u0644 \u0644\u062f\u064a\u0643 \u0641\u0636\u0648\u0644 \u062d\u0648\u0644 \u0643\u064a\u0641\u064a\u0629 \u0627\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0623\u0639\u0645\u0642 \u0644\u0644\u0639\u0645\u0644\u0627\u0621\u061f \u062a\u062a\u0639\u0645\u0642 \u0623\u062d\u062f\u062b \u0645\u062f\u0648\u0646\u0629 \u0644\u0640 QuestionPro \u0641\u064a <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/customer-insight-platform-2\/\">\u0645\u0646\u0635\u0627\u062a \u0631\u0624\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c<\/a> \u0648\u062a\u0642\u062f\u0645 \u0646\u0635\u0627\u0626\u062d \u0648\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0642\u064a\u0651\u0645\u0629! <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u0623\u0647\u0645\u064a\u0629 \u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 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\u0628\u0627\u0643\u062a\u0633\u0627\u0628 \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u0648\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0644\u0625\u062b\u0631\u0627\u0621 \u0639\u0645\u0644\u064a\u0629 \u0635\u0646\u0639 \u0627\u0644\u0642\u0631\u0627\u0631.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. \u0627\u0644\u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0634\u062e\u0635\u064a\u0629<\/h3>\n\n\n\n<p>\u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0648\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u062a\u0642\u0633\u064a\u0645\u060c \u062a\u062a\u064a\u062d \u0645\u0646\u0635\u0627\u062a CEM \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0645\u062e\u0635\u0635\u0629 \u062a\u062a\u0648\u0627\u0641\u0642 \u0645\u0639 \u062a\u0641\u0636\u064a\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0641\u0631\u062f\u064a\u0629\u060c \u0645\u0645\u0627 \u064a\u0639\u0632\u0632 \u0645\u0646 \u0645\u0639\u062f\u0644\u0627\u062a <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d9%85%d8%b4%d8%a7%d8%b1%d9%83%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%aa%d8%b9%d8%b1%d9%8a%d9%81-%d9%88%d8%a7%d9%84%d9%81%d9%88%d8%a7%d8%a6%d8%af-%d9%88%d8%a7%d9%84%d8%a3\/\">\u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0648\u0648\u0644\u0627\u0626\u0647\u0645.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4.  \u0625\u062f\u0627\u0631\u0629 \u0641\u0639\u0627\u0644\u0629 \u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3>\n\n\n\n<p>\u062a\u0639\u0645\u0644 \u0645\u0646\u0635\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u062a\u0628\u0633\u064a\u0637 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\u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. \u0627\u0644\u0645\u0631\u0648\u0646\u0629 \u0648\u0627\u0644\u0642\u0627\u0628\u0644\u064a\u0629 \u0644\u0644\u062a\u0648\u0633\u0639 <\/h3>\n\n\n\n<p>\u0647\u0630\u0647 \u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0637\u0648\u064a\u0631 \u0648\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0643\u064a\u0641 \u0645\u0639 \u0627\u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0645\u062a\u0637\u0648\u0631\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a\u060c \u0645\u0645\u0627 \u064a\u0633\u0645\u062d \u0628\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u0633\u0644\u0633 \u0645\u0639 \u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u062e\u0631\u0649 \u0648\u0627\u0644\u0642\u062f\u0631\u0629 \u0639\u0644\u0649 \u0627\u0633\u062a\u064a\u0639\u0627\u0628 \u0627\u0644\u0646\u0645\u0648 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\u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0627\u0643\u062a\u0634\u0627\u0641 \u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u0645\u0647\u0645\u0629 \u0645\u0646 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li><strong>\u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0645\u0633\u062a\u0646\u064a\u0631\u0629:<\/strong> \u062a\u0645\u0643\u0651\u0646 \u0647\u0630\u0647 \u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0645\u0633\u062a\u0646\u064a\u0631\u0629.<\/li>\n\n\n\n<li><strong>\u062a\u0639\u0632\u064a\u0632 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0627\u0633\u062a\u0628\u0627\u0642\u064a:<\/strong> \u062a\u0645\u0643\u0651\u0646 \u0627\u0644\u0645\u0646\u0635\u0629 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 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\u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062a\u062a\u062d\u062f\u062b \u0642\u0635\u0635 \u0646\u062c\u0627\u062d\u0647\u0627 \u0648\u0634\u0647\u0627\u062f\u0627\u062a\u0647\u0627 \u0639\u0646 \u0641\u0639\u0627\u0644\u064a\u062a\u0647\u0627 \u0641\u064a \u062a\u062d\u0642\u064a\u0642: <\/p>\n\n\n\n<ul>\n<li>\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u0645\u0646\u0627\u0635\u0631\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n\n\n\n<p>\u062a\u0648\u0641\u0631 QuestionPro CX \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u064a\u0632\u0627\u062a \u0645\u062a\u0643\u0627\u0645\u0644\u0629\u060c \u0648\u0648\u0627\u062c\u0647\u0629 \u0633\u0647\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u060c \u0648\u0625\u0645\u0643\u0627\u0646\u064a\u0627\u062a \u062a\u062e\u0635\u064a\u0635\u060c \u0648\u0642\u0627\u0628\u0644\u064a\u0629 \u062a\u0648\u0633\u0639\u060c \u0648\u0642\u062f\u0631\u0627\u062a \u062a\u0643\u0627\u0645\u0644 \u0645\u062a\u0642\u062f\u0645\u0629\u060c \u0648\u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630\u060c \u0648\u062f\u0639\u0645\u064b\u0627 \u0641\u0646\u064a\u064b\u0627 \u0645\u062a\u0645\u064a\u0632\u064b\u0627\u060c \u0648\u0633\u062c\u0644\u064b\u0627 \u062d\u0627\u0641\u0644\u064b\u0627 \u0628\u0627\u0644\u0646\u062c\u0627\u062d. \u0625\u0646\u0647\u0627 \u0627\u0644\u062e\u064a\u0627\u0631 \u0627\u0644\u0645\u062b\u0627\u0644\u064a \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0636\u0639 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0636\u0645\u0646 \u0623\u0648\u0644\u0648\u064a\u0627\u062a\u0647\u0627 \u0648\u062a\u0633\u0639\u0649 \u0625\u0644\u0649 \u062a\u062d\u0642\u064a\u0642 \u0646\u0645\u0648 \u0645\u0633\u062a\u062f\u0627\u0645.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u062e\u0627\u062a\u0645\u0629<\/h2>\n\n\n\n<p>\u062a\u064f\u0639\u062a\u0628\u0631 \u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CEM) \u0639\u0646\u0635\u0631\u064b\u0627 \u0623\u0633\u0627\u0633\u064a\u064b\u0627 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0633\u0639\u0649 \u0625\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0644\u0639\u0645\u0644\u0627\u0626\u0647\u0627. \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0643\u0627\u0645\u0644\u0629\u060c \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629\u060c \u0648\u0642\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644 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href=\"https:\/\/www.questionpro.com\/blog\/customer-communication-tool\/\">\u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0648\u0648\u0644\u0627\u0626\u0647\u0645\u060c \u0648\u062f\u0641\u0639 \u0639\u062c\u0644\u0629 \u0627\u0644\u0646\u0645\u0648\u060c \u0648\u0627\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0627\u0644\u0645\u064a\u0632\u0629 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u0641\u064a \u0645\u0634\u0647\u062f \u0627\u0644\u0633\u0648\u0642 \u0627\u0644\u062f\u064a\u0646\u0627\u0645\u064a\u0643\u064a \u0627\u0644\u064a\u0648\u0645. \u064a\u0639\u062f \u062a\u0628\u0646\u064a \u0646\u0647\u062c \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u062f\u0639\u0645 \u0645\u0646 \u0645\u0646\u0635\u0629 \u0642\u0648\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0645\u0631\u064b\u0627 \u0636\u0631\u0648\u0631\u064a\u064b\u0627 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0647\u062f\u0641 \u0625\u0644\u0649 \u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0627\u0632\u062f\u0647\u0627\u0631 \u0641\u064a \u0639\u0635\u0631 \u062a\u0633\u0648\u062f \u0641\u064a\u0647 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n\n\n<p>\u062a\u0639\u0645\u0644 \u0645\u0646\u0635\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CEM) \u0639\u0644\u0649 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0628\u064a\u0646 \u0627\u0644\u0623\u0642\u0633\u0627\u0645 \u0645\u062b\u0644 \u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0648\u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \u0648\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0637\u0648\u064a\u0631 \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a. \u064a\u0633\u0627\u0639\u062f \u0647\u0630\u0627 \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0641\u064a \u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u0648\u0627\u0644\u062a\u0646\u0627\u063a\u0645 \u0628\u064a\u0646 \u0627\u0644\u0641\u0631\u0642\u060c \u0645\u0645\u0627 \u064a\u0636\u0645\u0646 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0631\u0628\u0629 \u0645\u0648\u062d\u062f\u0629 \u0648\u0645\u062a\u0633\u0642\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644. \u0643\u0645\u0627 \u064a\u0633\u0647\u0645 \u0641\u064a \u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0648\u0636\u0645\u0627\u0646 \u062a\u0646\u0641\u064a\u0630 \u0648\u0639\u0648\u062f \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0628\u0646\u062c\u0627\u062d.<\/p>\n\n\n\n<p><p><\/p><p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><button>\u0627\u0639\u0631\u0641 \u0627\u0644\u0645\u0632\u064a\u062f<\/button><\/a> <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener\"><button>\u0639\u0646 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u062c\u0631\u064a\u0628\u064a \u0627\u0644\u0645\u062c\u0627\u0646\u064a<\/button><\/a><\/p><\/p>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1716895105476\"><strong class=\"schema-faq-question\">\u0645\u0627 \u0647\u064a \u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/strong> <p class=\"schema-faq-answer\"><strong>\u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> (CXM) \u0647\u064a \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0628\u0631\u0646\u0627\u0645\u062c \u064a\u064f\u0645\u0643\u0650\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0625\u062f\u0627\u0631\u0629 \u0648\u062a\u062d\u0633\u064a\u0646 \u0643\u0644 \u062c\u0627\u0646\u0628 \u0645\u0646 \u062c\u0648\u0627\u0646\u0628 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0623\u0643\u0645\u0644\u0647\u0627 \u0628\u0634\u0643\u0644 \u0634\u0627\u0645\u0644.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1716895143362\"><strong class=\"schema-faq-question\">\u0623\u064a \u0646\u0648\u0639 \u0645\u0646 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u0631\u0643\u0632 \u0639\u0644\u0649 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644\u061f<\/strong> <p class=\"schema-faq-answer\">\u062a\u0631\u0643\u0632 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629 \u0639\u0644\u0649 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0628\u0633\u064a\u0637 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0648\u062a\u062d\u0633\u064a\u0646 \u0643\u0641\u0627\u0621\u0629 \u0627\u0644\u062e\u062f\u0645\u0629.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1716895233164\"><strong class=\"schema-faq-question\">\u0643\u064a\u0641 \u062a\u062a\u0634\u0627\u0628\u0647 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/strong> <p class=\"schema-faq-answer\">\u062a\u0647\u062f\u0641 <strong>\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> \u0648\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0625\u0644\u0649 \u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0639\u0644\u0627\u0642\u0627\u062a \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<br>\u062a\u0631\u0643\u0632 <strong>\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0639\u0628\u0631 \u062c\u0645\u064a\u0639 \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644\u060c \u0628\u064a\u0646\u0645\u0627 \u062a\u062f\u064a\u0631 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0648\u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0644\u062a\u062d\u0633\u064a\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0647\u0645.<br>\u0643\u0644\u0627\u0647\u0645\u0627 \u064a\u0633\u0639\u0649 \u0625\u0644\u0649 \u0641\u0647\u0645 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a\u0647\u0645 \u0645\u0646 \u0623\u062c\u0644 \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627\u0647\u0645 \u0648\u0648\u0644\u0627\u0626\u0647\u0645.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u062a\u064f\u0639\u062f \u0645\u0646\u0635\u0629 \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0645\u062b\u0627\u0628\u0629 \u0627\u0644\u0645\u0631\u0643\u0632 \u0627\u0644\u0639\u0635\u0628\u064a \u0644\u062c\u0647\u0648\u062f \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0623\u064a \u0634\u0631\u0643\u0629\u060c \u062d\u064a\u062b \u062a\u0648\u0641\u0631 \u0645\u062c\u0645\u0648\u0639\u0629 \u0643\u0627\u0645\u0644\u0629 \u0645\u0646 \u0627\u0644\u0623\u062f\u0648\u0627\u062a [&hellip;]<\/p>\n","protected":false},"author":171,"featured_media":861811,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1193],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 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