{"id":1006411,"date":"2024-04-26T14:00:00","date_gmt":"2024-04-26T21:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%d9%85%d9%86%d8%b5%d8%a9-%d8%a7%d8%b3%d8%aa%d8%b7%d9%84%d8%a7%d8%b9-nps-%d8%a7%d9%84%d8%a3%d9%86%d9%88%d8%a7%d8%b9%d8%8c-%d9%88%d8%a7%d9%84%d9%86%d8%b5%d8%a7%d8%a6%d8%ad%d8%8c-%d9%88%d8%a3%d9%81\/"},"modified":"2025-02-12T05:09:53","modified_gmt":"2025-02-12T12:09:53","slug":"%d9%85%d9%86%d8%b5%d8%a9-%d8%a7%d8%b3%d8%aa%d8%b7%d9%84%d8%a7%d8%b9-nps-%d8%a7%d9%84%d8%a3%d9%86%d9%88%d8%a7%d8%b9%d8%8c-%d9%88%d8%a7%d9%84%d9%86%d8%b5%d8%a7%d8%a6%d8%ad%d8%8c-%d9%88%d8%a3%d9%81","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/%d9%85%d9%86%d8%b5%d8%a9-%d8%a7%d8%b3%d8%aa%d8%b7%d9%84%d8%a7%d8%b9-nps-%d8%a7%d9%84%d8%a3%d9%86%d9%88%d8%a7%d8%b9%d8%8c-%d9%88%d8%a7%d9%84%d9%86%d8%b5%d8%a7%d8%a6%d8%ad%d8%8c-%d9%88%d8%a3%d9%81\/","title":{"rendered":"\u0645\u0646\u0635\u0629 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 NPS: \u0627\u0644\u0623\u0646\u0648\u0627\u0639\u060c \u0648\u0627\u0644\u0646\u0635\u0627\u0626\u062d\u060c \u0648\u0623\u0641\u0636\u0644 11 \u0645\u0646\u0635\u0629 \u0648\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646"},"content":{"rendered":"\n<p>\u0645\u0631\u062d\u0628\u0627\u064b \u0628\u0643 \u0641\u064a \u0639\u0627\u0644\u0645 \u0645\u0646\u0635\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a NPS\u060c \u062d\u064a\u062b \u062a\u0635\u0628\u062d \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u064a \u0623\u062f\u0627\u062a\u0643 \u0627\u0644\u0623\u0643\u062b\u0631 \u0641\u0627\u0639\u0644\u064a\u0629 \u0644\u0646\u0645\u0648 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0648\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0641\u064a \u0645\u0634\u0647\u062f \u0627\u0644\u064a\u0648\u0645 \u0627\u0644\u0630\u064a \u064a\u062a\u0633\u0645 \u0628\u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629 \u0627\u0644\u0634\u062f\u064a\u062f\u0629\u060c \u0641\u0625\u0646 \u0641\u0647\u0645 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0644\u0628\u064a\u062a\u0647\u0627 \u0644\u064a\u0633 \u0645\u0647\u0645\u0627\u064b \u0641\u062d\u0633\u0628\u060c \u0628\u0644 \u0647\u0648 \u0623\u0645\u0631 \u0636\u0631\u0648\u0631\u064a \u0644\u0644\u0628\u0642\u0627\u0621 \u0648\u0627\u0644\u0646\u062c\u0627\u062d \u0641\u064a \u0627\u0644\u0633\u0648\u0642. <\/p>\n\n<p>\u0646\u062d\u0646 \u0646\u0642\u062f\u0645 \u0644\u0643 \u0645\u0646\u0635\u062a\u0646\u0627 \u0627\u0644\u0645\u062a\u0637\u0648\u0631\u0629 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a NPS\u060c \u062d\u064a\u062b \u064a\u0644\u062a\u0642\u064a \u0627\u0644\u0627\u0628\u062a\u0643\u0627\u0631 \u0645\u0639 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d9%85%d8%a7-%d9%87%d9%88-%d8%a7%d9%84%d8%aa%d8%b1%d9%83%d9%8a%d8%b2-%d8%b9%d9%84%d9%89-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1\/\">\u0627\u0644\u062a\u0631\u0643\u064a\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0644\u0625\u0639\u0627\u062f\u0629 \u062a\u0639\u0631\u064a\u0641 \u0643\u064a\u0641\u064a\u0629 \u0641\u0647\u0645\u0643 \u0644\u0639\u0644\u0627\u0642\u0629 \u0634\u0631\u0643\u062a\u0643 \u0628\u062c\u0645\u0647\u0648\u0631\u0647\u0627 \u0648\u062a\u062d\u0633\u064a\u0646\u0647\u0627.<\/p>\n\n<p>\u0628\u062f\u0621\u0627\u064b \u0645\u0646 \u062d\u0633\u0627\u0628 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0625\u0644\u0649 \u062a\u062d\u062f\u064a\u062f \u0623\u0641\u0636\u0644 \u0623\u062f\u0648\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0631\u0623\u064a \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u0641\u064a \u0645\u062c\u0627\u0644 \u0635\u0627\u0641\u064a \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0648\u0641\u0647\u0645 \u062a\u0639\u0642\u064a\u062f\u0627\u062a <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a5%d8%b3%d8%b9%d8%a7%d8%af-%d8%a7%d9%84%d9%85%d8%aa%d8%b9%d8%a7%d9%85%d9%84%d9%8a%d9%86-%d9%85%d8%a7%d9%87%d9%8a%d8%aa%d9%87-%d9%88%d9%83%d9%8a%d9%81%d9%8a%d8%a9-%d9%82%d9%8a%d8%a7%d8%b3%d9%87\/\">\u0633\u0639\u0627\u062f\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c<\/a> \u062a\u0648\u0641\u0631 \u0645\u0646\u0635\u062a\u0646\u0627 \u0627\u0644\u0631\u0624\u0649 \u0648\u0627\u0644\u062d\u0644\u0648\u0644 \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c\u0647\u0627 \u0644\u062a\u0632\u062f\u0647\u0631 \u0641\u064a \u0627\u0644\u0645\u0634\u0647\u062f \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a \u0627\u0644\u064a\u0648\u0645.<\/p>\n\n<p>\u064a\u0639\u062f \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0641\u064a \u0645\u0646\u0635\u0629 \u0627\u0633\u062a\u0642\u0635\u0627\u0621 \u0622\u0631\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0645\u062d\u062f\u0648\u062f\u0629 \u0623\u0645\u0631\u064b\u0627 \u0636\u0631\u0648\u0631\u064a\u064b\u0627 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0646\u0627\u0634\u0626\u0629 \u0648\u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a. \u0627\u0646\u0636\u0645 \u0625\u0644\u0649 \u0642\u0627\u062f\u0629 \u0627\u0644\u0635\u0646\u0627\u0639\u0629 \u0627\u0644\u0630\u064a\u0646 \u064a\u0633\u062a\u062e\u062f\u0645\u0648\u0646 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062f\u0641\u0639 \u0627\u0644\u0627\u0628\u062a\u0643\u0627\u0631 \u0648\u0627\u0644\u0648\u0644\u0627\u0621 \u0648\u0627\u0644\u0646\u062c\u0627\u062d. \u0625\u0645\u0643\u0627\u0646\u0627\u062a \u0631\u062f\u0648\u062f \u0641\u0639\u0644 NPS \u0644\u0640  <\/p>\n\n<ul>\n<li>\u0632\u064a\u0627\u062f\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u062f\u0641\u0639 \u0646\u0645\u0648 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/li>\n\n\n\n<li>\u0627\u0641\u062a\u062d \u0641\u0631\u0635\u0627\u064b \u062c\u062f\u064a\u062f\u0629 \u0644\u0645\u0624\u0633\u0633\u062a\u0643.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">\u0645\u0627 \u0647\u0648 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS)\u061f<\/h2>\n\n<p>\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS) \u0647\u0648 \u0645\u0642\u064a\u0627\u0633 \u0639\u0645\u0644\u064a \u064a\u064f\u0633\u062a\u062e\u062f\u0645 \u0639\u0644\u0649 \u0646\u0637\u0627\u0642 \u0648\u0627\u0633\u0639 \u0644\u0642\u064a\u0627\u0633 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0648\u0647\u0648 \u064a\u0633\u062a\u0646\u062f \u0625\u0644\u0649 \u0633\u0624\u0627\u0644 \u0628\u0633\u064a\u0637: &#8220;\u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 \u0645\u0646\u0627\u0633\u0628 \u0645\u0646 0 \u0625\u0644\u0649 10\u060c \u0645\u0627 \u0645\u062f\u0649 \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u0627\u0642\u062a\u0631\u0627\u062d\u0643 [product\/service\/company] \u0639\u0644\u0649 \u0635\u062f\u064a\u0642 \u0623\u0648 \u0632\u0645\u064a\u0644\u061f <\/p>\n\n<p>\u0645\u0639\u0627\u062f\u0644\u0629 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u0651\u062c \u0644\u062d\u0633\u0627\u0628 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u0651\u062c \u0647\u064a<\/p>\n\n<p><strong>NPS = \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0645\u0631\u0648\u062c\u064a\u0646 &#8211; \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646<\/strong><\/p>\n\n<p>\u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u062a\u0631\u0627\u0648\u062d \u0627\u0644\u0646\u062a\u064a\u062c\u0629 \u0627\u0644\u0646\u0627\u062a\u062c\u0629 \u0645\u0646 -100 \u0625\u0644\u0649 +100\u060c \u062d\u064a\u062b \u062a\u0634\u064a\u0631 \u0627\u0644\u062f\u0631\u062c\u0627\u062a \u0627\u0644\u0623\u0639\u0644\u0649 \u0625\u0644\u0649 \u0627\u0631\u062a\u0641\u0627\u0639 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0636\u0627\u0647\u0645. \u0648\u062a\u0634\u064a\u0631 \u0627\u0644\u062f\u0631\u062c\u0627\u062a \u0627\u0644\u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0641\u064a \u0645\u0624\u0634\u0631 NPS \u0625\u0644\u0649 \u0623\u0646 \u0627\u0644\u0634\u0631\u0643\u0629 \u0644\u062f\u064a\u0647\u0627 \u0645\u0631\u0648\u062c\u064a\u0646 \u0623\u0643\u062b\u0631 \u0645\u0646 \u0627\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646 \u0648\u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u0646 \u064a\u0643\u0648\u0646 \u0644\u062f\u064a\u0647\u0627 \u0642\u0627\u0639\u062f\u0629 \u0639\u0645\u0644\u0627\u0621 \u0645\u062e\u0644\u0635\u064a\u0646 \u064a\u0633\u0627\u0647\u0645\u0648\u0646 \u0628\u0634\u0643\u0644 \u0625\u064a\u062c\u0627\u0628\u064a \u0641\u064a \u0627\u0644\u0646\u0645\u0648 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0625\u062d\u0627\u0644\u0627\u062a \u0648\u062a\u0643\u0631\u0627\u0631 \u0627\u0644\u0623\u0639\u0645\u0627\u0644. <\/p>\n\n<h2 class=\"wp-block-heading\">\u0645\u0627 \u0647\u0648 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS\u061f<\/h2>\n\n<p>\u064a\u064f\u0633\u062a\u062e\u062f\u0645 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS) \u0639\u0644\u0649 \u0646\u0637\u0627\u0642 \u0648\u0627\u0633\u0639 \u0644\u0642\u064a\u0627\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0642\u064a\u0627\u0633 \u0645\u062f\u0649 \u0631\u0636\u0627\u0647\u0645 \u0627\u0644\u0639\u0627\u0645 \u0639\u0646 \u0645\u0646\u062a\u062c \u0623\u0648 \u062e\u062f\u0645\u0629 \u0623\u0648 \u0639\u0644\u0627\u0645\u0629 \u062a\u062c\u0627\u0631\u064a\u0629. \u0648\u064a\u062a\u0643\u0648\u0646 \u0639\u0627\u062f\u0629\u064b \u0645\u0646 \u0633\u0624\u0627\u0644 \u0648\u0627\u062d\u062f \u064a\u0637\u0644\u0628 \u0645\u0646 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u062a\u0642\u064a\u064a\u0645 \u0645\u062f\u0649 \u062a\u0648\u0635\u064a\u062a\u0647\u0645 \u0628\u0645\u0646\u062a\u062c \u0627\u0644\u0634\u0631\u0643\u0629 \u0623\u0648 \u062e\u062f\u0645\u062a\u0647\u0627 \u0644\u0644\u0622\u062e\u0631\u064a\u0646 \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 NPS \u0645\u0646 0 \u0625\u0644\u0649 10. <\/p>\n\n<p>\u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u062a\u0642\u064a\u064a\u0645\u0647\u0645\u060c \u062a\u0645 \u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u064a\u0646 \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0625\u0644\u0649 \u062b\u0644\u0627\u062b \u0645\u062c\u0645\u0648\u0639\u0627\u062a:<\/p>\n\n<ol>\n<li>\u0627\u0644\u0645\u0631\u0648\u062c\u0648\u0646 (\u0627\u0644\u062f\u0631\u062c\u0629 9-10): \u0647\u0624\u0644\u0627\u0621 \u0647\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0633\u0639\u062f\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u0645\u0646 \u0627\u0644\u0645\u0631\u062c\u062d \u0623\u0646 \u064a\u0631\u0648\u062c\u0648\u0627 \u0644\u0644\u0634\u0631\u0643\u0629 \u0644\u0644\u0622\u062e\u0631\u064a\u0646 \u0648\u064a\u0633\u0627\u0647\u0645\u0648\u0627 \u0628\u0634\u0643\u0644 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\u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u062f\u0631\u062c\u0627\u062a\u0647\u0645\u060c \u0645\u0645\u0627 \u064a\u062a\u064a\u062d \u0627\u062a\u062e\u0627\u0630 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0645\u0633\u062a\u0647\u062f\u0641\u0629 \u0645\u062b\u0644 \u062a\u0634\u062c\u064a\u0639 \u0627\u0644\u062a\u0623\u064a\u064a\u062f \u0648\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0645\u062e\u0627\u0648\u0641. \u064a\u0624\u062f\u064a \u0625\u063a\u0644\u0627\u0642 \u062d\u0644\u0642\u0629 \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629 \u0639\u0644\u0649 \u0627\u0644\u0641\u0648\u0631 \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0648\u0641\u064a\u0631 \u0631\u0624\u0649 \u0644\u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0648\u0644\u0627\u0621 \u0648\u0627\u0644\u0631\u0636\u0627. <\/p>\n\n<ul>\n<li><strong>\u0627\u0644\u062a\u0642\u0633\u064a\u0645<\/strong>: \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0648\u0627\u0644\u0633\u0644\u0628\u064a\u064a\u0646 \u0648\u0627\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646.<\/li>\n\n\n\n<li><strong>\u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641\u0629<\/strong>: \u062a\u0634\u062c\u064a\u0639 \u0645\u0646\u0627\u0635\u0631\u0629 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0648\u0645\u0639\u0627\u0644\u062c\u0629 \u0645\u062e\u0627\u0648\u0641 \u0627\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646.<\/li>\n\n\n\n<li><strong>\u0625\u063a\u0644\u0627\u0642 \u062d\u0644\u0642\u0629 \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629<\/strong>: \u064a\u0636\u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0627\u0644\u0633\u0631\u064a\u0639\u0629 \u0644\u0645\u062f\u062e\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li><strong>\u062a\u0648\u0644\u064a\u062f \u0627\u0644\u0631\u0624\u0649<\/strong>: \u064a\u0648\u0641\u0631 \u0628\u064a\u0627\u0646\u0627\u062a \u0642\u064a\u0651\u0645\u0629 \u0644\u062a\u062d\u0633\u064a\u0646 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0636\u0627\u0647\u0645.<\/li>\n<\/ul>\n\n<p>\u062a\u064f\u0639\u062f \u0645\u0646\u0635\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u062d\u0644\u0627\u064b \u0634\u0627\u0645\u0644\u0627\u064b \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0644\u0642\u064a\u0627\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0642\u064a\u0627\u0633 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u0631\u0636\u0627\u060c \u0648\u0642\u064a\u0627\u062f\u0629 \u0645\u0628\u0627\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630.<\/p>\n\n<h2 class=\"wp-block-heading\">\u0623\u0646\u0648\u0627\u0639 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS)<\/h2>\n\n<p>\u062a\u0623\u062a\u064a \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS) \u0641\u064a \u0623\u0634\u0643\u0627\u0644 \u0645\u062e\u062a\u0644\u0641\u0629\u060c \u0643\u0644 \u0645\u0646\u0647\u0627 \u0645\u062e\u0635\u0635 \u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0627 \u0627\u0644\u062e\u0627\u0635\u0629. \u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0627\u0644\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS: <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/07\/types-of-net-promoter-score-nps-survey.jpg\" alt=\"&#x623;&#x646;&#x648;&#x627;&#x639;-&#x623;&#x646;&#x648;&#x627;&#x639;-&#x635;&#x627;&#x641;&#x64A;-&#x627;&#x644;&#x645;&#x64F;&#x631;&#x648;&#x650;&#x651;&#x62C;-&#x627;&#x644;&#x645;&#x633;&#x62D;-(nps)-&#x645;&#x633;&#x62D;\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">1. \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0646\u0642\u0627\u0637 \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0648\u0637\u0646\u064a\u0629 \u0644\u0644\u0645\u0639\u0627\u0645\u0644\u0627\u062a<\/h3>\n\n<p>\u062a\u0624\u062f\u064a \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0623\u0648 \u0627\u0644\u0645\u0639\u0627\u0645\u0644\u0627\u062a \u0627\u0644\u0645\u062d\u062f\u062f\u0629 \u0628\u064a\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0634\u0631\u0643\u0629 \u0625\u0644\u0649 \u0625\u062c\u0631\u0627\u0621 \u0647\u0630\u0647 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a. \u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644\u060c \u0628\u0639\u062f \u0625\u062c\u0631\u0627\u0621 \u0639\u0645\u0644\u064a\u0629 \u0634\u0631\u0627\u0621\u060c \u0623\u0648 \u0625\u0643\u0645\u0627\u0644 \u0645\u0643\u0627\u0644\u0645\u0629 \u062f\u0639\u0645\u060c \u0623\u0648 \u0632\u064a\u0627\u0631\u0629 \u0645\u062a\u062c\u0631\u060c \u0642\u062f \u064a\u062a\u0644\u0642\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u064b \u062d\u0648\u0644 \u062a\u0642\u064a\u064a\u0645\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0645\u0624\u062b\u0631\u0629 \u0639\u0644\u0649 \u0627\u0644\u0645\u0639\u0627\u0645\u0644\u0627\u062a \u0644\u0642\u064a\u0627\u0633 \u0645\u062f\u0649 \u0631\u0636\u0627\u0647\u0645 \u0639\u0646 \u0647\u0630\u0627 \u0627\u0644\u062a\u0641\u0627\u0639\u0644. <\/p>\n\n<h3 class=\"wp-block-heading\">2. \u0627\u0644\u062f\u0631\u0627\u0633\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0642\u0635\u0627\u0626\u064a\u0629 \u0644\u0644\u0639\u0644\u0627\u0642\u0627\u062a \u0645\u0639 \u0635\u0627\u0646\u0639\u064a \u0627\u0644\u0642\u0631\u0627\u0631 \u0627\u0644\u0648\u0637\u0646\u064a\u064a\u0646<\/h3>\n\n<p>\u062a\u0643\u0648\u0646 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0639\u0644\u0627\u0642\u0627\u062a \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0646\u0637\u0627\u0642 \u0623\u0648\u0633\u0639 \u0648\u062a\u0647\u062f\u0641 \u0625\u0644\u0649 \u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0631\u0636\u0627 \u0627\u0644\u0639\u0627\u0645 \u0648\u0627\u0644\u0648\u0644\u0627\u0621 \u062a\u062c\u0627\u0647 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0623\u0648 \u0627\u0644\u0645\u0624\u0633\u0633\u0629. \u062a\u0642\u064a\u0633 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-satisfaction-survey-software\/\">\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u0647\u0630\u0647 \u0639\u0627\u062f\u0629\u064b \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0645\u062f\u0649 \u0641\u062a\u0631\u0629 \u0623\u0637\u0648\u0644 \u0648\u064a\u0645\u0643\u0646 \u0625\u0631\u0633\u0627\u0644\u0647\u0627 \u0628\u0634\u0643\u0644 \u062f\u0648\u0631\u064a\u060c \u0645\u062b\u0644 \u0631\u0628\u0639 \u0633\u0646\u0648\u064a \u0623\u0648 \u0633\u0646\u0648\u064a\u060c \u0644\u062a\u062a\u0628\u0639 \u0627\u0644\u062a\u063a\u064a\u0631\u0627\u062a \u0641\u064a \u0627\u0646\u0637\u0628\u0627\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a. <\/p>\n\n<h3 class=\"wp-block-heading\">3. \u0627\u0633\u062a\u0642\u0635\u0627\u0621\u0627\u062a \u0646\u0642\u0627\u0637 \u0627\u0644\u062e\u062f\u0645\u0629 NPS<\/h3>\n\n<ul>\n<li>\u064a\u062a\u0645 \u0625\u062c\u0631\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a NPS \u0641\u064a \u0646\u0642\u0637\u0629 \u0627\u0644\u062e\u062f\u0645\u0629 \u0628\u0639\u062f \u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0628\u0627\u0634\u0631\u0629\u064b.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0642\u0637 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u0628\u064a\u0646\u0645\u0627 \u062a\u0643\u0648\u0646 \u0627\u0644\u062a\u062c\u0631\u0628\u0629 \u062c\u062f\u064a\u062f\u0629.<\/li>\n\n\n\n<li>\u064a\u0634\u064a\u0639 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0641\u064a \u0642\u0637\u0627\u0639\u0627\u062a \u0627\u0644\u0636\u064a\u0627\u0641\u0629 \u0648\u062a\u062c\u0627\u0631\u0629 \u0627\u0644\u062a\u062c\u0632\u0626\u0629 \u0648\u0627\u0644\u0631\u0639\u0627\u064a\u0629 \u0627\u0644\u0635\u062d\u064a\u0629.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">4. \u0627\u0644\u062f\u0631\u0627\u0633\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0642\u0635\u0627\u0626\u064a\u0629 \u0627\u0644\u0645\u063a\u0644\u0642\u0629 \u0627\u0644\u062d\u0644\u0642\u0629 \u0627\u0644\u0645\u063a\u0644\u0642\u0629<\/h3>\n\n<p>\u062a\u062a\u0636\u0645\u0646 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062d\u0644\u0642\u0629 \u0627\u0644\u0645\u063a\u0644\u0642\u0629 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0645\u062a\u0627\u0628\u0639\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u0642\u062f\u0645\u0648\u0627 \u0645\u0644\u0627\u062d\u0638\u0627\u062a\u0647\u0645 \u0648\u0645\u0642\u062a\u0631\u062d\u0627\u062a\u0647\u0645\u060c \u062e\u0627\u0635\u0629\u064b \u0627\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646 \u0645\u0646\u0647\u0645\u060c \u0644\u0644\u062a\u0639\u0627\u0645\u0644 \u0645\u0639 \u0645\u062e\u0627\u0648\u0641\u0647\u0645 \u0648\u062d\u0644 \u0623\u064a \u0645\u0634\u0627\u0643\u0644 \u0642\u062f \u062a\u0643\u0648\u0646 \u0648\u0627\u062c\u0647\u062a\u0647\u0645. \u064a\u064f\u0638\u0647\u0631 \u0647\u0630\u0627 \u0627\u0644\u0646\u0647\u062c \u0627\u0644\u0627\u0633\u062a\u0628\u0627\u0642\u064a \u062a\u0641\u0627\u0646\u064a\u064b\u0627 \u0641\u064a \u0625\u0631\u0636\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0633\u0627\u0639\u062f \u0641\u064a \u0645\u0646\u0639 \u062d\u062f\u0648\u062b \u0623\u064a \u062a\u0631\u0627\u062c\u0639 \u0641\u064a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n<h3 class=\"wp-block-heading\">5. \u0627\u0644\u062f\u0631\u0627\u0633\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0642\u0635\u0627\u0626\u064a\u0629 \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a\u0629 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0627\u0644\u0639\u0627\u0645 \u0627\u0644\u0648\u0637\u0646\u064a<\/h3>\n\n<ul>\n<li>\u062a\u0642\u0627\u0631\u0646 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a\u0629 \u0646\u0642\u0627\u0637 NPS \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0634\u0631\u0643\u0629 \u0645\u0627 \u0628\u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u0635\u0646\u0627\u0639\u0629 \u0623\u0648 \u0646\u062a\u0627\u0626\u062c \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646.<\/li>\n\n\n\n<li>\u062a\u0648\u0641\u064a\u0631 \u0627\u0644\u0633\u064a\u0627\u0642 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0625\u0638\u0647\u0627\u0631 \u0643\u064a\u0641\u064a\u0629 \u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u0634\u0631\u0643\u0629 \u0641\u064a \u0645\u0642\u0627\u0628\u0644 \u0646\u0638\u0631\u0627\u0626\u0647\u0627.<\/li>\n\n\n\n<li>\u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0641\u064a \u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0644\u0644\u062d\u0641\u0627\u0638 \u0639\u0644\u0649 \u0642\u062f\u0631\u062a\u0647\u0627 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a\u0629.<\/li>\n<\/ul>\n\n<p>\u064a\u062e\u062f\u0645 \u0643\u0644 \u0646\u0648\u0639 \u0645\u0646 \u0623\u0646\u0648\u0627\u0639 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a 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\u0623\u0646\u0648\u0627\u0639 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0647\u0630\u0647 \u0644\u0642\u064a\u0627\u0633 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0633\u064a\u0646\u0647\u0627 \u0628\u0634\u0643\u0644 \u0641\u0639\u0627\u0644. <\/p>\n\n<h2 class=\"wp-block-heading\">9 \u0646\u0635\u0627\u0626\u062d \u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0646\u0635\u0627\u062a \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS<\/h2>\n\n<p>\u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0627\u0644\u0641\u0639\u0627\u0644\u0629 \u0645\u0646 \u0645\u0646\u0635\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a NPS\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u062d\u062f\u064a\u062f \u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u0642\u062f\u0645 \u0648\u0625\u062d\u062f\u0627\u062b \u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0630\u0627\u062a \u0645\u063a\u0632\u0649 \u062a\u0639\u0632\u0632 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645. \u0641\u064a\u0645\u0627 \u064a\u0644\u064a \u0628\u0639\u0636 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u062a\u064a \u062a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062a\u062d\u0642\u064a\u0642 \u0623\u0642\u0635\u0649 \u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0645\u0643\u0646\u0629 \u0645\u0646 \u062c\u0647\u0648\u062f \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS: <\/p>\n\n<h3 class=\"wp-block-heading\">1. \u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a<\/h3>\n\n<p>\u064a\u0645\u0643\u0646 \u062a\u062e\u0635\u064a\u0635 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635 \u0644\u0634\u0631\u0627\u0626\u062d \u0623\u0648 \u0646\u0642\u0627\u0637 \u0627\u062a\u0635\u0627\u0644 \u0645\u062d\u062f\u062f\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u0633\u062a\u0647\u062f\u0641\u0629. \u064a\u0632\u064a\u062f \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0645\u0646 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0648\u064a\u0648\u0641\u0631 \u0631\u0624\u0649 \u0623\u0643\u062b\u0631 \u0645\u0644\u0627\u0621\u0645\u0629 \u0644\u0644\u062a\u062d\u0633\u064a\u0646. <\/p>\n\n<h3 class=\"wp-block-heading\">2. \u0627\u0644\u062a\u0648\u0642\u064a\u062a \u0647\u0648 \u0627\u0644\u0645\u0641\u062a\u0627\u062d<\/h3>\n\n<p>\u0623\u0631\u0633\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a 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\u0645\u0644\u0627\u062d\u0638\u0627\u062a\u060c \u0648\u062e\u0627\u0635\u0629 \u0627\u0644\u0645\u0646\u062a\u0642\u062f\u064a\u0646\u060c \u0644\u0645\u0639\u0627\u0644\u062c\u0629 \u0645\u062e\u0627\u0648\u0641\u0647\u0645 \u0648\u0625\u0638\u0647\u0627\u0631 \u0627\u0644\u0627\u0644\u062a\u0632\u0627\u0645 \u0628\u062d\u0644 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a.<\/p>\n\n<p>\u0642\u0645 \u0628\u062a\u062d\u0644\u064a\u0644 \u0646\u062a\u0627\u0626\u062c \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0628\u0627\u0646\u062a\u0638\u0627\u0645 \u0644\u062a\u062d\u062f\u064a\u062f \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0639\u0631\u0636\u064a\u0646 \u0644\u0644\u062e\u0637\u0631 \u0648\u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0648\u0627\u0644\u0623\u0646\u0645\u0627\u0637.<\/p>\n\n<ul>\n<li>\u062a\u062d\u062f\u064a\u062f \u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646.<\/li>\n\n\n\n<li>\u0627\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0644\u062a\u0646\u0641\u064a\u0630 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a.<\/li>\n\n\n\n<li>\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">5. \u0627\u0644\u0645\u0642\u0627\u0631\u0646\u0629 \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a\u0629 \u0645\u0639 \u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646<\/h3>\n\n<p>\u0642\u0627\u0631\u0646 \u0628\u064a\u0646 \u0646\u062a\u0627\u0626\u062c\u0643 \u0641\u064a \u0646\u0642\u0627\u0637 NPS \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0643 \u0645\u0639 \u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u0635\u0646\u0627\u0639\u0629 \u0623\u0648 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\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629 \u0628\u0633\u0644\u0627\u0633\u0629.<\/p>\n\n<h3 class=\"wp-block-heading\">7. \u062a\u062f\u0631\u064a\u0628 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646<\/h3>\n\n<p>\u062a\u062b\u0642\u064a\u0641 \u0645\u0648\u0638\u0641\u064a \u0627\u0644\u062e\u0637\u0648\u0637 \u0627\u0644\u0623\u0645\u0627\u0645\u064a\u0629 \u062d\u0648\u0644 \u0623\u0647\u0645\u064a\u0629 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0648\u0643\u064a\u0641\u064a\u0629 \u062a\u0641\u0633\u064a\u0631 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0644\u0647\u0627 \u0628\u0641\u0639\u0627\u0644\u064a\u0629. \u0642\u0645 \u0628\u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0645\u0648\u0638\u0641\u064a\u0646 \u0645\u0646 \u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0648\u0627\u0644\u0645\u0642\u062a\u0631\u062d\u0627\u062a \u0645\u0646 \u0623\u062c\u0644 \u0625\u062f\u062e\u0627\u0644 \u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0641\u064a \u0645\u062c\u0627\u0644\u0627\u062a \u0645\u0633\u0624\u0648\u0644\u064a\u0627\u062a\u0647\u0645. <\/p>\n\n<h3 class=\"wp-block-heading\">8. \u0631\u0635\u062f \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0645\u0639 \u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a<\/h3>\n\n<p>\u0639\u0644\u064a\u0643 \u0627\u0644\u0645\u0631\u0627\u0642\u0628\u0629 \u0648\u0627\u0644\u062a\u062a\u0628\u0639:<\/p>\n\n<ul>\n<li>\u062a\u062a\u0628\u0639 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0641\u064a \u062f\u0631\u062c\u0627\u062a NPS \u0628\u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a.<\/li>\n\n\n\n<li>\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629 \u0644\u062a\u0642\u064a\u064a\u0645 \u0623\u062b\u0631 \u0627\u0644\u0645\u0628\u0627\u062f\u0631\u0629.<\/li>\n\n\n\n<li>\u0642\u064a\u0627\u0633 \u0627\u0644\u062a\u0642\u062f\u0645 \u0627\u0644\u0645\u062d\u0631\u0632 \u0646\u062d\u0648 \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0641\u064a \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">9. \u0627\u0644\u062a\u0645\u0627\u0633 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0628\u0627\u0633\u062a\u0645\u0631\u0627\u0631<\/h3>\n\n<p>\u0642\u0645 \u0628\u062a\u0646\u0641\u064a\u0630 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a NPS \u0643\u062d\u0644\u0642\u0629 \u062a\u063a\u0630\u064a\u0629 \u0631\u0627\u062c\u0639\u0629 \u0645\u0633\u062a\u0645\u0631\u0629 \u0628\u062f\u0644\u0627\u064b \u0645\u0646 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0644\u0645\u0631\u0629 \u0648\u0627\u062d\u062f\u0629. \u0627\u0644\u062a\u0645\u0627\u0633 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0628\u0627\u0646\u062a\u0638\u0627\u0645 \u0644\u0644\u0628\u0642\u0627\u0621 \u0639\u0644\u0649 \u062f\u0631\u0627\u064a\u0629 \u0628\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0645 \u0627\u0644\u0645\u062a\u0637\u0648\u0631\u0629. <\/p>\n\n<p>\u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u062a\u0628\u0627\u0639 \u0647\u0630\u0647 \u0627\u0644\u0646\u0635\u0627\u0626\u062d\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0645\u0646\u0635\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0627\u0644\u0648\u0637\u0646\u064a\u0629 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0628\u0641\u0639\u0627\u0644\u064a\u0629 \u0644\u062c\u0645\u0639 \u0631\u0624\u0649 \u0642\u064a\u0651\u0645\u0629 \u0648\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0626\u0647\u0645 \u0648\u062a\u0623\u064a\u064a\u062f\u0647\u0645 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644.<\/p>\n\n<h2 class=\"wp-block-heading\">11 \u0645\u0646 \u0623\u0641\u0636\u0644 \u0645\u0646\u0635\u0627\u062a \u0648\u0623\u062f\u0648\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639 NPS<\/h2>\n\n<p>\u0625\u0646 \u0627\u0645\u062a\u0644\u0627\u0643 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u064f\u062d\u062f\u062b \u0641\u0631\u0642\u064b\u0627 \u0643\u0628\u064a\u0631\u064b\u0627 \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0646\u0642\u062f\u0645 \u0647\u0646\u0627 \u0642\u0627\u0626\u0645\u0629 \u0645\u0646\u062a\u0642\u0627\u0629 \u0645\u0646 \u0623\u0641\u0636\u0644 11 \u0645\u0646\u0635\u0629 \u0648\u0623\u062f\u0648\u0627\u062a \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0622\u0631\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646 \u0627\u0644\u062a\u064a \u062a\u0645\u0643\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u0639 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0648\u062a\u0648\u062c\u064a\u0647 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n<h3 class=\"wp-block-heading\">1. QuestionPro<\/h3>\n\n<p><a href=\"https:\/\/questionpro.com\/\">QuestionPro<\/a> \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u0646\u0635\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0627\u062a \u062a\u0642\u062f\u0645 \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u064a\u0632\u0627\u062a\u060c \u0628\u0645\u0627 \u0641\u064a \u0630\u0644\u0643 \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a <a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">NPS<\/a> \u0648\u062a\u0648\u0632\u064a\u0639\u0647\u0627 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627. \u0648\u0628\u0641\u0636\u0644 \u0648\u0627\u062c\u0647\u062a\u0647 \u0633\u0647\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0648\u0642\u0648\u0627\u0644\u0628\u0647\u0627 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635\u060c \u062a\u0633\u0647\u0651\u0644 QuestionPro \u0639\u0644\u0649 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u062c\u0645\u0639 \u0622\u0631\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0641\u0633\u064a\u0631\u0647\u0627 \u0628\u0641\u0639\u0627\u0644\u064a\u0629. <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/QuestionPro.jpg\" alt=\"&#x633;&#x624;&#x627;&#x644;-&#x628;&#x631;&#x648;-&#x625;&#x646;-&#x625;&#x633;-&#x628;&#x64A;-&#x625;&#x633;-&#x633;&#x64A;-&#x625;&#x633;-&#x62A;&#x635;&#x648;&#x64A;&#x631;-&#x645;&#x646;&#x635;&#x629;\"\/><\/figure>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0642\u0648\u0627\u0644\u0628 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635.<\/li>\n\n\n\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u062a\u0648\u0632\u064a\u0639 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a (\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u060c \u0627\u0644\u0648\u064a\u0628\u060c \u0627\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644\u060c \u0625\u0644\u062e).<\/li>\n\n\n\n<li>\u062d\u0633\u0627\u0628 \u0646\u0642\u0627\u0637 NPS \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a.<\/li>\n\n\n\n<li>\u062a\u0642\u0627\u0631\u064a\u0631 \u0648\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0645\u062a\u0642\u062f\u0645\u0629.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0627\u0633\u062a\u0646\u0627\u062f\u0627\u064b \u0625\u0644\u0649 \u0645\u0644\u0627\u062d\u0638\u0627\u062a NPS.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u062a\u0642\u064a\u064a\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u062a\u062a\u0637\u0644\u0628 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0627\u0644\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u062c\u0647\u062f \u0648\u0627\u0644\u0645\u0648\u0627\u0631\u062f \u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647\u0627 \u0628\u0641\u0639\u0627\u0644\u064a\u0629.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631:<\/strong> \u062a\u0628\u062f\u0623 \u0623\u0643\u062b\u0631 \u0627\u0644\u0628\u0627\u0642\u0627\u062a \u0634\u064a\u0648\u0639\u064b\u0627 \u0645\u0646 99 \u062f\u0648\u0644\u0627\u0631\u064b\u0627 \u0634\u0647\u0631\u064a\u064b\u0627\u060c \u0648\u062a\u0628\u062f\u0623 \u0628\u0627\u0642\u0627\u062a \u0625\u0636\u0627\u0641\u0629 \u0627\u0644\u0641\u0631\u064a\u0642 \u0645\u0646 83 \u062f\u0648\u0644\u0627\u0631\u064b\u0627. \u062a\u062a\u0648\u0641\u0631 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u062a\u0633\u0639\u064a\u0631 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0623\u062d\u062c\u0627\u0645\u060c \u0648\u062a\u062a\u0648\u0641\u0631 \u062e\u064a\u0627\u0631\u0627\u062a \u062a\u0633\u0639\u064a\u0631 \u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u062e\u0627\u0635\u0629. <\/p>\n\n<h3 class=\"wp-block-heading\">2. \u0643\u0648\u0627\u0644\u062a\u0631\u064a\u0643\u0633<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/qualtrics-alternative\/\">Qualtrics<\/a> \u0647\u064a \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u0646\u0635\u0629 \u0634\u0627\u0645\u0644\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u062c\u0631\u0628\u0629 \u062a\u062a\u0636\u0645\u0646 \u0648\u0638\u064a\u0641\u0629 \u0642\u0648\u064a\u0629 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 NPS. \u0648\u0628\u0641\u0636\u0644 \u0645\u064a\u0632\u0627\u062a \u0627\u0644\u062a\u062c\u0632\u0626\u0629 \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0648\u0627\u0644\u0646\u0645\u0630\u062c\u0629 \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629\u060c \u062a\u0645\u0643\u0651\u0646 Qualtrics \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0627\u0644\u0643\u0634\u0641 \u0639\u0646 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0648\u0625\u062c\u0631\u0627\u0621 \u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0630\u0627\u062a \u0645\u063a\u0632\u0649 \u0639\u0628\u0631 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644. <\/p>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0642\u062f\u0631\u0627\u062a \u062a\u0635\u0645\u064a\u0645 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629.<\/li>\n\n\n\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u062a\u0648\u0632\u064a\u0639 \u0627\u0644\u0645\u0633\u062d \u0627\u0644\u0642\u0648\u064a\u0629.<\/li>\n\n\n\n<li>\u0623\u062f\u0648\u0627\u062a \u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0642\u0648\u064a\u0629 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0639\u0645\u064a\u0642\u0629.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629 \u0644\u0644\u062a\u0646\u0628\u0624 \u0628\u0627\u062a\u062c\u0627\u0647\u0627\u062a NPS.<\/li>\n\n\n\n<li>\u0644\u0648\u062d\u0627\u062a \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635 \u0648\u062a\u0642\u0627\u0631\u064a\u0631 \u062b\u0627\u0642\u0628\u0629.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0644\u0645\u0632\u0627\u0645\u0646\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u0634\u063a\u064a\u0644\u064a\u0629.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u0642\u062f \u062a\u0643\u0648\u0646 \u0627\u0644\u0648\u0627\u062c\u0647\u0629 \u0627\u0644\u0645\u0639\u0642\u062f\u0629 \u0645\u0631\u0628\u0643\u0629 \u0644\u0628\u0639\u0636 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646.<\/li>\n\n\n\n<li>\u0623\u0633\u0639\u0627\u0631 \u0623\u0639\u0644\u0649 \u0645\u0642\u0627\u0631\u0646\u0629 \u0628\u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649.<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u062a\u0637\u0644\u0628 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u062e\u0628\u0631\u0629 \u0641\u0646\u064a\u0629.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631: <\/strong>\u064a\u0648\u0641\u0631 \u0623\u0633\u0639\u0627\u0631\u064b\u0627 \u0645\u062e\u0635\u0635\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0648\u062d\u062c\u0645\u0647\u0627.<\/p>\n\n<h3 class=\"wp-block-heading\">3. SurveyMonkey<\/h3>\n\n<p>\u064a\u064f\u0639\u062f <a href=\"https:\/\/www.questionpro.com\/surveymonkey-alternative\/\">SurveyMonkey<\/a> \u0645\u0646 \u0628\u064a\u0646 \u0623\u0643\u062b\u0631 \u0645\u0646\u0635\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0634\u064a\u0648\u0639\u064b\u0627 \u0641\u064a \u062c\u0645\u064a\u0639 \u0623\u0646\u062d\u0627\u0621 \u0627\u0644\u0639\u0627\u0644\u0645\u060c \u062d\u064a\u062b \u064a\u0648\u0641\u0631 \u0625\u0645\u0643\u0627\u0646\u0627\u062a \u0642\u0648\u064a\u0629 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0622\u0631\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646. \u062a\u062c\u0639\u0644\u0647\u0627 \u0648\u0627\u062c\u0647\u062a\u0647\u0627 \u0627\u0644\u0628\u062f\u064a\u0647\u064a\u0629 \u0648\u062a\u062d\u0644\u064a\u0644\u0627\u062a\u0647\u0627 \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0648\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647\u0627 \u062e\u064a\u0627\u0631\u064b\u0627 \u0645\u0641\u0636\u0644\u0627\u064b \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0623\u062d\u062c\u0627\u0645 \u0627\u0644\u062a\u064a \u062a\u062a\u0637\u0644\u0639 \u0625\u0644\u0649 \u0642\u064a\u0627\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647 \u0648\u062a\u062d\u0633\u064a\u0646\u0647. <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/SurveyMonkey.jpg\" alt=\"&#x645;&#x646;&#x635;&#x629; surveymonkey-nps-survey-platform\"\/><\/figure>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0623\u062f\u0627\u0629 \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0633\u0647\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645.<\/li>\n\n\n\n<li>\u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u062a\u0646\u0648\u0639\u0629 \u0645\u0646 \u0637\u0631\u0642 \u062a\u0648\u0632\u064a\u0639 \u0627\u0644\u0645\u0633\u062d.<\/li>\n\n\n\n<li>\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u062d\u0642\u064a\u0642\u064a <a href=\"https:\/\/www.questionpro.com\/what-is-analysis-data-visualization.html\">\u0648\u062a\u0635\u0648\u0631 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a<\/a>.<\/li>\n\n\n\n<li>\u0644\u0648\u062d\u0627\u062a \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635 \u0644\u062a\u062a\u0628\u0639 \u0627\u062a\u062c\u0627\u0647\u0627\u062a NPS.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0634\u0627\u0626\u0639\u0629.<\/li>\n\n\n\n<li>\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0644\u0644\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0642\u0627\u0626\u0645 \u0639\u0644\u0649 \u0627\u0644\u0641\u0631\u064a\u0642.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u0642\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0645\u0642\u0627\u0631\u0646\u0629 \u0628\u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649.<\/li>\n\n\n\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u062a\u0643\u0627\u0645\u0644 \u0645\u062d\u062f\u0648\u062f\u0629 \u0645\u0639 \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0637\u0631\u0641 \u0627\u0644\u062b\u0627\u0644\u062b.<\/li>\n\n\n\n<li>\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u062a\u0633\u0639\u064a\u0631 \u0627\u0644\u0623\u0639\u0644\u0649 \u0645\u0637\u0644\u0648\u0628\u0629 \u0644\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631: <\/strong>\u064a\u0648\u0641\u0631 SurveyMonkey \u062e\u0637\u0637 \u062a\u0633\u0639\u064a\u0631 \u0645\u062a\u0646\u0648\u0639\u0629 \u062a\u0628\u062f\u0623 \u0645\u0646 \u062d\u0648\u0627\u0644\u064a 25 \u062f\u0648\u0644\u0627\u0631\u064b\u0627 \u0634\u0647\u0631\u064a\u064b\u0627 \u0644\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629\u060c \u0645\u0639 \u062e\u0637\u0637 \u0623\u0639\u0644\u0649 \u0645\u0633\u062a\u0648\u0649 \u062a\u0642\u062f\u0645 \u062e\u064a\u0627\u0631\u0627\u062a \u062a\u062e\u0635\u064a\u0635 \u0648\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0623\u0643\u062b\u0631 \u062a\u0642\u062f\u0645\u064b\u0627 \u0644\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a.<\/p>\n\n<h3 class=\"wp-block-heading\">4. \u0648\u0648\u062a\u0631\u064a\u0643<\/h3>\n\n<p>Wootric \u0645\u062a\u062e\u0635\u0635 \u0641\u064a \u0642\u064a\u0627\u0633 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 \u0648\u064a\u0642\u062f\u0645 \u0645\u064a\u0632\u0627\u062a \u0645\u062a\u062e\u0635\u0635\u0629 \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u064a\u0627\u0633. \u0645\u0646 \u062a\u0635\u0645\u064a\u0645 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635 \u0625\u0644\u0649 \u062a\u062a\u0628\u0639 \u0631\u062f\u0648\u062f \u0627\u0644\u0641\u0639\u0644 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a\u060c \u064a\u0633\u0627\u0639\u062f Wootric \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u062a\u0642\u0627\u0637 \u0648\u062a\u062d\u0644\u064a\u0644 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u064a\u0647\u0627 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0645\u0646\u0627\u0633\u0628. <\/p>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0645\u0646\u0635\u0629 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0631\u0623\u064a NPS \u0627\u0644\u0645\u062f\u0639\u0648\u0645\u0629 \u0628\u0627\u0644\u0630\u0643\u0627\u0621 \u0627\u0644\u0627\u0635\u0637\u0646\u0627\u0639\u064a \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0630\u0643\u064a\u0629.<\/li>\n\n\n\n<li>\u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0622\u0644\u064a\u0627\u064b \u0639\u0628\u0631 \u0646\u0642\u0627\u0637 \u0627\u062a\u0635\u0627\u0644 \u0645\u062a\u0639\u062f\u062f\u0629.<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0646\u0635 <a href=\"https:\/\/www.questionpro.com\/features\/sentiment-analysis.html\">\u0644\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631<\/a>.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0645\u0643\u062a\u0628 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629.<\/li>\n\n\n\n<li>\u0633\u0645\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0631\u0623\u064a \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635 \u0648\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/li>\n\n\n\n<li>\u062a\u0642\u0627\u0631\u064a\u0631 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0645\u0639 \u0625\u0645\u0643\u0627\u0646\u064a\u0627\u062a \u0627\u0644\u062a\u0646\u0642\u064a\u0628 \u0639\u0646 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629.<\/li>\n\n\n\n<li>\u0642\u0627\u0628\u0644\u064a\u0629 \u062a\u0648\u0633\u0639 \u0645\u062d\u062f\u0648\u062f\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u0643\u0628\u064a\u0631\u0629.<\/li>\n\n\n\n<li>\u062a\u062a\u0648\u0641\u0631 \u0645\u064a\u0632\u0627\u062a \u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0641\u0642\u0637 \u0641\u064a \u0627\u0644\u0628\u0627\u0642\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0623\u0639\u0644\u0649.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631: <\/strong>\u064a\u0648\u0641\u0631 \u0623\u0633\u0639\u0627\u0631\u064b\u0627 \u0645\u062e\u0635\u0635\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0639\u062f\u062f \u0627\u0644\u0631\u062f\u0648\u062f \u0639\u0644\u0649 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0648\u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629. \u064a\u062a\u0646\u0627\u0633\u0628 \u0627\u0644\u0633\u0639\u0631 \u0639\u0627\u062f\u0629\u064b \u0645\u0639 \u062d\u062c\u0645 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u062c\u0645\u0639\u0647\u0627 \u0648\u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0625\u0636\u0627\u0641\u064a\u0629 \u0645\u062b\u0644 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644. <\/p>\n\n<h3 class=\"wp-block-heading\">5. SurveySparrow<\/h3>\n\n<p>\u064a\u062a\u0645\u064a\u0632 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a3%d9%81%d8%b6%d9%84-5-%d8%a8%d8%af%d8%a7%d8%a6%d9%84-%d9%84%d8%a7%d8%b3%d8%aa%d8%b7%d9%84%d8%a7%d8%b9%d8%a7%d8%aa-%d8%a7%d9%84%d8%b1%d8%a3%d9%8a\/\">SurveySparrow<\/a> \u0628\u0646\u0647\u062c \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u062a\u062d\u0627\u062f\u062b\u064a \u0627\u0644\u0630\u064a \u064a\u062a\u0628\u0639\u0647\u060c \u0648\u0627\u0644\u0630\u064a \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0623\u0639\u0644\u0649 \u0644\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0648\u0631\u0624\u0649 \u0623\u0643\u062b\u0631 \u062b\u0631\u0627\u0621\u064b. \u0648\u0628\u0641\u0636\u0644 \u0625\u0645\u0643\u0627\u0646\u0627\u062a \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0628\u0633\u0647\u0648\u0644\u0629 \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0631\u0623\u064a \u062c\u0630\u0627\u0628\u0629 \u0648\u0623\u062a\u0645\u062a\u0629 \u0639\u0645\u0644\u064a\u0627\u062a \u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629 \u0648\u062a\u062a\u0628\u0639 \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a. <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/SurveySparrow.jpg\" alt=\"&#x627;&#x633;&#x62A;&#x637;&#x644;&#x627;&#x639;&#x627;&#x62A; &#x627;&#x644;&#x631;&#x623;&#x64A;-&#x646;-&#x633;-&#x628;-&#x633;-&#x633;-&#x633;-&#x62A;&#x635;&#x631;&#x64A;&#x62D;&#x627;&#x62A;-&#x645;&#x646;&#x635;&#x629;\"\/><\/figure>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u062a\u0635\u0645\u064a\u0645 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0627\u0644\u062a\u062d\u0627\u062f\u062b\u064a.<\/li>\n\n\n\n<li>\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0645\u062a\u0648\u0627\u0641\u0642\u0629 \u0645\u0639 \u0627\u0644\u0647\u0627\u062a\u0641 \u0627\u0644\u0645\u062d\u0645\u0648\u0644 \u0644\u062a\u062c\u0631\u0628\u0629 \u0623\u0641\u0636\u0644 \u0644\u0644\u0645\u062c\u064a\u0628\u064a\u0646.<\/li>\n\n\n\n<li>\u062c\u0645\u0639 \u0648\u062a\u062d\u0644\u064a\u0644 \u0631\u062f\u0648\u062f \u0627\u0644\u0641\u0639\u0644 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u062d\u0642\u064a\u0642\u064a.<\/li>\n\n\n\n<li>\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u062f\u0631\u062c\u0627\u062a NPS.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0637\u0631\u0641 \u0627\u0644\u062b\u0627\u0644\u062b \u0644\u0633\u064a\u0631 \u0639\u0645\u0644 \u0633\u0644\u0633.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u062a\u062a\u0648\u0641\u0631 \u0623\u0646\u0648\u0627\u0639 \u0645\u062d\u062f\u0648\u062f\u0629 \u0645\u0646 \u0627\u0644\u0623\u0633\u0626\u0644\u0629\u060c \u0645\u0645\u0627 \u064a\u062d\u062f \u0645\u0646 \u0645\u0631\u0648\u0646\u0629 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646.<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u0643\u0648\u0646 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649 \u0645\u062d\u062f\u0648\u062f\u0629.<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u062d\u062a\u0627\u062c \u0645\u064a\u0632\u0627\u062a \u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0625\u0644\u0649 \u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0639\u0645\u0642 \u0645\u0642\u0627\u0631\u0646\u0629 \u0628\u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u062a\u0628\u062f\u0623 \u0627\u0644\u0628\u0627\u0642\u0627\u062a \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0645\u0646 39 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b \u064859 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0644\u0644\u0645\u0628\u062a\u062f\u0626\u064a\u0646. \u0647\u0646\u0627\u0643 \u0623\u064a\u0636\u0627\u064b \u062e\u0637\u0637 \u0623\u062e\u0631\u0649 \u0645\u062a\u0646\u0648\u0639\u0629 \u0644\u0644\u0641\u0631\u0642 \u0648\u0627\u0644\u0634\u0631\u0643\u0627\u062a. <\/p>\n\n<h3 class=\"wp-block-heading\">6. \u0627\u0633\u0623\u0644\u0646\u064a\u0633\u0644\u064a<\/h3>\n\n<p>\u062a\u0631\u0643\u0651\u0632 AskNicely \u0639\u0644\u0649 \u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0648\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062a\u0648\u0641\u0631 \u0645\u0646\u0635\u062a\u0647\u0627 \u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u062d\u0642\u064a\u0642\u064a\u060c \u0648\u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0622\u0644\u064a\u060c \u0648\u062a\u062a\u0628\u0639 \u0627\u0644\u0623\u062f\u0627\u0621 \u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062a\u0639\u0632\u064a\u0632 \u0639\u0644\u0627\u0642\u0627\u062a \u0642\u0648\u064a\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a NPS \u0627\u0644\u0645\u0635\u0645\u0645\u0629 \u0644\u062a\u062d\u0642\u064a\u0642 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0633\u062a\u062c\u0627\u0628\u0629 \u0639\u0627\u0644\u064a\u0629.<\/li>\n\n\n\n<li>\u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0648\u0627\u0644\u062a\u0630\u0643\u064a\u0631 \u0628\u0647\u0627 \u0622\u0644\u064a\u0627\u064b.<\/li>\n\n\n\n<li>\u062a\u062a\u0628\u0639 NPS \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u062d\u0642\u064a\u0642\u064a \u0648\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0645\u0646\u0635\u0627\u062a \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li>\u0646\u0638\u0627\u0645 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629 \u0645\u063a\u0644\u0642 \u0627\u0644\u062d\u0644\u0642\u0629.<\/li>\n\n\n\n<li>\u062a\u062e\u0637\u064a\u0637 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0623\u0639\u0645\u0642.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u0623\u0633\u0639\u0627\u0631 \u0623\u0639\u0644\u0649 \u0645\u0642\u0627\u0631\u0646\u0629 \u0628\u0628\u0639\u0636 \u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649.<\/li>\n\n\n\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u062a\u0643\u0627\u0645\u0644 \u0645\u062d\u062f\u0648\u062f\u0629 \u0645\u0639 CRM \u0648\u0623\u062f\u0648\u0627\u062a \u0623\u062e\u0631\u0649.<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u0643\u0648\u0646 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0644\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0645\u0642\u064a\u062f\u0629.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0645\u062a\u0627\u062d\u0629 \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628.<\/p>\n\n<h3 class=\"wp-block-heading\">7. \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0632\u0648\u0646\u0643\u0627<\/h3>\n\n<p>Zonka Feedback \u0647\u064a \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u0646\u0635\u0629 \u0634\u0627\u0645\u0644\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u062a\u062a\u0636\u0645\u0646 \u0625\u0645\u0643\u0627\u0646\u0627\u062a \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS. \u0645\u0639 \u0645\u064a\u0632\u0627\u062a \u0645\u062b\u0644 \u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a\u060c \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631\u060c \u0648\u0644\u0648\u062d\u0627\u062a \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631\u060c \u062a\u0645\u0643\u0651\u0646 Zonka Feedback \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u0639 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0648\u062f\u0641\u0639 \u0639\u062c\u0644\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631. <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Zonka-Feedback.jpg\" alt=\"&#x645;&#x646;&#x635;&#x629; zonka-feedback-nps-survey-platform\"\/><\/figure>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0642\u0648\u0627\u0644\u0628 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635.<\/li>\n\n\n\n<li>\u062c\u0645\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a (\u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0646\u0635\u064a\u0629 \u0627\u0644\u0642\u0635\u064a\u0631\u0629\u060c \u0648\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u060c \u0648\u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u0627\u0644\u0644\u0648\u062d\u064a\u0629\u060c \u0648\u063a\u064a\u0631\u0647\u0627).<\/li>\n\n\n\n<li>\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u0645\u0639 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0623\u062f\u0648\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u062a\u0633\u0648\u064a\u0642 \u0627\u0644\u0634\u0627\u0626\u0639\u0629.<\/li>\n\n\n\n<li>\u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u0622\u0644\u064a \u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629.<\/li>\n\n\n\n<li>\u0625\u0645\u0643\u0627\u0646\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u062f\u0648\u0646 \u0627\u062a\u0635\u0627\u0644 \u0628\u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0644\u062c\u0645\u0639 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0623\u062b\u0646\u0627\u0621 \u0627\u0644\u062a\u0646\u0642\u0644.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u0645\u062d\u062f\u0648\u062f\u0629 \u0644\u0642\u0646\u0648\u0627\u062a \u062a\u0648\u0632\u064a\u0639 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639.<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u062a\u0637\u0644\u0628 \u0645\u064a\u0632\u0627\u062a \u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0625\u0639\u062f\u0627\u062f\u0627\u064b \u0625\u0636\u0627\u0641\u064a\u0627\u064b.<\/li>\n\n\n\n<li>\u0642\u062f \u064a\u062c\u062f \u0628\u0639\u0636 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0623\u0646 \u0627\u0644\u0648\u0627\u062c\u0647\u0629 \u0623\u0642\u0644 \u0633\u0647\u0648\u0644\u0629 \u0645\u0642\u0627\u0631\u0646\u0629 \u0628\u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u062a\u0628\u062f\u0623 \u0628\u0627\u0642\u0629 STARTERTER \u0645\u0646 49 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b\u060c \u0648\u062a\u0628\u062f\u0623 \u0628\u0627\u0642\u0629 PROFESSIONAL \u0645\u0646 99 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b\u060c \u0648\u062a\u0628\u062f\u0623 \u0628\u0627\u0642\u0629 GROWTH \u0645\u0646 199 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b.<\/p>\n\n<h3 class=\"wp-block-heading\">8. \u0645\u0633\u0631\u0648\u0631<\/h3>\n\n<p>\u062a\u062a\u062e\u0635\u0635 Delighted \u0641\u064a \u0642\u064a\u0627\u0633 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062d\u064a\u062b \u062a\u0642\u062f\u0645 \u062d\u0644\u0648\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0631\u0623\u064a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u063a\u064a\u0631 \u0627\u0644\u0645\u0633\u062a\u062c\u064a\u0628\u064a\u0646 \u0644\u0627\u0644\u062a\u0642\u0627\u0637 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0627\u0644\u0645\u0647\u0645\u0629. \u0648\u062a\u062a\u0636\u0645\u0646 \u0645\u0646\u0635\u062a\u0647\u0627 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635\u060c \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631\u060c \u0648\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0634\u0627\u0626\u0639\u0629. <\/p>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0627\u0644\u0645\u0628\u0633\u0637.<\/li>\n\n\n\n<li>\u062a\u0643\u0627\u0645\u0644 \u0633\u0644\u0633 \u0645\u0639 \u062a\u0637\u0628\u064a\u0642\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644 (Slack\u060c Salesforce\u060c \u0625\u0644\u062e).<\/li>\n\n\n\n<li>\u0645\u0631\u0627\u0642\u0628\u0629 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0648\u0627\u0644\u062a\u0646\u0628\u064a\u0647\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a.<\/li>\n\n\n\n<li>\u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629 \u0627\u0644\u0622\u0644\u064a\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u062f\u0631\u062c\u0627\u062a NPS.<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a \u0648\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631.<\/li>\n\n\n\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629 \u0644\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629.<\/li>\n\n\n\n<li>\u0642\u0627\u0628\u0644\u064a\u0629 \u062a\u0648\u0633\u0639 \u0645\u062d\u062f\u0648\u062f\u0629 \u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0646\u0634\u0631 \u0627\u0644\u0645\u0633\u062d \u0639\u0644\u0649 \u0646\u0637\u0627\u0642 \u0648\u0627\u0633\u0639.<\/li>\n\n\n\n<li>\u062a\u062a\u0648\u0641\u0631 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0641\u0642\u0637 \u0641\u064a \u0627\u0644\u0628\u0627\u0642\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0623\u0639\u0644\u0649.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u0625\u062d\u0635\u0627\u0626\u064a\u0627\u062a \u062e\u0637\u0629 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0644\u0644\u0645\u0628\u062a\u062f\u0626\u064a\u0646 \u0628\u0633\u0639\u0631 17 \u062f\u0648\u0644\u0627\u0631\u064b\u0627 \u0634\u0647\u0631\u064a\u064b\u0627\u060c \u0648\u0625\u062d\u0635\u0627\u0626\u064a\u0627\u062a \u0627\u0644\u062e\u0637\u0629 \u0627\u0644\u0645\u0645\u064a\u0632\u0629 \u0628\u0633\u0639\u0631 224 \u062f\u0648\u0644\u0627\u0631\u064b\u0627 \u0634\u0647\u0631\u064a\u064b\u0627\u060c \u0648\u0625\u062d\u0635\u0627\u0626\u064a\u0627\u062a \u062e\u0637\u0629 \u0628\u0631\u064a\u0645\u064a\u0648\u0645 \u0628\u0644\u0633 \u0628\u0633\u0639\u0631 449 \u062f\u0648\u0644\u0627\u0631\u064b\u0627 \u0634\u0647\u0631\u064a\u064b\u0627.<\/p>\n\n<h3 class=\"wp-block-heading\">9. Survicate<\/h3>\n\n<p>Survicate \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u0646\u0635\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0633\u0647\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062a\u0642\u062f\u0645 \u0648\u0638\u0627\u0626\u0641 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a NPS \u0648\u0623\u0646\u0648\u0627\u0639 \u0623\u062e\u0631\u0649 \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a. \u0648\u0628\u0641\u0636\u0644 \u0648\u0627\u062c\u0647\u062a\u0647\u0627 \u0648\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0647\u062f\u0627\u0641 \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629\u060c \u062a\u0633\u0627\u0639\u062f \u0645\u0646\u0635\u0629 Survicate \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0635\u0644\u0629 \u0648\u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0642\u0627\u0626\u0645\u0629 \u0639\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0644\u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a. <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Survicate.jpg\" alt=\"&#x645;&#x646;&#x635;&#x629;-&#x646;&#x62C;&#x64A;-&#x646;-&#x633;-&#x633;-&#x633;-&#x633;-&#x62A;&#x646;&#x642;&#x644;-&#x645;&#x646;&#x635;&#x629;\"\/><\/figure>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0623\u062f\u0627\u0629 \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0627\u062a \u0645\u0639 \u0648\u0627\u062c\u0647\u0629 \u0633\u062d\u0628 \u0648\u0625\u0641\u0644\u0627\u062a.<\/li>\n\n\n\n<li>\u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0622\u0644\u064a\u0627\u064b \u0639\u0628\u0631 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0627\u0644\u0645\u0648\u0642\u0639 \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u063a\u064a\u0631 \u0630\u0644\u0643.<\/li>\n\n\n\n<li>\u062a\u062a\u0628\u0639 \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u0648\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0628\u0631\u0646\u0627\u0645\u062c CRM \u0648\u0628\u0631\u0646\u0627\u0645\u062c \u0645\u0643\u062a\u0628 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629.<\/li>\n\n\n\n<li>\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0645\u062a\u0627\u0628\u0639\u0629 \u0645\u062e\u0635\u0635\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u062f\u0631\u062c\u0627\u062a NPS.<\/li>\n\n\n\n<li>\u0627\u062e\u062a\u0628\u0627\u0631 A\/B \u0644\u062a\u062d\u0633\u064a\u0646 \u0641\u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u062f\u0639\u0645 \u0645\u062d\u062f\u0648\u062f \u0644\u0645\u0646\u0637\u0642 \u0627\u0644\u0645\u0633\u062d \u0627\u0644\u0645\u062a\u0642\u062f\u0645.<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u0643\u0648\u0646 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649 \u0645\u062d\u062f\u0648\u062f\u0629.<\/li>\n\n\n\n<li>\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u062a\u0633\u0639\u064a\u0631 \u0627\u0644\u0623\u0639\u0644\u0649 \u0645\u0637\u0644\u0648\u0628\u0629 \u0644\u0644\u0648\u0635\u0648\u0644 \u0625\u0644\u0649 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631: <\/strong>\u062a\u0642\u062f\u0645 \u0623\u0633\u0639\u0627\u0631\u0627\u064b \u0645\u062a\u062f\u0631\u062c\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0648\u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645\u060c \u0645\u0639 \u062e\u0637\u0637 \u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u0643\u0628\u064a\u0631\u0629.<\/p>\n\n<h3 class=\"wp-block-heading\">10. \u0645\u0633\u062d \u0627\u0644\u0643\u064a\u0648\u064a<\/h3>\n\n<p>\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a Kiwi \u0647\u064a \u0645\u0646\u0635\u0629 \u0628\u0633\u064a\u0637\u0629 \u0648\u0641\u0639\u0651\u0627\u0644\u0629 \u0641\u064a \u0646\u0641\u0633 \u0627\u0644\u0648\u0642\u062a \u062a\u0642\u062f\u0645 \u0625\u0645\u0643\u0627\u0646\u0627\u062a \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a NPS. \u0648\u0628\u0641\u0636\u0644 \u0642\u0648\u0627\u0644\u0628 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635\u060c \u0648\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0627\u0644\u0622\u0644\u064a\u0629 \u0644\u0644\u0645\u062a\u0627\u0628\u0639\u0629\u060c \u0648\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a\u060c \u062a\u0648\u0641\u0631 \u0645\u0646\u0635\u0629 Survey Kiwi \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0644\u0627\u0632\u0645\u0629 \u0644\u0642\u064a\u0627\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0639\u0632\u064a\u0632\u0647 \u0628\u0641\u0639\u0627\u0644\u064a\u0629. <\/p>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0645\u0639\u0627\u0644\u062c \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS) \u0633\u0647\u0644 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645.<\/li>\n\n\n\n<li>\u062a\u0648\u0632\u064a\u0639 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a (\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a\u060c \u0627\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0646\u0635\u064a\u0629 \u0627\u0644\u0642\u0635\u064a\u0631\u0629\u060c \u0627\u0644\u0648\u064a\u0628\u060c \u0625\u0644\u062e).<\/li>\n\n\n\n<li>\u062a\u062a\u0628\u0639 NPS \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u062d\u0642\u064a\u0642\u064a \u0648\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0637\u0631\u0641 \u0627\u0644\u062b\u0627\u0644\u062b (Zapier\u060c Slack\u060c \u0625\u0644\u062e).<\/li>\n\n\n\n<li>\u0633\u0645\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0627\u0644\u0631\u0623\u064a \u0627\u0644\u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635 \u0648\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0644\u0627\u0645\u0627\u062a \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/li>\n\n\n\n<li>\u0639\u0645\u0644\u064a\u0627\u062a \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644 \u0627\u0644\u062a\u0644\u0642\u0627\u0626\u064a\u0629 \u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629 \u0627\u0644\u062a\u0644\u0642\u0627\u0626\u064a\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u062f\u0631\u062c\u0627\u062a NPS.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u0639\u0645\u0644\u064a\u0627\u062a \u062a\u0643\u0627\u0645\u0644 \u0645\u062d\u062f\u0648\u062f\u0629 \u0645\u0639 \u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0637\u0631\u0641 \u0627\u0644\u062b\u0627\u0644\u062b.<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u062d\u062a\u0627\u062c \u0645\u064a\u0632\u0627\u062a \u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0625\u0644\u0649 \u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0639\u0645\u0642 \u0645\u0642\u0627\u0631\u0646\u0629 \u0628\u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649.<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u062a\u0637\u0644\u0628 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u062e\u0628\u0631\u0629 \u0641\u0646\u064a\u0629.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u0627\u0644\u0628\u0627\u0642\u0629 \u0627\u0644\u0628\u0631\u0648\u0646\u0632\u064a\u0629 \u062a\u0628\u062f\u0623 \u0645\u0646 9 \u062f\u0648\u0644\u0627\u0631\u0627\u062a\u060c \u0648\u0627\u0644\u0628\u0627\u0642\u0629 \u0627\u0644\u0641\u0636\u064a\u0629 \u062a\u0628\u062f\u0623 \u0645\u0646 39 \u062f\u0648\u0644\u0627\u0631\u0627\u064b\u060c \u0648\u0627\u0644\u0630\u0647\u0628\u064a\u0629 \u062a\u0628\u062f\u0623 \u0645\u0646 69 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b.<\/p>\n\n<h3 class=\"wp-block-heading\">11. \u0643\u0648\u0627\u0644\u0627\u0631\u0648<\/h3>\n\n<p>\u0643\u0648\u0627\u0644\u0627\u0631\u0648 \u0647\u064a \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u0646\u0635\u0629 \u0644\u0631\u0624\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0632\u0648\u062f\u0629 \u0628\u0625\u0645\u0643\u0627\u0646\u064a\u0627\u062a \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0644\u0642\u064a\u0627\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0636\u0627\u0647\u0645. \u0628\u0641\u0636\u0644 \u0645\u064a\u0632\u0627\u062a \u0645\u062b\u0644 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641\u0629 \u0648\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 \u0648\u062a\u062a\u0628\u0639 \u0627\u0644\u0627\u062a\u062c\u0627\u0647\u0627\u062a\u060c \u062a\u064f\u0645\u0643\u0650\u0651\u0646 Qualaroo \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u0639 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0648\u0625\u062c\u0631\u0627\u0621 \u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0630\u0627\u062a \u0645\u063a\u0632\u0649. <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Qualaroo.jpg\" alt=\"&#x645;&#x646;&#x635;&#x629; &#x643;&#x648;&#x627;&#x644;&#x627;&#x631;&#x648;-&#x625;&#x646; &#x628;&#x64A; &#x625;&#x633;-&#x633;&#x648;&#x631;&#x641;&#x64A;&#x633;-&#x633;&#x631;&#x641;&#x64A;&#x633;\"\/><\/figure>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0646\u0634\u0631 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 NPS \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0633\u0644\u0648\u0643 \u0627\u0644\u0639\u0645\u064a\u0644.<\/li>\n\n\n\n<li>\u0627\u0644\u0645\u0646\u0637\u0642 \u0627\u0644\u0645\u062a\u0642\u062f\u0645 \u0648\u0627\u0644\u062a\u0641\u0631\u0639 \u0644\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u062f\u064a\u0646\u0627\u0645\u064a\u0643\u064a\u0629.<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0641\u064a \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0641\u0639\u0644\u064a \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630.<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0645\u0646\u0635\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u062a\u0633\u0648\u064a\u0642.<\/li>\n\n\n\n<li>\u0646\u0645\u0627\u0630\u062c \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u062e\u0635\u064a\u0635 \u0645\u0646 \u0623\u062c\u0644 \u0627\u062a\u0633\u0627\u0642 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<\/li>\n\n\n\n<li>\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u062a\u0642\u0633\u064a\u0645 \u0648\u0627\u0644\u0627\u0633\u062a\u0647\u062f\u0627\u0641 \u0644\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0645\u062e\u0635\u0635\u0629.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0642\u064a\u0648\u062f:<\/strong><\/p>\n\n<ul>\n<li>\u0625\u0645\u0643\u0627\u0646\u064a\u0627\u062a \u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629 \u0645\u0642\u0627\u0631\u0646\u0629 \u0628\u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649.<\/li>\n\n\n\n<li>\u062e\u064a\u0627\u0631\u0627\u062a \u0645\u062d\u062f\u0648\u062f\u0629 \u0644\u0642\u0646\u0648\u0627\u062a \u062a\u0648\u0632\u064a\u0639 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639.<\/li>\n\n\n\n<li>\u0642\u062f \u062a\u0643\u0648\u0646 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0644\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0645\u062d\u062f\u0648\u062f\u0629.<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u062a\u0628\u062f\u0623 \u0623\u0633\u0639\u0627\u0631 Qualaroo \u0645\u0646 \u062d\u0648\u0627\u0644\u064a 240 \u062f\u0648\u0644\u0627\u0631\u064b\u0627 \u0644\u0643\u0644 100 \u0631\u062f \u0633\u0646\u0648\u064a\u064b\u0627. \u062a\u0642\u062f\u0645 \u062e\u0637\u0637 \u0627\u0644\u0645\u0633\u062a\u0648\u0649 \u0627\u0644\u0623\u0639\u0644\u0649 \u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0633\u062a\u0647\u062f\u0627\u0641 \u0648\u062a\u0643\u0627\u0645\u0644 \u0645\u062a\u0642\u062f\u0645\u0629\u060c \u0648\u062a\u062a\u0648\u0641\u0631 \u062e\u0637\u0637 \u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628. <\/p>\n\n<p>\u062a\u0642\u062f\u0645 \u0647\u0630\u0647 \u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0648\u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0644\u0640 11 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0627\u0644\u0648\u0637\u0646\u064a\u0629 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0627\u0644\u0639\u062f\u064a\u062f \u0645\u0646 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0648\u0627\u0644\u0648\u0638\u0627\u0626\u0641 \u0627\u0644\u062a\u064a \u062a\u0646\u0627\u0633\u0628 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0627\u0644\u0645\u062a\u0646\u0648\u0639\u0629. \u0648\u0633\u0648\u0627\u0621 \u0643\u0646\u062a \u0634\u0631\u0643\u0629 \u0646\u0627\u0634\u0626\u0629 \u0635\u063a\u064a\u0631\u0629 \u0623\u0648 \u0634\u0631\u0643\u0629 \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u062c\u0646\u0633\u064a\u0627\u062a\u060c \u0641\u0625\u0646 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0641\u064a \u0645\u0646\u0635\u0629 \u0627\u0633\u062a\u0637\u0644\u0627\u0639 NPS \u0627\u0644\u0645\u0646\u0627\u0633\u0628\u0629 \u064a\u0645\u0643\u0646 \u0623\u0646 \u064a\u0633\u0627\u0639\u062f\u0643 \u0639\u0644\u0649 \u0625\u0637\u0644\u0627\u0642 \u0627\u0644\u0639\u0646\u0627\u0646 \u0644\u0644\u0631\u0624\u0649 \u0627\u0644\u0642\u064a\u0651\u0645\u0629 \u0648\u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062f\u0641\u0639 \u0639\u062c\u0644\u0629 \u0627\u0644\u0646\u0645\u0648 \u0627\u0644\u0645\u0633\u062a\u062f\u0627\u0645 \u0641\u064a \u0645\u0634\u0647\u062f \u0627\u0644\u0633\u0648\u0642 \u0627\u0644\u062d\u0627\u0644\u064a. <\/p>\n\n<p>\u0627\u0637\u0644\u0639 \u0639\u0644\u0649 \u0645\u062f\u0648\u0646\u062a\u0646\u0627 \u0627\u0644\u062c\u062f\u064a\u062f\u0629 \u0641\u064a QuestionPro \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0645\u0641\u064a\u062f\u0629 \u062d\u0648\u0644 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-loyalty-software\/\">\u0628\u0631\u0627\u0645\u062c \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a>. \u0625\u0646\u0647\u0627 \u0642\u0631\u0627\u0621\u0629 \u0633\u0631\u064a\u0639\u0629 \u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u063a\u064a\u0631 \u0637\u0631\u064a\u0642\u0629 \u062a\u0641\u0643\u064a\u0631\u0643 \u0641\u064a \u0627\u0644\u0648\u0644\u0627\u0621! <\/p>\n\n<h2 class=\"wp-block-heading\">\u0623\u0647\u0645\u064a\u0629 \u0645\u0646\u0635\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS)<\/h2>\n\n<p>\u062a\u0639\u062a\u0628\u0631 \u0645\u0646\u0635\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0636\u0631\u0648\u0631\u064a\u0629 \u0644\u0623\u0646 <a href=\"https:\/\/www.questionpro.com\/blog\/net-promoter-score-tools\/\">\u0623\u062f\u0627\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646 N<\/a> PS \u062a\u0648\u0641\u0631 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u062d\u0648\u0644 \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645. \u062a\u0643\u0645\u0646 \u0623\u0647\u0645\u064a\u0629 \u0645\u0646\u0635\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0641\u064a \u0642\u062f\u0631\u062a\u0647\u0627 \u0639\u0644\u0649: <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/07\/importance-of-net-promoter-score-nps-survey-platform.jpg\" alt=\"&#x623;&#x647;&#x645;&#x64A;&#x629;-&#x635;&#x627;&#x641;&#x64A;-&#x645;&#x631;&#x648;&#x651;&#x62C;-&#x635;&#x627;&#x641;&#x64A;-&#x646;&#x62A;&#x64A;&#x62C;&#x629;-(nps)-&#x645;&#x646;&#x635;&#x629;-&#x627;&#x644;&#x62A;&#x639;&#x631;&#x64A;&#x641;-&#x628;&#x627;&#x644;&#x645;&#x646;&#x635;&#x629;\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">1. \u0642\u064a\u0627\u0633 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3>\n\n<p>\u062a\u0648\u0641\u0631 \u0645\u0646\u0635\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0645\u0642\u064a\u0627\u0633\u064b\u0627 \u0645\u0648\u062d\u062f\u064b\u0627 \u0644\u062a\u0642\u064a\u064a\u0645 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0623\u064a\u064a\u062f\u0647\u0645\u060c \u0645\u0645\u0627 \u064a\u0633\u0645\u062d \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0628\u062a\u062d\u062f\u064a\u062f \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062a\u0628\u0639 \u0627\u0644\u062a\u063a\u064a\u064a\u0631\u0627\u062a \u0628\u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a.<\/p>\n\n<h3 class=\"wp-block-heading\">2. \u062a\u062d\u062f\u064a\u062f \u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646<\/h3>\n\n<p>\u0645\u0646 \u062e\u0644\u0627\u0644 \u062c\u0645\u0639 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-feedback-tools\/\">\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c<\/a> \u062a\u062d\u062f\u062f \u0645\u0646\u0635\u0627\u062a \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS \u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u0636\u0639\u0641 \u0623\u0648 \u0639\u062f\u0645 \u0627\u0644\u0631\u0636\u0627\u060c \u0645\u0645\u0627 \u064a\u0645\u0643\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u062d\u062f\u064a\u062f \u0623\u0648\u0644\u0648\u064a\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0648\u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0628\u0634\u0643\u0644 \u0627\u0633\u062a\u0628\u0627\u0642\u064a.<\/p>\n\n<h3 class=\"wp-block-heading\">3. \u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0642\u0631\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u064a\u0644<\/h3>\n\n<p>\u062a\u062a\u064a\u062d \u0645\u0646\u0635\u0627\u062a \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS:<\/p>\n\n<ul>\n<li>\u062a\u0645\u0643\u064a\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u0639 \u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0642\u064a\u0651\u0645\u0629.<\/li>\n\n\n\n<li>\u0627\u062a\u062e\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0645\u0633\u062a\u0646\u062f\u0629 \u0625\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a.<\/li>\n\n\n\n<li>\u0636\u0645\u0627\u0646 \u062a\u0648\u0627\u0641\u0642 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0648\u0627\u0644\u0645\u0628\u0627\u062f\u0631\u0627\u062a \u0645\u0639 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0645.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">4. \u062a\u0639\u0632\u064a\u0632 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/h3>\n\n<p>\u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u062a\u0645\u0627\u0633 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS\u060c \u062a\u064f\u0638\u0647\u0631 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u0632\u0627\u0645\u0647\u0627 \u0628\u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639 \u0625\u0644\u0649 \u0639\u0645\u0644\u0627\u0626\u0647\u0627 \u0648\u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0648\u0628\u0646\u0627\u0621 \u0639\u0644\u0627\u0642\u0627\u062a \u0623\u0642\u0648\u0649.<\/p>\n\n<h3 class=\"wp-block-heading\">5. \u0627\u0644\u0623\u062f\u0627\u0621 \u0627\u0644\u0645\u0639\u064a\u0627\u0631\u064a \u0644\u0645\u0639\u0627\u064a\u064a\u0631 NPS<\/h3>\n\n<p>\u0645\u0646\u0635\u0627\u062a \u0627\u0633\u062a\u0628\u064a\u0627\u0646 NPS:<\/p>\n\n<ul>\n<li>\u0627\u0644\u0633\u0645\u0627\u062d \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0628\u0642\u064a\u0627\u0633 \u0627\u0644\u0623\u062f\u0627\u0621 \u0645\u0642\u0627\u0631\u0646\u0629\u064b \u0628\u0645\u0639\u0627\u064a\u064a\u0631 \u0627\u0644\u0635\u0646\u0627\u0639\u0629 \u0648\u0627\u0644\u0645\u0646\u0627\u0641\u0633\u064a\u0646.<\/li>\n\n\n\n<li>\u062a\u0648\u0641\u064a\u0631 \u0633\u064a\u0627\u0642 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\u0627\u0644\u062a\u0648\u0633\u0639 \u0647\u0630\u0647 \u0625\u0645\u0643\u0627\u0646\u064a\u0629 \u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0641\u064a \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0628\u0641\u0639\u0627\u0644\u064a\u0629\u060c \u0628\u063a\u0636 \u0627\u0644\u0646\u0638\u0631 \u0639\u0646 \u062d\u062c\u0645\u0647\u0627 \u0623\u0648 \u0645\u062c\u0627\u0644 \u0639\u0645\u0644\u0647\u0627.<\/p>\n\n<h3 class=\"wp-block-heading\">5. \u0642\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u0643\u0627\u0645\u0644<\/h3>\n\n<ul>\n<li><strong>\u0639\u0645\u0644\u064a\u0627\u062a \u062a\u0643\u0627\u0645\u0644 \u0627\u0644\u062c\u0647\u0627\u062a \u0627\u0644\u062e\u0627\u0631\u062c\u064a\u0629<\/strong>: \u062a\u062a\u0643\u0627\u0645\u0644 QuestionPro \u0645\u0639 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u062a\u0646\u0648\u0639\u0629 \u0645\u0646 \u0623\u062f\u0648\u0627\u062a \u0648\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u062c\u0647\u0627\u062a \u0627\u0644\u062e\u0627\u0631\u062c\u064a\u0629.<\/li>\n\n\n\n<li><strong>\u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CRM<\/strong>): \u064a\u062a\u0635\u0644 \u0628\u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CRM).<\/li>\n\n\n\n<li><strong>\u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u062a\u0633\u0648\u064a\u0642<\/strong>: \u064a\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0645\u0646\u0635\u0627\u062a \u0623\u062a\u0645\u062a\u0629 \u0627\u0644\u062a\u0633\u0648\u064a\u0642.<\/li>\n\n\n\n<li><strong>\u0628\u0631\u0646\u0627\u0645\u062c \u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS)<\/strong>: \u064a\u062a\u0635\u0644 \u0628\u0633\u0644\u0627\u0633\u0629 \u0645\u0639 \u0623\u062f\u0648\u0627\u062a NPS \u0644\u0625\u062f\u0627\u0631\u0629 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n\n\n\n<li><strong>\u0623\u062f\u0648\u0627\u062a \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a<\/strong>: \u0631\u0648\u0627\u0628\u0637 \u0645\u0639 \u0645\u0646\u0635\u0627\u062a \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0644\u0644\u062d\u0635\u0648\u0644 \u0639\u0644\u0649 \u0631\u0624\u0649 \u0623\u0643\u062b\u0631 \u062a\u0639\u0645\u0642\u0627\u064b.<\/li>\n\n\n\n<li><strong>\u062a\u0628\u0633\u064a\u0637 \u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644<\/strong>: \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u0628\u0633\u064a\u0637 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0645\u0646 \u062e\u0644\u0627\u0644 \u062f\u0645\u062c \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0644\u0631\u0623\u064a \u0627\u0644\u0648\u0637\u0646\u064a\u0629 \u0641\u064a \u0623\u0646\u0638\u0645\u0629 \u0623\u062e\u0631\u0649.<\/li>\n\n\n\n<li><strong>\u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u062a\u0639\u0627\u0648\u0646<\/strong>: \u062a\u064a\u0633\u064a\u0631 \u0645\u0634\u0627\u0631\u0643\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u062a\u0639\u0627\u0648\u0646 \u0628\u064a\u0646 \u0627\u0644\u0625\u062f\u0627\u0631\u0627\u062a \u0645\u0646 \u0623\u062c\u0644 \u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0623\u0643\u062b\u0631 \u062a\u0645\u0627\u0633\u0643\u0627\u064b.<\/li>\n<\/ul>\n\n<p>\u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 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\u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0627\u0644\u0646\u062c\u0627\u062d. \u062a\u062a\u0644\u0642\u0649 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u062a\u064a \u062a\u062d\u062a\u0627\u062c\u0647\u0627 \u0644\u062a\u062d\u0642\u064a\u0642 \u0623\u0642\u0635\u0649 \u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0627\u0644\u0645\u0646\u0635\u0629\u060c \u0628\u062f\u0621\u0627\u064b \u0645\u0646 \u0627\u0644\u0628\u0631\u0627\u0645\u062c \u0627\u0644\u062a\u0639\u0644\u064a\u0645\u064a\u0629 \u0627\u0644\u0634\u0627\u0645\u0644\u0629 \u0648\u0627\u0644\u0646\u062f\u0648\u0627\u062a \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0648\u0635\u0648\u0644\u0627\u064b \u0625\u0644\u0649 \u0627\u0644\u062a\u0648\u062c\u064a\u0647\u0627\u062a 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\u0627\u0644\u0645\u064a\u0632\u0627\u0646\u064a\u0627\u062a \u0648\u0627\u0644\u0645\u062a\u0637\u0644\u0628\u0627\u062a\u060c \u0645\u0645\u0627 \u064a\u062c\u0639\u0644\u0647 \u0641\u064a \u0645\u062a\u0646\u0627\u0648\u0644 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0633\u0639\u0649 \u0625\u0644\u0649 \u0625\u0646\u0634\u0627\u0621 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u062f\u0648\u0646 \u062a\u062c\u0627\u0648\u0632 \u0627\u0644\u0642\u064a\u0648\u062f \u0627\u0644\u0645\u0627\u0644\u064a\u0629. <\/p>\n\n<p>\u0645\u0639 QuestionPro\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0645\u0632\u0627\u064a\u0627 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u062f\u0648\u0646 \u0627\u0644\u062d\u0627\u062c\u0629 \u0625\u0644\u0649 \u0625\u0646\u0641\u0627\u0642 \u0627\u0644\u0643\u062b\u064a\u0631 \u0645\u0646 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\u0639\u0644\u0649 \u062a\u062d\u0645\u0644 \u0627\u0644\u062a\u0643\u0627\u0644\u064a\u0641\u060c \u0645\u0645\u0627 \u064a\u062c\u0639\u0644\u0647\u0627 \u062e\u064a\u0627\u0631\u064b\u0627 \u0645\u0642\u0646\u0639\u064b\u0627 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0628\u062d\u062b \u0639\u0646 \u0645\u0646\u0635\u0629 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0622\u0631\u0627\u0621 \u0627\u0644\u062c\u0645\u0647\u0648\u0631 \u063a\u064a\u0631 \u0627\u0644\u0645\u0633\u062a\u0647\u062f\u0641.<\/p>\n\n<h2 class=\"wp-block-heading\">\u0627\u0633\u062a\u0646\u062a\u0627\u062c<\/h2>\n\n<p>\u062a\u0645\u062b\u0644 \u0645\u0646\u0635\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0623\u062f\u0627\u0629 \u0645\u062d\u0648\u0631\u064a\u0629 \u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0633\u0639\u0649 \u062c\u0627\u0647\u062f\u0629 \u0644\u0641\u0647\u0645 \u0639\u0645\u0644\u0627\u0626\u0647\u0627 \u0648\u0625\u0634\u0631\u0627\u0643\u0647\u0645 \u0648\u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0647\u0645 \u0628\u0641\u0639\u0627\u0644\u064a\u0629. \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a NPS\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0623\u0646 \u062a\u062a\u0648\u0635\u0644 \u0625\u0644\u0649 \u0641\u0647\u0645 \u0623\u0643\u062b\u0631 \u0639\u0645\u0642\u064b\u0627 \u0644\u0631\u0624\u0649 \u0639\u0645\u0644\u0627\u0626\u0647\u0627 \u0648\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a\u0647\u0645 \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0645\u060c \u0648\u062a\u062d\u062f\u064a\u062f \u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0639\u0628\u0631 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\u0628\u063a\u0636 \u0627\u0644\u0646\u0638\u0631 \u0639\u0646 \u0642\u064a\u0648\u062f \u0627\u0644\u0645\u064a\u0632\u0627\u0646\u064a\u0629. \u0647\u0630\u0627 \u0627\u0644\u062a\u0639\u0645\u064a\u0645 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-feedback-tools\/\">\u0644\u0623\u062f\u0648\u0627\u062a \u0627\u0633\u062a\u0637\u0644\u0627\u0639 \u0622\u0631\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a> \u064a\u0645\u0643\u0651\u0646 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u0625\u0639\u0637\u0627\u0621 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u0644\u0645\u0628\u0627\u062f\u0631\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0631\u0643\u0632 \u0639\u0644\u0649 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062f\u0641\u0639 \u0639\u062c\u0644\u0629 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631 \u062f\u0648\u0646 \u062a\u0643\u0628\u062f \u062a\u0643\u0627\u0644\u064a\u0641 \u0628\u0627\u0647\u0638\u0629. <\/p>\n\n<p>\u062a\u064f\u0639\u062f \u0645\u0646\u0635\u0627\u062a \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 NPS \u0623\u0643\u062b\u0631 \u0645\u0646 \u0645\u062c\u0631\u062f \u0623\u062f\u0648\u0627\u062a \u0642\u064a\u0627\u0633\u061b \u0641\u0647\u064a \u062a\u062d\u0641\u0632 \u0627\u0644\u062a\u062d\u0648\u0644 \u0627\u0644\u0645\u0624\u0633\u0633\u064a. \u0641\u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0628\u0646\u064a \u0646\u0647\u062c \u0642\u0627\u0626\u0645 \u0639\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0623\u0646 \u062a\u0646\u0634\u0626 \u0639\u0644\u0627\u0642\u0627\u062a \u0623\u0643\u062b\u0631 \u0642\u0648\u0629 \u0645\u0639 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\u0627\u0644\u0645\u062c\u0627\u0646\u064a<\/button><\/a><\/p>\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1716963408175\"><strong class=\"schema-faq-question\">\u0645\u0627 \u0647\u064a \u0645\u0646\u0635\u0629 NPS\u061f<\/strong> <p class=\"schema-faq-answer\"><strong>\u0645\u0646\u0635\u0629 NPS (\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646)<\/strong> \u0647\u064a \u0623\u062f\u0627\u0629 \u062a\u0633\u062a\u062e\u062f\u0645\u0647\u0627 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0644\u0642\u064a\u0627\u0633 \u0648\u062a\u062d\u0644\u064a\u0644 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0636\u0627\u0647\u0645. \u0641\u0647\u064a \u062a\u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a\u060c 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\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1716963594053\"><strong class=\"schema-faq-question\">\u0647\u0644 \u062a\u0633\u062a\u062d\u0642 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a NPS \u0627\u0644\u0639\u0646\u0627\u0621\u061f<\/strong> <p class=\"schema-faq-answer\"><br>\u0641\u0647\u064a \u062a\u0648\u0641\u0631 \u0631\u0624\u0649 \u0642\u064a\u0645\u0629 \u062d\u0648\u0644 \u0648\u0644\u0627\u0621 <strong>\u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> \u0648\u0631\u0636\u0627\u0647\u0645\u060c \u0645\u0645\u0627 \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062f\u0641\u0639 \u0639\u062c\u0644\u0629 \u0627\u0644\u0646\u0645\u0648.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u0645\u0631\u062d\u0628\u0627\u064b \u0628\u0643 \u0641\u064a \u0639\u0627\u0644\u0645 \u0645\u0646\u0635\u0629 \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a NPS\u060c \u062d\u064a\u062b \u062a\u0635\u0628\u062d \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0647\u064a \u0623\u062f\u0627\u062a\u0643 \u0627\u0644\u0623\u0643\u062b\u0631 \u0641\u0627\u0639\u0644\u064a\u0629 \u0644\u0646\u0645\u0648 \u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0648\u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0641\u064a 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It collects feedback through surveys, calculates the NPS score, and provides insights to help improve customer experience.","inLanguage":"ar"},"inLanguage":"ar"},{"@type":"Question","@id":"https:\/\/www.questionpro.com\/blog\/ar\/%d9%85%d9%86%d8%b5%d8%a9-%d8%a7%d8%b3%d8%aa%d8%b7%d9%84%d8%a7%d8%b9-nps-%d8%a7%d9%84%d8%a3%d9%86%d9%88%d8%a7%d8%b9%d8%8c-%d9%88%d8%a7%d9%84%d9%86%d8%b5%d8%a7%d8%a6%d8%ad%d8%8c-%d9%88%d8%a3%d9%81\/#faq-question-1716963488312","position":2,"url":"https:\/\/www.questionpro.com\/blog\/ar\/%d9%85%d9%86%d8%b5%d8%a9-%d8%a7%d8%b3%d8%aa%d8%b7%d9%84%d8%a7%d8%b9-nps-%d8%a7%d9%84%d8%a3%d9%86%d9%88%d8%a7%d8%b9%d8%8c-%d9%88%d8%a7%d9%84%d9%86%d8%b5%d8%a7%d8%a6%d8%ad%d8%8c-%d9%88%d8%a3%d9%81\/#faq-question-1716963488312","name":"What is the best NPS software?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The best NPS software options include <strong>Questionpro<\/strong>, Wootric, SurveyMonkey, and Qualtrics. 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