{"id":1007032,"date":"2024-03-28T11:00:00","date_gmt":"2024-03-28T18:00:00","guid":{"rendered":"https:\/\/www.questionpro.com\/blog\/%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-cem-%d9%85%d8%a7%d9%87%d9%8a%d8%aa%d9%87-%d8%a3%d9%81%d8%b6%d9%84-7-%d8%ae%d9%8a%d8%a7%d8%b1%d8%a7%d8%aa-%d9%81%d9%8a-%d8%b9%d8%a7%d9%85-2025\/"},"modified":"2025-02-12T23:45:45","modified_gmt":"2025-02-13T06:45:45","slug":"%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-cem-%d9%85%d8%a7%d9%87%d9%8a%d8%aa%d9%87-%d8%a3%d9%81%d8%b6%d9%84-7-%d8%ae%d9%8a%d8%a7%d8%b1%d8%a7%d8%aa-%d9%81%d9%8a-%d8%b9%d8%a7%d9%85-2025","status":"publish","type":"post","link":"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-cem-%d9%85%d8%a7%d9%87%d9%8a%d8%aa%d9%87-%d8%a3%d9%81%d8%b6%d9%84-7-%d8%ae%d9%8a%d8%a7%d8%b1%d8%a7%d8%aa-%d9%81%d9%8a-%d8%b9%d8%a7%d9%85-2025\/","title":{"rendered":"\u0628\u0631\u0646\u0627\u0645\u062c CEM: \u0645\u0627\u0647\u064a\u062a\u0647 + \u0623\u0641\u0636\u0644 7 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\u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0626\u0647\u0645\u060c \u0648\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0646\u062c\u0627\u062d \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644 \u0641\u064a \u0645\u0634\u0647\u062f \u0627\u0644\u0633\u0648\u0642 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a \u0627\u0644\u064a\u0648\u0645. <\/p>\n\n<p>\u0625\u0646 \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0627\u0644\u062c\u064a\u062f\u0629 \u0647\u064a \u062c\u0632\u0621 \u0648\u0627\u062d\u062f \u0641\u0642\u0637 \u0645\u0646 \u0627\u0644\u0646\u0638\u0627\u0645 \u0627\u0644\u0630\u064a \u064a\u062c\u0639\u0644 \u062a\u0646\u0641\u064a\u0630 \u0645\u062b\u0644 \u0647\u0630\u0647 \u0627\u0644\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a 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\u0644\u0644\u0642\u064a\u0627\u0633<\/h2>\n\n<p>\u062a\u062a\u064a\u062d \u0628\u0631\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CEM) \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u062a\u0628\u0639 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629 \u0644\u0642\u064a\u0627\u0633 \u0641\u0639\u0627\u0644\u064a\u0629 \u0645\u0628\u0627\u062f\u0631\u0627\u062a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u062a\u062a\u0636\u0645\u0646 \u0628\u0639\u0636 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0647\u0627\u0645\u0629 \u0627\u0644\u062a\u064a \u064a\u062a\u0645 \u0642\u064a\u0627\u0633\u0647\u0627 \u0639\u0627\u062f\u0629\u064b \u0628\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0628\u0631\u0646\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0627 \u064a\u0644\u064a: <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/metrics-of-cem-software-to-measure-1.jpg\" alt=\"\"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">\u0646\u0642\u0627\u0637 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644:<\/h3>\n\n<p>\u062a\u0642\u064a\u0633 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/customer-effort-score-4\/\">\u062f\u0631\u062c\u0629 \u062c\u0647\u062f \u0627\u0644\u0639\u0645\u064a\u0644 (CES)<\/a> \u0645\u062f\u0649 \u0628\u0633\u0627\u0637\u0629 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0648 \u0625\u0646\u062c\u0627\u0632 \u0627\u0644\u0645\u0647\u0627\u0645 \u0645\u0639 \u0627\u0644\u0634\u0631\u0643\u0629\u060c \u0645\u0645\u0627 \u064a\u0634\u064a\u0631 \u0625\u0644\u0649 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\u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u062a\u0645\u062a\u0639\u0647\u0645 \u0628\u062a\u062c\u0631\u0628\u0629 \u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0648\u0628\u0642\u0627\u0626\u0647\u0645 \u0645\u062e\u0644\u0635\u064a\u0646 \u0644\u0644\u0634\u0631\u0643\u0629.  <\/p>\n\n<p>\u062a\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u062e\u062f\u0645\u0627\u062a \u062a\u0643\u0646\u0648\u0644\u0648\u062c\u064a\u0627 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0648\u0627\u0644\u0627\u062a\u0635\u0627\u0644\u0627\u062a \u0644\u062a\u062d\u062f\u064a\u062f <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d9%86%d9%82%d8%a7%d8%b7-%d8%a7%d9%84%d8%a3%d9%84%d9%85\/\">\u0646\u0642\u0627\u0637 \u0627\u0644\u0635\u0639\u0648\u0628\u0629<\/a> \u0641\u064a <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%b1%d8%ad%d9%84%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%8a%d9%84-%d9%85%d8%a7-%d9%87%d9%8a-%d9%88%d8%a3%d9%85%d8%ab%d9%84%d8%a9-free-template\/\">\u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/a> \u0648\u062a\u0628\u0633\u064a\u0637 \u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0644\u062c\u0639\u0644\u0647\u0627 \u0623\u0643\u062b\u0631 \u0643\u0641\u0627\u0621\u0629 \u0648\u0645\u0644\u0627\u0621\u0645\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621. \u0648\u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0642\u0644\u064a\u0644 \u0627\u0644\u062c\u0647\u062f \u0627\u0644\u0630\u064a \u064a\u0628\u0630\u0644\u0647 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645\u060c 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\u0627\u0644\u0634\u0631\u0643\u0629 \u0628\u0645\u0631\u0648\u0631 \u0627\u0644\u0648\u0642\u062a. \u0648\u0647\u0648 \u0628\u0645\u062b\u0627\u0628\u0629 \u0645\u0642\u064a\u0627\u0633 \u062d\u064a\u0648\u064a \u0644\u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0645\u062a\u0627\u0646\u0629 \u0627\u0644\u0639\u0627\u0645\u0629 \u0644\u0644\u0639\u0644\u0627\u0642\u0627\u062a \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n<h3 class=\"wp-block-heading\">\u0645\u0639\u062f\u0644 \u0627\u0644\u062a\u062e\u0628\u0637:<\/h3>\n\n<p>\u064a\u0642\u064a\u0633 \u0647\u0630\u0627 \u0627\u0644\u0645\u0642\u064a\u0627\u0633 \u0627\u0644\u0646\u0633\u0628\u0629 \u0627\u0644\u0645\u0626\u0648\u064a\u0629 \u0644\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0630\u064a\u0646 \u064a\u062a\u0648\u0642\u0641\u0648\u0646 \u0639\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0645\u0646\u062a\u062c \u0623\u0648 \u062e\u062f\u0645\u0629 \u0627\u0644\u0634\u0631\u0643\u0629 \u062e\u0644\u0627\u0644 \u0641\u062a\u0631\u0629 \u0645\u062d\u062f\u062f\u0629. \u0642\u062f \u064a\u0634\u064a\u0631 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%b2%d8%a8%d8%af-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1-%d8%a7%d9%84%d8%aa%d8%b9%d8%b1%d9%8a%d9%81-%d9%88%d8%a7%d9%84%d9%85%d8%b9%d8%af%d9%84-%d9%88%d8%a7%d9%84%d8%aa%d8%ad%d9%84%d9%8a%d9%84\/\">\u0645\u0639\u062f\u0644 \u0627\u0644\u0632\u0628\u062f<\/a> \u0627\u0644\u0645\u0631\u062a\u0641\u0639 \u0625\u0644\u0649 \u0648\u062c\u0648\u062f \u0645\u0634\u0627\u0643\u0644 \u0641\u064a \u0627\u0644\u0631\u0636\u0627 \u0623\u0648 \u062c\u0648\u062f\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u064a\u0644. <\/p>\n\n<p>\u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u062a\u0631\u0643\u0632 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645 \u0648\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0647\u0645 \u0644\u062a\u0642\u0644\u064a\u0644 \u0645\u0639\u062f\u0644\u0627\u062a \u0627\u0644\u062a\u0631\u0627\u062c\u0639. \u0642\u062f \u064a\u062a\u0636\u0645\u0646 \u0630\u0644\u0643 \u062a\u0642\u062f\u064a\u0645 \u062d\u0648\u0627\u0641\u0632 \u0644\u062a\u0634\u062c\u064a\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u0628\u0642\u0627\u0621\u060c \u0623\u0648 \u062a\u0642\u062f\u064a\u0645 \u062e\u062f\u0645\u0629 \u0639\u0645\u0644\u0627\u0621 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629\u060c \u0623\u0648 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0623\u0633\u0628\u0627\u0628 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0644\u0639\u062f\u0645 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. <\/p>\n\n<h3 class=\"wp-block-heading\">\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS):<\/h3>\n\n<p>\u064a\u0642\u064a\u0633 <a href=\"https:\/\/www.questionpro.com\/features\/net-promoter-score.html\">\u0635\u0627\u0641\u064a \u0646\u0642\u0627\u0637 \u0627\u0644\u0645\u0631\u0648\u062c\u064a\u0646 (NPS)<\/a> \u0627\u062d\u062a\u0645\u0627\u0644\u064a\u0629 \u062a\u0648\u0635\u064a\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0645\u0646\u062a\u062c \u0627\u0644\u0634\u0631\u0643\u0629 \u0623\u0648 \u062e\u062f\u0645\u062a\u0647\u0627 \u0644\u0644\u0622\u062e\u0631\u064a\u0646. \u0648\u0647\u0648 \u0645\u0624\u0634\u0631 \u0642\u064a\u0651\u0645 \u0644\u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0631\u0636\u0627\u0647\u0645 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645. <\/p>\n\n<p>\u0648\u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u064a\u0633\u062a\u0646\u062f \u0625\u0644\u0649 \u0633\u0624\u0627\u0644 \u0648\u0627\u062d\u062f \u062d\u064a\u062b \u064a\u0645\u0643\u0646 \u0642\u064a\u0627\u0633 \u062f\u0631\u062c\u0629 \u0627\u0644\u0631\u0636\u0627 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649\u060c \u0643\u0645\u0627 \u0630\u0643\u0631\u0646\u0627\u060c \u0627\u062d\u062a\u0645\u0627\u0644 \u0627\u0644\u062a\u0648\u0635\u064a\u0629 \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633 \u0645\u0646 1 \u0625\u0644\u0649 10. \u0645\u0646 \u062e\u0644\u0627\u0644 \u0647\u0630\u0647 \u0627\u0644\u0625\u062c\u0627\u0628\u0627\u062a\u060c \u064a\u062a\u0645 \u062a\u0635\u0646\u064a\u0641 \u0627\u0644\u0645\u0633\u062a\u062e\u062f\u0645\u064a\u0646 \u0625\u0644\u0649 \u0645\u0631\u0648\u062c\u064a\u0646 \u0648\u0645\u062d\u0627\u064a\u062f\u064a\u0646 <a href=\"https:\/\/www.questionpro.com\/blog\/nps-detractor\/\">\u0648\u0645\u0646\u062a\u0642\u062f\u064a\u0646\u060c<\/a> \u0648\u064a\u062a\u0645 \u0625\u0646\u0634\u0627\u0621 \u0645\u0642\u064a\u0627\u0633 \u064a\u062a\u0631\u0627\u0648\u062d \u0645\u0646 -100 \u0625\u0644\u0649 100\u060c \u0645\u0645\u0627 \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u0625\u0646\u0634\u0627\u0621 \u062f\u0631\u062c\u0629 \u0625\u062c\u0645\u0627\u0644\u064a\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0629. \u064a\u0645\u0643\u0646 \u0637\u0631\u062d \u0647\u0630\u0627 \u0627\u0644\u0633\u0624\u0627\u0644 \u0641\u064a \u0633\u064a\u0646\u0627\u0631\u064a\u0648 \u0639\u0627\u0645 \u0648\u0644\u0643\u0646 \u064a\u0645\u0643\u0646 \u0627\u0633\u062a\u062e\u062f\u0627\u0645\u0647 \u0623\u064a\u0636\u064b\u0627 \u0644\u062a\u0642\u064a\u064a\u0645 \u0644\u062d\u0638\u0627\u062a \u0645\u062d\u062f\u062f\u0629 \u0641\u064a \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.  <\/p>\n\n<p>\u0628\u0627\u0644\u0625\u0636\u0627\u0641\u0629 \u0625\u0644\u0649 \u0630\u0644\u0643\u060c \u062a\u0633\u0645\u062d \u0645\u0646\u0647\u062c\u064a\u0627\u062a \u0645\u062b\u0644 <a href=\"https:\/\/www.questionpro.com\/es\/features\/nps-plus\/\">NPS+<\/a> \u0628\u0645\u0632\u064a\u062f \u0645\u0646 \u0627\u0644\u0627\u0633\u062a\u0643\u0634\u0627\u0641 \u0644\u0645\u0627 \u064a\u0631\u0627\u0647 \u0627\u0644\u0646\u0627\u0633 \u062d\u0648\u0644 \u062e\u062f\u0645\u0627\u062a\u0646\u0627 \u0648\u0627\u0647\u062a\u0645\u0627\u0645\u0646\u0627 \u0644\u062a\u062d\u062f\u064a\u062f \u0641\u0631\u0635 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644 \u0648\u0627\u062a\u062e\u0627\u0630 \u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0644\u062a\u0639\u0632\u064a\u0632 \u0646\u062a\u0627\u0626\u062c \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n\n<h3 class=\"wp-block-heading\">\u062f\u0631\u062c\u0629 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CSAT):<\/h3>\n\n<p>\u064a\u0642\u064a\u0633 <a href=\"https:\/\/www.questionpro.com\/cx\/csat.html\">CSAT<\/a> \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u062a\u0641\u0627\u0639\u0644 \u0623\u0648 \u0645\u0639\u0627\u0645\u0644\u0629 \u0623\u0648 \u062a\u062c\u0631\u0628\u0629 \u0645\u0639\u064a\u0646\u0629. \u0648\u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u064a\u062a\u0645 \u062a\u0642\u064a\u064a\u0645\u0647 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0645\u0627 \u0628\u0639\u062f \u0627\u0644\u062a\u0641\u0627\u0639\u0644.   <\/p>\n\n<p>\u063a\u0627\u0644\u0628\u064b\u0627 \u0645\u0627 \u062a\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a CSAT \u0644\u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0637\u0644\u0628 \u0645\u0646\u0647\u0645 \u062a\u0642\u064a\u064a\u0645 \u0631\u0636\u0627\u0647\u0645 \u0639\u0644\u0649 \u0645\u0642\u064a\u0627\u0633\u060c \u0639\u0627\u062f\u0629\u064b \u0645\u0646 1 \u0625\u0644\u0649 5 \u0623\u0648 \u0645\u0646 &#8220;\u063a\u064a\u0631 \u0631\u0627\u0636\u064d \u062c\u062f\u064b\u0627&#8221; \u0625\u0644\u0649 &#8220;\u0631\u0627\u0636\u064d \u062c\u062f\u064b\u0627&#8221;. \u062a\u0633\u0627\u0639\u062f \u0647\u0630\u0647 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0641\u0647\u0645 \u0645\u0627 \u062a\u0642\u0648\u0645 \u0628\u0647 \u0628\u0634\u0643\u0644 \u062c\u064a\u062f \u0648\u0623\u064a\u0646 \u064a\u0645\u0643\u0646 \u062a\u062d\u0633\u064a\u0646\u0647 \u0644\u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0648\u0642\u0639\u0627\u062a\u0647\u0645 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644. <\/p>\n\n<p>\u0639\u0644\u0649 \u0633\u0628\u064a\u0644 \u0627\u0644\u0645\u062b\u0627\u0644\u060c \u0642\u062f \u064a\u0633\u062a\u062e\u062f\u0645 \u0627\u0644\u0645\u0637\u0639\u0645 <a href=\"https:\/\/www.questionpro.com\/customer-satisfaction.html\">\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a CSAT<\/a> \u0644\u0645\u0639\u0631\u0641\u0629 \u0634\u0639\u0648\u0631 \u0631\u0648\u0627\u062f \u0627\u0644\u0645\u0637\u0639\u0645 \u062a\u062c\u0627\u0647 \u0648\u062c\u0628\u0627\u062a\u0647\u0645 \u0648\u062e\u062f\u0645\u062a\u0647\u0645\u060c \u0628\u064a\u0646\u0645\u0627 \u0642\u062f \u064a\u0633\u062a\u062e\u062f\u0645\u0647\u0627 \u0628\u0627\u0626\u0639 \u0627\u0644\u062a\u062c\u0632\u0626\u0629 \u0639\u0628\u0631 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0644\u0642\u064a\u0627\u0633 \u0645\u062f\u0649 \u0631\u0636\u0627\u0647 \u0639\u0646 \u0639\u0645\u0644\u064a\u0629 \u0627\u0644\u0637\u0644\u0628 \u0648\u0627\u0644\u062a\u0648\u0635\u064a\u0644.<\/p>\n\n<p>\u062a\u0648\u0641\u0631 \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0648\u063a\u064a\u0631\u0647\u0627 \u0645\u0646 \u0627\u0644\u0645\u0642\u0627\u064a\u064a\u0633 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0627\u0644\u0623\u0639\u0645\u0627\u0644 \u0648\u0627\u0644\u0645\u062c\u0627\u0644 \u0646\u0638\u0631\u0629 \u062b\u0627\u0642\u0628\u0629 \u0642\u064a\u0651\u0645\u0629 \u062d\u0648\u0644 \u0641\u0639\u0627\u0644\u064a\u0629 \u062c\u0647\u0648\u062f \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0633\u0627\u0639\u062f \u0639\u0644\u0649 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631. \u0644\u0630\u0644\u0643\u060c \u0645\u0646 \u0627\u0644\u0645\u0647\u0645 \u0623\u0646 \u062a\u062a\u0630\u0643\u0631\u0647\u0627\u060c \u062e\u0627\u0635\u0629\u064b \u0625\u0630\u0627 \u0643\u0646\u062a \u0642\u062f \u0628\u062f\u0623\u062a \u0641\u064a \u062a\u0637\u0628\u064a\u0642 \u062a\u0642\u0646\u064a\u0627\u062a \u0645\u062b\u0644 \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062f\u0627\u062e\u0644 \u0645\u0624\u0633\u0633\u062a\u0643. <\/p>\n\n<h2 class=\"wp-block-heading\">\u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0628\u0631\u0646\u0627\u0645\u062c CEM<\/h2>\n\n<p>\u062a\u064f\u0645\u0643\u0650\u0651\u0646 \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0645\u0646 \u062e\u0644\u0627\u0644 \u062a\u0648\u0641\u064a\u0631 \u0646\u0638\u0631\u0629 \u062b\u0627\u0642\u0628\u0629 \u0639\u0644\u0649 \u062a\u0641\u0636\u064a\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0646\u0642\u0627\u0637 \u0627\u0644\u0623\u0644\u0645 \u0648\u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u0631\u0636\u0627. \u0641\u0647\u0648 \u064a\u0645\u0643\u0651\u0646\u0647\u0627 \u0645\u0646 \u062a\u062e\u0635\u064a\u0635 \u062e\u062f\u0645\u0627\u062a\u0647\u0627 \u0648\u0645\u0646\u062a\u062c\u0627\u062a\u0647\u0627 \u0648\u0627\u0633\u062a\u0631\u0627\u062a\u064a\u062c\u064a\u0627\u062a\u0647\u0627 \u0627\u0644\u062a\u0633\u0648\u064a\u0642\u064a\u0629 \u0644\u062a\u0644\u0628\u064a\u0629 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0623\u0641\u0636\u0644. <\/p>\n\n<p>\u062a\u062a\u0636\u0645\u0646 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0631\u0626\u064a\u0633\u064a\u0629 \u0644\u0628\u0631\u0646\u0627\u0645\u062c CEM \u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u064a\u0644\u064a:<\/p>\n\n<h3 class=\"wp-block-heading\">\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a:<\/h3>\n\n<p>\u062c\u0645\u0639 \u0627\u0644\u062a\u0639\u0644\u064a\u0642\u0627\u062a \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0648\u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0648\u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649 \u0644\u0641\u0647\u0645 \u062a\u0635\u0648\u0631\u0627\u062a\u0647\u0645 \u0648\u062a\u0648\u0642\u0639\u0627\u062a\u0647\u0645.<\/p>\n\n<h3 class=\"wp-block-heading\">\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631:<\/h3>\n\n<p>\u0648\u064a\u062a\u0636\u0645\u0646 \u0630\u0644\u0643 \u062a\u062d\u0644\u064a\u0644 \u0645\u0634\u0627\u0639\u0631 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0646 \u0645\u0635\u0627\u062f\u0631 \u0645\u062e\u062a\u0644\u0641\u0629\u060c \u0645\u062b\u0644 \u0648\u0633\u0627\u0626\u0644 \u0627\u0644\u062a\u0648\u0627\u0635\u0644 \u0627\u0644\u0627\u062c\u062a\u0645\u0627\u0639\u064a \u0648\u0627\u0644\u0645\u0631\u0627\u062c\u0639\u0627\u062a \u0648\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0644\u0642\u064a\u0627\u0633 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0627\u0644\u0631\u0636\u0627 \u0627\u0644\u0639\u0627\u0645.<\/p>\n\n<pre class=\"wp-block-verse\">\u062a\u0639\u0631\u0641 \u0639\u0644\u0649 \u0627\u0644\u0645\u0632\u064a\u062f \u062d\u0648\u0644 \u0637\u0631\u064a\u0642\u0629 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0647\u0630\u0647 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0642\u0631\u0627\u0621\u0629 \u0645\u0642\u0627\u0644\u0646\u0627: <a href=\"https:\/\/www.questionpro.com\/blog\/sentiment-analysis\/\">\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631 <\/a> <\/pre>\n\n<h3 class=\"wp-block-heading\">\u062a\u062e\u0637\u064a\u0637 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644:<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%b1%d8%b3%d9%85-%d8%ae%d8%b1%d8%a7%d8%a6%d8%b7-%d8%b1%d8%ad%d9%84%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%8a%d9%84-%d8%a7%d9%84%d8%af%d9%84%d9%8a%d9%84-%d8%a7%d9%84%d9%83%d8%a7%d9%85%d9%84-%d8%a7\/\">\u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/a> \u0644\u062a\u062d\u062f\u064a\u062f \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0623\u0643\u0645\u0644\u0647\u0627 \u0644\u062a\u062d\u062f\u064a\u062f \u0646\u0642\u0627\u0637 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0648\u0646\u0642\u0627\u0637 \u0627\u0644\u0623\u0644\u0645 \u0648\u0641\u0631\u0635 \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0637\u0648\u0627\u0644 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%af%d9%88%d8%b1%d8%a9-%d8%ad%d9%8a%d8%a7%d8%a9-%d8%a7%d9%84%d8%b9%d9%85%d9%8a%d9%84-%d8%a7%d9%84%d8%aa%d8%b9%d8%b1%d9%8a%d9%81-%d8%8c-6-%d9%85%d8%b1%d8%a7%d8%ad%d9%84-%d9%88%d9%85%d8%b2%d8%a7\/\">\u062f\u0648\u0631\u0629 \u062d\u064a\u0627\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/a>.<\/p>\n\n<h3 class=\"wp-block-heading\">\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629:<\/h3>\n\n<p>\u064a\u062a\u064a\u062d \u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0644\u0644\u062a\u0646\u0628\u0624 \u0628\u0633\u0644\u0648\u0643 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0633\u062a\u0642\u0628\u0644\u064a \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0645 \u0648\u0627\u062a\u062c\u0627\u0647\u0627\u062a\u0647\u0645 \u0625\u0645\u0643\u0627\u0646\u064a\u0629 \u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0627\u0633\u062a\u0628\u0627\u0642\u064a\u0629 \u0648\u0627\u0644\u062a\u0641\u0627\u0639\u0644 \u0627\u0644\u0634\u062e\u0635\u064a \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n\n<h3 class=\"wp-block-heading\">\u062f\u0639\u0645 \u0627\u0644\u0642\u0646\u0648\u0627\u062a \u0627\u0644\u0634\u0627\u0645\u0644\u0629:<\/h3>\n\n<p>\u062a\u0648\u0641\u064a\u0631 \u062a\u062c\u0627\u0631\u0628 \u0633\u0644\u0633\u0629 \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a \u0648\u0645\u0646\u0635\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629\u060c \u0645\u0645\u0627 \u064a\u0636\u0645\u0646 \u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u0648\u0627\u0644\u0627\u0633\u062a\u0645\u0631\u0627\u0631\u064a\u0629 \u0641\u064a <a href=\"https:\/\/www.questionpro.com\/blog\/customer-interactions\/\">\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a>.<\/p>\n\n<h3 class=\"wp-block-heading\">\u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630:<\/h3>\n\n<p>\u062a\u0631\u062c\u0645\u0629 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0625\u0644\u0649 \u0631\u0624\u0649 \u0648\u062a\u0648\u0635\u064a\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u062a\u0642\u0648\u062f \u0625\u0644\u0649 \u062a\u062d\u0633\u064a\u0646\u0627\u062a \u0641\u064a \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a \u0648\u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u0627\u0644\u0639\u0645\u0644\u064a\u0627\u062a \u0644\u062a\u0644\u0628\u064a\u0629 <a href=\"https:\/\/www.questionpro.com\/blog\/understanding-customer-needs\/\">\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a>.<\/p>\n\n<p>\u0628\u0634\u0643\u0644 \u0639\u0627\u0645\u060c \u062a\u064f\u0639\u062f \u062d\u0644\u0648\u0644 \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0645\u0631\u0643\u0632\u064a\u0629 \u062d\u0627\u0633\u0645\u0629 \u0641\u064a \u0645\u0633\u0627\u0639\u062f\u0629 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u0628\u0646\u0627\u0621 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%b9%d9%84%d8%a7%d9%82%d8%a7%d8%aa-%d8%a7%d9%84%d8%b9%d9%85%d9%84%d8%a7%d8%a1\/\">\u0639\u0644\u0627\u0642\u0627\u062a \u0642\u0648\u064a\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c<\/a> \u0648\u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0626\u0647\u0645\u060c \u0648\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0646\u062c\u0627\u062d \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644 \u0641\u064a \u0633\u0648\u0642 \u0627\u0644\u064a\u0648\u0645 \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a.<\/p>\n\n<h2 class=\"wp-block-heading\">\u0623\u0641\u0636\u0644 7 \u0628\u0631\u0627\u0645\u062c \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0641\u064a \u0639\u0627\u0645 2025<\/h2>\n\n<p>\u0643\u0645\u0627 \u0630\u0643\u0631\u0646\u0627 \u0641\u064a \u0628\u062f\u0627\u064a\u0629 \u0647\u0630\u0647 \u0627\u0644\u0645\u0642\u0627\u0644\u0629\u060c \u0641\u0625\u0646 \u0627\u062e\u062a\u064a\u0627\u0631 \u0623\u0641\u0636\u0644 \u0628\u0631\u0646\u0627\u0645\u062c \u0644\u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0641\u064a \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u062d\u062a\u0648\u0649 \u0644\u064a\u0633 \u0628\u0627\u0644\u0645\u0647\u0645\u0629 \u0627\u0644\u0633\u0647\u0644\u0629\u060c \u0648\u0646\u0648\u0635\u064a \u0628\u0623\u062e\u0630 \u0627\u0644\u0648\u0642\u062a \u0627\u0644\u0643\u0627\u0641\u064a \u0644\u062a\u0642\u064a\u064a\u0645 \u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0648\u0627\u0644\u062c\u0648\u0627\u0646\u0628 \u0627\u0644\u062a\u064a \u062a\u0642\u062f\u0645\u0647\u0627 \u0627\u0644\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u0645\u062e\u062a\u0644\u0641\u0629 \u0627\u0644\u0645\u062a\u0627\u062d\u0629 \u0641\u064a \u0627\u0644\u0633\u0648\u0642 \u0628\u062f\u0642\u0629.<\/p>\n\n<p>\u0644\u0642\u062f \u0623\u0646\u0634\u0623\u0646\u0627 \u0642\u0627\u0626\u0645\u0629 \u0628\u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0627\u0644\u0631\u0627\u0626\u062f\u0629 \u0641\u064a \u0647\u0630\u0627 \u0627\u0644\u0645\u062c\u0627\u0644 \u0644\u062a\u0643\u0648\u0646 \u0628\u0645\u062b\u0627\u0628\u0629 \u0646\u0642\u0637\u0629 \u0627\u0646\u0637\u0644\u0627\u0642 \u0631\u0627\u0626\u0639\u0629 \u0641\u064a \u0631\u062d\u0644\u062a\u0643 \u0644\u062a\u062d\u0633\u064a\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0646\u0623\u0645\u0644 \u0623\u0646 \u062a\u0643\u0648\u0646 \u0630\u0627\u062a \u0641\u0627\u0626\u062f\u0629 \u0643\u0628\u064a\u0631\u0629! <\/p>\n\n<h3 class=\"wp-block-heading\">1. QuestionPro<\/h3>\n\n<p>\u0623\u0641\u0636\u0644 \u0628\u0631\u0646\u0627\u0645\u062c \u0644\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0633\u0648\u0642\u060c \u0625\u0630\u0627 \u0642\u0644\u0646\u0627 \u0630\u0644\u0643 \u0628\u0623\u0646\u0641\u0633\u0646\u0627 <a href=\"https:\/\/www.questionpro.com\/cx\/\">QuestionPro<\/a>. \u0635\u064f\u0645\u0645\u062a \u062d\u0644\u0648\u0644 \u0627\u0644\u0627\u0633\u062a\u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u062a\u064a \u0646\u0642\u062f\u0645\u0647\u0627 \u0644\u062a\u062d\u062f\u064a\u062f \u0646\u0642\u0627\u0637 \u0627\u0644\u0636\u0639\u0641 \u0648\u0645\u062c\u0627\u0644\u0627\u062a \u0627\u0644\u062a\u062d\u0633\u064a\u0646 \u0641\u064a \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u0645\u0634\u0643\u0644\u0627\u062a \u0628\u0633\u0631\u0639\u0629 \u0648\u0628\u0634\u0643\u0644 \u0627\u0633\u062a\u0628\u0627\u0642\u064a\u060c \u0645\u0645\u0627 \u064a\u0624\u062f\u064a \u0625\u0644\u0649 \u062a\u062d\u0642\u064a\u0642 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u0623\u0639\u0644\u0649 \u0645\u0646 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645. \u0627\u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0642\u064a\u0650\u0651\u0645\u0629 \u0648\u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u062e\u0627\u0635\u0629 \u0628\u0647\u0645 \u062d\u062a\u0649 \u062a\u062a\u0645\u0643\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0627\u062a\u062e\u0627\u0630 \u0642\u0631\u0627\u0631\u0627\u062a \u0645\u0633\u062a\u0646\u064a\u0631\u0629 \u0644\u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.  <\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/QuestionPro-CX-2.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0627\u0644\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0648\u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0648\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631<\/li>\n\n\n\n<li>\u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0623\u0646\u0638\u0645\u0629 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629 \u0627\u0644\u0642\u0646\u0648\u0627\u062a<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u062a\u0628\u062f\u0623 \u0645\u0639\u0638\u0645 \u0627\u0644\u062e\u0637\u0637 \u0627\u0644\u0634\u0627\u0626\u0639\u0629 \u0645\u0646 99 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b\u060c \u0645\u0639 \u062a\u0648\u0641\u0631 \u0645\u0633\u062a\u0648\u064a\u0627\u062a \u062a\u0633\u0639\u064a\u0631 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062c\u0645\u064a\u0639 \u0627\u0644\u0623\u062d\u062c\u0627\u0645. \u062a\u062a\u0648\u0641\u0631 \u062e\u064a\u0627\u0631\u0627\u062a \u062a\u0633\u0639\u064a\u0631 \u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0630\u0627\u062a \u0627\u0644\u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u062e\u0627\u0635\u0629. <\/p>\n\n\t<div class=\"banner-section wf-section\" lang=\"\" >\n\t\t<div class=\"right-column-container\">\n\t\t\t<div class=\"bannerbg white\">\n\t\t\t\t<span class=\"h1-2\">Create memorable experiences based on real-time data, insights and advanced analysis.<\/span>\n\t\t\t\t<a href=\"#userliteForm\" data-toggle=\"modal\" class=\"button w-button\">Request Demo<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"userlite-modal modal fade\" id=\"userliteForm\" tabindex=\"-1\" role=\"dialog\" style=\"display: none;\">\n\t\t<div class=\"modal-dialog\" role=\"document\">\n\t\t\t<div class=\"modal-content\" role=\"document\">\n\t\t\t\t<div class=\"modal-body\">\n\t\t\t\t\t<div class=\"modal-header\">\n\t\t\t\t\t\t<button type=\"button\" class=\"close\" data-dismiss=\"modal\" aria-label=\"Close\">\n\t\t\t\t\t\t\t<i class=\"material-icons\">close<\/i>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"contact-us-form-wrapper contact-box\">\n\t\t\t\t\t\t<div class=\"userlite-form-wrapper\">\n\t\t\t\t\t\t\t<iframe src=\"https:\/\/www.questionpro.com\/userlite-form-blog-arabic.html?product=CX&amp;referralurl=https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/posts\/1007032\/&amp;lang=ar&amp;cat=cx-ar\" style=\"display: block;\" ><\/iframe>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"demo-form-wrapper success-message-div\" style=\"display:none\">\n\t\t\t\t\t\t\t<p class=\"success-message-para\"><\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n<h3 class=\"wp-block-heading\">2. \u0645\u064a\u062f\u0627\u0644\u064a\u0627<\/h3>\n\n<p><a href=\"https:\/\/www.questionpro.com\/medallia-alternative.html\">Medallia<\/a> \u0647\u064a \u0645\u0646\u0635\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CEM) \u0648\u0647\u064a \u0639\u0628\u0627\u0631\u0629 \u0639\u0646 \u0645\u0646\u0635\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 (CEM) \u062a\u0642\u0648\u0645 \u0627\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0628\u0627\u0644\u062a\u0642\u0627\u0637 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0648\u0627\u0644\u062a\u0635\u0631\u0641 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u064a\u0647\u0627 \u0639\u0628\u0631 \u0642\u0646\u0648\u0627\u062a \u0645\u062a\u0639\u062f\u062f\u0629\u060c \u0645\u0645\u0627 \u064a\u0645\u0643\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0627\u0633\u062a\u062b\u0646\u0627\u0626\u064a\u0629 \u0648\u062a\u0639\u0632\u064a\u0632 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Medallia.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0625\u062f\u0627\u0631\u0629 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631<\/li>\n\n\n\n<li>\u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u0627\u0644\u0631\u062d\u0644\u0627\u062a<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629<\/li>\n\n\n\n<li>\u0631\u0624\u0649 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u0645\u062a\u0627\u062d\u0629 \u0639\u0646\u062f \u0627\u0644\u0637\u0644\u0628\u060c \u0648\u0639\u0627\u062f\u0629\u064b \u0645\u0627 \u062a\u0643\u0648\u0646 \u0645\u0635\u0645\u0645\u0629 \u062d\u0633\u0628 \u062d\u062c\u0645 \u0648\u0645\u062a\u0637\u0644\u0628\u0627\u062a \u0643\u0644 \u0645\u0624\u0633\u0633\u0629.<\/p>\n\n<h3 class=\"wp-block-heading\">3. Qualtrics<\/h3>\n\n<p>\u062a\u0634\u062a\u0647\u0631 \u0634\u0631\u0643\u0629 <a href=\"https:\/\/www.questionpro.com\/qualtrics-alternative\/\">Qualtrics<\/a> \u0628\u0645\u062c\u0645\u0648\u0639\u062a\u0647\u0627 \u0627\u0644\u0642\u0648\u064a\u0629 CustomerXM\u060c \u0648\u062a\u0648\u0641\u0631 Qualtrics \u0623\u062f\u0648\u0627\u062a \u0642\u0648\u064a\u0629 \u0644\u0642\u064a\u0627\u0633 \u062a\u062c\u0627\u0631\u0628 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0633\u064a\u0646\u0647\u0627 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u062a\u0646\u0641\u064a\u0630 \u0648\u0631\u0624\u0649 \u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631.<\/p>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0628\u0631\u0627\u0645\u062c \u0635\u0648\u062a \u0627\u0644\u0639\u0645\u064a\u0644 (VoC)<\/li>\n\n\n\n<li>\u0625\u062f\u0627\u0631\u0629 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u062a\u062c\u0631\u0628\u0629<\/li>\n\n\n\n<li>\u0631\u0633\u0645 \u062e\u0631\u0627\u0626\u0637 \u0627\u0644\u0631\u062d\u0644\u0627\u062a \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u062a\u062e\u062a\u0644\u0641 \u0627\u0644\u0623\u0633\u0639\u0627\u0631 \u062d\u0633\u0628 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0648\u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629\u060c \u062d\u064a\u062b \u062a\u0628\u062f\u0623 \u0627\u0644\u062e\u0637\u0637 \u0639\u0627\u062f\u0629\u064b \u0645\u0646 \u062d\u0648\u0627\u0644\u064a 1500 \u062f\u0648\u0644\u0627\u0631 \u0625\u0644\u0649 2500 \u062f\u0648\u0644\u0627\u0631 \u0633\u0646\u0648\u064a\u0627\u064b. \u062a\u0648\u0641\u064a\u0631 \u0623\u0633\u0639\u0627\u0631 \u0645\u062e\u0635\u0635\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0645\u0624\u0633\u0633\u0629 \u0648\u062d\u062c\u0645\u0647\u0627.<\/p>\n\n<h3 class=\"wp-block-heading\">4. InMoment<\/h3>\n\n<p>\u062a\u0631\u0643\u0632 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/inmoment-alternatives-2\/\">InMoment<\/a> \u0639\u0644\u0649 \u0627\u0644\u062d\u0644\u0648\u0644 \u0627\u0644\u062a\u064a \u062a\u062a\u0645\u062d\u0648\u0631 \u062d\u0648\u0644 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062d\u064a\u062b \u062a\u0642\u062f\u0645 InMoment \u0628\u0631\u0627\u0645\u062c \u0645\u062a\u0642\u062f\u0645\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0635\u0645\u0645\u0629 \u0644\u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0645\u0634\u0627\u0631\u0643\u0629 \u0648\u0627\u0644\u0648\u0644\u0627\u0621 \u0627\u0644\u0647\u0627\u062f\u0641\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0641\u0647\u0645 \u0627\u062d\u062a\u064a\u0627\u062c\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0641\u0636\u064a\u0644\u0627\u062a\u0647\u0645 \u0648\u0645\u0639\u0627\u0644\u062c\u062a\u0647\u0627.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/InMoment.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u062a\u062d\u0644\u064a\u0644 \u0627\u0644\u0645\u0634\u0627\u0639\u0631<\/li>\n\n\n\n<li>\u062a\u062e\u0637\u064a\u0637 \u0627\u0644\u0631\u062d\u0644\u0629 <a href=\"https:\/\/www.questionpro.com\/blog\/customer-analytics-software\/\">\u0648\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/a><\/li>\n\n\n\n<li>\u062a\u062e\u0637\u064a\u0637 \u0627\u0644\u0639\u0645\u0644 \u0648\u0627\u0644\u0645\u062a\u0627\u0628\u0639\u0629<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u0643\u0627\u0645\u0644 \u0645\u0639 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0623\u0646\u0638\u0645\u0629 \u0627\u0644\u0623\u062e\u0631\u0649<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u062a\u0633\u0639\u064a\u0631: <\/strong>\u064a\u0648\u0641\u0631 \u062e\u0637\u0637 \u062a\u0633\u0639\u064a\u0631 \u0645\u062a\u0646\u0648\u0639\u0629 \u0628\u0646\u0627\u0621\u064b \u0639\u0644\u0649 \u062d\u062c\u0645 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a \u0648\u0627\u0644\u0645\u064a\u0632\u0627\u062a\u060c \u0645\u0639 \u062a\u0633\u0639\u064a\u0631 \u0645\u062e\u0635\u0635 <a href=\"https:\/\/www.questionpro.com\/blog\/enterprise-feedback-management-software\/\">\u0644\u062d\u0644\u0648\u0644 \u0627\u0644\u062a\u063a\u0630\u064a\u0629 \u0627\u0644\u0631\u0627\u062c\u0639\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a<\/a>.<\/p>\n\n<h3 class=\"wp-block-heading\">5. \u0632\u0646\u062f\u0633\u0643<\/h3>\n\n<p>\u062a\u064f\u0639\u062f Zendesk \u0645\u0646\u0635\u0629 \u0634\u0627\u0645\u0644\u0629 \u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0645\u0639 \u0625\u0645\u0643\u0627\u0646\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u062d\u064a\u062b \u062a\u064f\u0645\u0643\u0650\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u0625\u062f\u0627\u0631\u0629 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0643\u0641\u0627\u0621\u0629 \u0639\u0628\u0631 \u0645\u062e\u062a\u0644\u0641 \u0627\u0644\u0642\u0646\u0648\u0627\u062a\u060c \u0645\u0645\u0627 \u064a\u0639\u0632\u0632 \u0627\u0644\u0631\u0636\u0627 \u0648\u0627\u0644\u0648\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Zendesk-1.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0646\u0638\u0627\u0645 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0644\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0625\u062f\u0627\u0631\u0629 \u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629<\/li>\n\n\n\n<li>\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0645\u0628\u0627\u0634\u0631\u0629 \u0648\u0627\u0644\u0645\u0631\u0627\u0633\u0644\u0629<\/li>\n\n\n\n<li>\u0627\u0633\u062a\u0637\u0644\u0627\u0639\u0627\u062a \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0648\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u064a\u0628\u062f\u0623 \u0627\u0644\u0633\u0639\u0631 \u0645\u0646 \u062d\u0648\u0627\u0644\u064a 5 \u062f\u0648\u0644\u0627\u0631\u0627\u062a \u0625\u0644\u0649 19 \u062f\u0648\u0644\u0627\u0631\u064b\u0627 \u0623\u0645\u0631\u064a\u0643\u064a\u064b\u0627 \u0644\u0643\u0644 \u0645\u0633\u062a\u062e\u062f\u0645 \u0634\u0647\u0631\u064a\u064b\u0627 \u0644\u0628\u0627\u0642\u0629 \u0627\u0644\u062f\u0639\u0645\u060c \u0645\u0639 \u062a\u0643\u0627\u0644\u064a\u0641 \u0625\u0636\u0627\u0641\u064a\u0629 \u0644\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0623\u062e\u0631\u0649 \u0645\u062b\u0644 \u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0648\u0627\u0644\u062a\u062d\u062f\u062b \u0648\u0627\u0644\u0627\u0633\u062a\u0643\u0634\u0627\u0641. \u062a\u062a\u0648\u0641\u0631 \u0623\u0633\u0639\u0627\u0631 \u0645\u062e\u0635\u0635\u0629 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u0627\u0644\u0643\u0628\u064a\u0631\u0629. <\/p>\n\n<h3 class=\"wp-block-heading\">6. \u0645\u0631\u0643\u0632 \u062e\u062f\u0645\u0629 HubSpot<\/h3>\n\n<p>\u062a\u0642\u062f\u0645 Service <a href=\"https:\/\/www.questionpro.com\/help\/hubspot-integration.html\">HubSpot\u060c \u0648\u0647\u064a \u062c\u0632\u0621 \u0645\u0646 \u0645\u062c\u0645\u0648\u0639\u0629 HubSpot\u060c<\/a> \u0645\u0646\u0635\u0629 \u0628\u062f\u064a\u0647\u064a\u0629 \u0644\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u0628\u0633\u064a\u0637 \u0639\u0645\u0644\u064a\u0627\u062a \u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u062c\u0645\u0639 \u0627\u0644\u0645\u0644\u0627\u062d\u0638\u0627\u062a\u060c \u0648\u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u0645\u062e\u0635\u0635\u0629 \u0644\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0623\u064a\u064a\u062f\u0647\u0645.<\/p>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0646\u0638\u0627\u0645 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0648\u0645\u0643\u062a\u0628 \u0627\u0644\u0645\u0633\u0627\u0639\u062f\u0629<\/li>\n\n\n\n<li><a href=\"https:\/\/www.questionpro.com\/blog\/knowledge-management-software\/\">\u0628\u0631\u0646\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629<\/a><\/li>\n\n\n\n<li>\u0627\u0644\u062f\u0631\u062f\u0634\u0629 \u0627\u0644\u0645\u0628\u0627\u0634\u0631\u0629 \u0648\u0631\u0648\u0628\u0648\u062a\u0627\u062a \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629 \u0627\u0644\u0645\u0628\u0627\u0634\u0631\u0629<\/li>\n\n\n\n<li>\u062c\u0645\u0639 \u0645\u0644\u0627\u062d\u0638\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u062a\u0643\u0627\u0645\u0644 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u062a\u0628\u062f\u0623 \u0628\u0627\u0642\u0629 \u0627\u0644\u0628\u062f\u0627\u064a\u0629 \u0628\u062d\u0648\u0627\u0644\u064a 50 \u062f\u0648\u0644\u0627\u0631\u0627\u064b \u0634\u0647\u0631\u064a\u0627\u064b\u060c \u0645\u0639 \u0645\u064a\u0632\u0627\u062a \u0625\u0636\u0627\u0641\u064a\u0629 \u0645\u062a\u0648\u0641\u0631\u0629 \u0641\u064a \u0628\u0627\u0642\u0627\u062a \u0623\u0639\u0644\u0649 \u062a\u0628\u062f\u0623 \u0645\u0646 400 \u062f\u0648\u0644\u0627\u0631 \u0634\u0647\u0631\u064a\u0627\u064b.<\/p>\n\n<h3 class=\"wp-block-heading\">7. \u0645\u0643\u062a\u0628 \u0632\u0648\u0647\u0648<\/h3>\n\n<p>\u064a\u0648\u0641\u0631 <a href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a3%d9%81%d8%b6%d9%84-5-%d8%a8%d8%af%d8%a7%d8%a6%d9%84-%d9%84%d8%a7%d8%b3%d8%aa%d8%a8%d9%8a%d8%a7%d9%86-zoho-%d9%81%d9%8a-%d8%b9%d8%a7%d9%85-2022\/\">Zoho Desk<\/a> \u0646\u0638\u0627\u0645\u064b\u0627 \u0623\u0633\u0627\u0633\u064a\u064b\u0627 \u0633\u0647\u0644 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0644\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u064a\u0633\u0627\u0639\u062f \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0639\u0644\u0649 \u062a\u0642\u062f\u064a\u0645 \u062a\u062c\u0627\u0631\u0628 \u062f\u0639\u0645 \u0639\u0645\u0644\u0627\u0621 \u0633\u0644\u0633\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0625\u062f\u0627\u0631\u0629 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0648\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062e\u062f\u0645\u0629 \u0627\u0644\u0630\u0627\u062a\u064a\u0629 \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u062b\u0627\u0642\u0628\u0629 \u0644\u0644\u062a\u062d\u0633\u064a\u0646 \u0627\u0644\u0645\u0633\u062a\u0645\u0631.<\/p>\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/05\/Zoho-Desk-1.jpg\" alt=\"\"\/><\/figure>\n\n<p><strong>\u0633\u0645\u0627\u062a:<\/strong><\/p>\n\n<ul>\n<li>\u0646\u0638\u0627\u0645 \u0627\u0644\u062a\u0630\u0627\u0643\u0631 \u0644\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/li>\n\n\n\n<li>\u0625\u062f\u0627\u0631\u0629 \u0642\u0627\u0639\u062f\u0629 \u0627\u0644\u0645\u0639\u0631\u0641\u0629<\/li>\n\n\n\n<li>\u062f\u0639\u0645 \u0645\u062a\u0639\u062f\u062f \u0627\u0644\u0642\u0646\u0648\u0627\u062a (\u0627\u0644\u0628\u0631\u064a\u062f \u0627\u0644\u0625\u0644\u0643\u062a\u0631\u0648\u0646\u064a \u0648\u0627\u0644\u0647\u0627\u062a\u0641 \u0648\u0627\u0644\u062f\u0631\u062f\u0634\u0629)<\/li>\n\n\n\n<li>\u0627\u0644\u0623\u062a\u0645\u062a\u0629 \u0648\u0633\u064a\u0631 \u0627\u0644\u0639\u0645\u0644<\/li>\n\n\n\n<li>\u0625\u0639\u062f\u0627\u062f \u0627\u0644\u062a\u0642\u0627\u0631\u064a\u0631 \u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a<\/li>\n<\/ul>\n\n<p><strong>\u0627\u0644\u0623\u0633\u0639\u0627\u0631: <\/strong>\u064a\u0628\u062f\u0623 \u0627\u0644\u0633\u0639\u0631 \u0645\u0646 \u062d\u0648\u0627\u0644\u064a 14 \u062f\u0648\u0644\u0627\u0631\u064b\u0627 \u0623\u0645\u0631\u064a\u0643\u064a\u064b\u0627 \u0644\u0643\u0644 \u0645\u0633\u062a\u062e\u062f\u0645 \u0634\u0647\u0631\u064a\u064b\u0627 \u0644\u0644\u0628\u0627\u0642\u0629 \u0627\u0644\u0623\u0633\u0627\u0633\u064a\u0629\u060c \u0645\u0639 \u062a\u0648\u0641\u0631 \u0628\u0627\u0642\u0627\u062a \u0623\u0639\u0644\u0649 \u0644\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0645\u062a\u0642\u062f\u0645\u0629 \u0648\u0627\u0644\u0641\u0631\u0642 \u0627\u0644\u0623\u0643\u0628\u0631 \u062d\u062c\u0645\u064b\u0627.<\/p>\n\n<p>\u062a\u0642\u062f\u0645 \u0647\u0630\u0647 \u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0645\u064a\u0632\u0627\u062a \u0645\u062a\u0646\u0648\u0639\u0629 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\u0627\u0644\u0645\u064a\u0632\u0627\u062a \u0627\u0644\u0642\u0648\u064a\u0629 \u0648\u0633\u0647\u0648\u0644\u0629 \u0627\u0644\u0627\u0633\u062a\u062e\u062f\u0627\u0645 \u0648\u062e\u064a\u0627\u0631\u0627\u062a \u0627\u0644\u062a\u062e\u0635\u064a\u0635 \u0648\u0642\u0627\u0628\u0644\u064a\u0629 \u0627\u0644\u062a\u0648\u0633\u0639\u060c \u0645\u0645\u0627 \u064a\u062c\u0639\u0644\u0647\u0627 \u062e\u064a\u0627\u0631\u064b\u0627 \u0645\u0642\u0646\u0639\u064b\u0627 \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062a\u0637\u0644\u0639 \u0625\u0644\u0649 \u062a\u0639\u0632\u064a\u0632 \u062c\u0647\u0648\u062f \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0641\u0639\u0627\u0644\u064a\u0629.<\/p>\n\n<h2 class=\"wp-block-heading\">\u0627\u0633\u062a\u0646\u062a\u0627\u062c<\/h2>\n\n<p>\u062a\u064f\u0639\u062f \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 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\u0648\u0627\u0644\u062a\u062d\u0644\u064a\u0644\u0627\u062a \u0627\u0644\u062a\u0646\u0628\u0624\u064a\u0629\u060c \u0645\u0645\u0627 \u064a\u064f\u0645\u0643\u0650\u0651\u0646 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0645\u0646 \u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645 \u0648\u0646\u062c\u0627\u062d\u0647\u0627 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644. <\/p>\n\n<p>\u0645\u0639 \u0627\u0633\u062a\u0645\u0631\u0627\u0631 \u062a\u0637\u0648\u0631 \u062a\u0648\u0642\u0639\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0641\u064a \u0627\u0644\u0645\u0634\u0647\u062f \u0627\u0644\u062a\u0646\u0627\u0641\u0633\u064a \u0627\u0644\u064a\u0648\u0645\u060c \u0641\u0625\u0646 \u0627\u0644\u0627\u0633\u062a\u062b\u0645\u0627\u0631 \u0641\u064a \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0623\u0645\u0631 \u0636\u0631\u0648\u0631\u064a \u0644\u0644\u0634\u0631\u0643\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u062a\u0637\u0644\u0639 \u0625\u0644\u0649 \u0627\u0644\u0628\u0642\u0627\u0621 \u0641\u064a \u0627\u0644\u0645\u0642\u062f\u0645\u0629. \u0645\u0646 \u062e\u0644\u0627\u0644 \u0625\u0639\u0637\u0627\u0621 \u0627\u0644\u0623\u0648\u0644\u0648\u064a\u0629 \u0644\u0645\u0646\u0635\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0627\u0644\u0627\u0633\u062a\u0641\u0627\u062f\u0629 \u0645\u0646 \u0642\u062f\u0631\u0627\u062a \u062d\u0644\u0648\u0644 \u0628\u0631\u0645\u062c\u064a\u0627\u062a \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u064a\u0645\u0643\u0646 \u0644\u0644\u0645\u0624\u0633\u0633\u0627\u062a \u062a\u0639\u0632\u064a\u0632 \u0639\u0644\u0627\u0642\u0627\u062a \u0623\u0642\u0648\u0649 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0648\u0627\u0644\u062a\u0645\u064a\u0632 \u0641\u064a \u0627\u0644\u0633\u0648\u0642\u060c \u0648\u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0646\u0645\u0648 \u0648\u0627\u0644\u0646\u062c\u0627\u062d \u0627\u0644\u0645\u0633\u062a\u062f\u0627\u0645 \u0641\u064a \u0646\u0647\u0627\u064a\u0629 \u0627\u0644\u0645\u0637\u0627\u0641. <\/p>\n\n<p><\/p><p style=\"text-align: center;\"><a href=\"https:\/\/www.questionpro.com\/cx\/\" target=\"_blank\" rel=\"noopener\"><button>\u0627\u0639\u0631\u0641 \u0627\u0644\u0645\u0632\u064a\u062f<\/button><\/a> <a href=\"https:\/\/www.questionpro.com\/a\/showEntry.do?classID=1063&amp;sourceRef=blog\" target=\"_blank\" rel=\"noopener\"><button>\u0639\u0646 \u0627\u0644\u0625\u0635\u062f\u0627\u0631 \u0627\u0644\u062a\u062c\u0631\u064a\u0628\u064a \u0627\u0644\u0645\u062c\u0627\u0646\u064a<\/button><\/a><\/p>\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1715590488854\"><strong class=\"schema-faq-question\">\u0645\u0627 \u0647\u0648 CEM \u0641\u064a \u0627\u0644\u0628\u0631\u0645\u062c\u064a\u0627\u062a\u061f<\/strong> <p class=\"schema-faq-answer\"><strong>\u0628\u0631\u0646\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> \u0647\u0648 \u0645\u062c\u0645\u0648\u0639\u0629 \u0645\u0646 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0648\u0627\u0644\u062a\u0642\u0646\u064a\u0627\u062a \u0627\u0644\u062a\u064a \u062a\u0633\u062a\u062e\u062f\u0645\u0647\u0627 \u0627\u0644\u0634\u0631\u0643\u0627\u062a \u0644\u0625\u062f\u0627\u0631\u0629 \u0648\u062a\u062d\u0633\u064a\u0646 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0648\u064a\u0645\u0643\u0646 \u0623\u0646 \u062a\u062a\u0636\u0645\u0646 \u0645\u064a\u0632\u0627\u062a \u0645\u062b\u0644 \u062c\u0645\u0639 \u0628\u064a\u0627\u0646\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u062d\u0644\u064a\u0644\u0647\u0627 \u0648\u0627\u062a\u062e\u0627\u0630 \u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0644\u0627\u0632\u0645\u0629. \u0627\u0644\u0647\u062f\u0641 \u0627\u0644\u0639\u0627\u0645 \u0645\u0646 \u0647\u0630\u0627 \u0627\u0644\u0646\u0648\u0639 \u0645\u0646 \u0627\u0644\u0623\u062f\u0648\u0627\u062a \u0639\u0627\u062f\u0629\u064b \u0647\u0648 \u0641\u0647\u0645 \u0648\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645.  <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1715590530656\"><strong class=\"schema-faq-question\">\u0643\u064a\u0641 \u062a\u062e\u062a\u0644\u0641 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0646 \u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u061f<\/strong> <p class=\"schema-faq-answer\">\u062a\u0631\u0643\u0632 <strong>\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> \u0639\u0644\u0649 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0628\u0634\u0643\u0644 \u0639\u0627\u0645 \u0641\u064a \u062c\u0645\u064a\u0639 \u0627\u0644\u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0628\u0647\u062f\u0641 \u062a\u062d\u0642\u064a\u0642 \u0627\u0644\u0631\u0636\u0627 \u0648\u0627\u0644\u0648\u0644\u0627\u0621. \u0623\u0645\u0627 <strong>\u0625\u062f\u0627\u0631\u0629 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong> \u0641\u062a\u062f\u064a\u0631 \u0639\u0644\u0627\u0642\u0627\u062a \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0627\u0644\u0641\u0631\u062f\u064a\u0629\u060c \u0648\u062a\u0647\u062f\u0641 \u0625\u0644\u0649 \u062a\u062d\u0642\u064a\u0642 \u062a\u0641\u0627\u0639\u0644\u0627\u062a \u0634\u062e\u0635\u064a\u0629 \u0648\u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1715590643105\"><strong class=\"schema-faq-question\">\u0645\u0627 \u0647\u0648 \u0627\u0644\u063a\u0631\u0636 \u0645\u0646 CEM\u061f<\/strong> <p class=\"schema-faq-answer\">\u0627\u0644\u063a\u0631\u0636 \u0645\u0646 <strong>\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong>:<br><br>1. \u062a\u0639\u0632\u064a\u0632 \u0627\u0644\u0631\u0636\u0627 \u0627\u0644\u0639\u0627\u0645 \u0644\u0644\u0639\u0645\u0644\u0627\u0621.<br>2. \u0628\u0646\u0627\u0621 \u0648\u0644\u0627\u0621 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u0627\u0644\u0645\u062f\u0649 \u0627\u0644\u0637\u0648\u064a\u0644.<br>3. \u062a\u062d\u062f\u064a\u062f \u0648\u0645\u0639\u0627\u0644\u062c\u0629 \u0646\u0642\u0627\u0637 \u0627\u0644\u0623\u0644\u0645 \u0641\u064a \u0631\u062d\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644.<br>4. \u062e\u0644\u0642 \u062a\u062c\u0627\u0631\u0628 \u0639\u0645\u0644\u0627\u0621 \u0625\u064a\u062c\u0627\u0628\u064a\u0629 \u0644\u0627 \u062a\u0646\u0633\u0649.<br>5. \u062a\u062d\u0633\u064a\u0646 \u0625\u062f\u0631\u0627\u0643 \u0648\u0633\u0645\u0639\u0629 \u0627\u0644\u0639\u0644\u0627\u0645\u0629 \u0627\u0644\u062a\u062c\u0627\u0631\u064a\u0629.<br>6. \u0632\u064a\u0627\u062f\u0629 \u0627\u0644\u0627\u062d\u062a\u0641\u0627\u0638 \u0628\u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u062a\u0623\u064a\u064a\u062f\u0647\u0645.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u062a\u0639\u0631\u0641 \u0623\u064a \u0634\u0631\u0643\u0629 \u0631\u0627\u0633\u062e\u0629 \u0623\u0646 \u0627\u0644\u0627\u062a\u0633\u0627\u0642 \u0647\u0648 \u0645\u0641\u062a\u0627\u062d \u0628\u0646\u0627\u0621 \u0627\u0644\u062b\u0642\u0629 \u0645\u0639 \u0627\u0644\u0639\u0645\u0644\u0627\u0621. \u0639\u0646\u062f\u0645\u0627 \u064a\u0648\u0627\u062c\u0647 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u062a\u0646\u0627\u0642\u0636\u0627\u062a \u0641\u064a \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621\u060c \u0645\u062b\u0644 [&hellip;]<\/p>\n","protected":false},"author":171,"featured_media":859703,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[1193],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u0628\u0631\u0645\u062c\u064a\u0627\u062a CEM: \u0627\u0644\u062a\u0639\u0631\u064a\u0641 \u0648\u0645\u0627 \u0647\u064a \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0641\u064a \u0639\u0627\u0645 2024<\/title>\n<meta name=\"description\" content=\"\u062a\u0639\u0645\u0644 \u0628\u0631\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0639\u0644\u0649 \u062a\u0639\u0632\u064a\u0632 \u0631\u0636\u0627 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0648\u0648\u0644\u0627\u0626\u0647\u0645 \u0645\u0646 \u062e\u0644\u0627\u0644 \u0627\u0644\u0631\u0624\u0649 \u0627\u0644\u0645\u0633\u062a\u0646\u062f\u0629 \u0625\u0644\u0649 \u0627\u0644\u0628\u064a\u0627\u0646\u0627\u062a. \u0627\u0639\u062b\u0631 \u0639\u0644\u0649 \u0623\u0641\u0636\u0644 7 \u0628\u0631\u0627\u0645\u062c \u0644\u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 \u0644\u062a\u062d\u0633\u064a\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-cem-%d9%85%d8%a7%d9%87%d9%8a%d8%aa%d9%87-%d8%a3%d9%81%d8%b6%d9%84-7-%d8%ae%d9%8a%d8%a7%d8%b1%d8%a7%d8%aa-%d9%81%d9%8a-%d8%b9%d8%a7%d9%85-2025\/\" \/>\n<meta property=\"og:locale\" content=\"ar_AR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u0628\u0631\u0645\u062c\u064a\u0627\u062a CEM: \u0627\u0644\u062a\u0639\u0631\u064a\u0641 \u0648\u0645\u0627 \u0647\u064a \u0623\u0641\u0636\u0644 \u0627\u0644\u0645\u0646\u0635\u0627\u062a \u0641\u064a \u0639\u0627\u0645 2024\" \/>\n<meta property=\"og:description\" content=\"\u062a\u0639\u0645\u0644 \u0628\u0631\u0627\u0645\u062c \u0625\u062f\u0627\u0631\u0629 \u062a\u062c\u0631\u0628\u0629 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The general objective of this type of tool is usually to understand and improve the overall customer experience.","inLanguage":"ar"},"inLanguage":"ar"},{"@type":"Question","@id":"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-cem-%d9%85%d8%a7%d9%87%d9%8a%d8%aa%d9%87-%d8%a3%d9%81%d8%b6%d9%84-7-%d8%ae%d9%8a%d8%a7%d8%b1%d8%a7%d8%aa-%d9%81%d9%8a-%d8%b9%d8%a7%d9%85-2025\/#faq-question-1715590530656","position":2,"url":"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-cem-%d9%85%d8%a7%d9%87%d9%8a%d8%aa%d9%87-%d8%a3%d9%81%d8%b6%d9%84-7-%d8%ae%d9%8a%d8%a7%d8%b1%d8%a7%d8%aa-%d9%81%d9%8a-%d8%b9%d8%a7%d9%85-2025\/#faq-question-1715590530656","name":"How is CEM different from CRM?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"<strong>CEM<\/strong> focuses on the overall customer experience across all interactions, aiming for satisfaction and loyalty. <strong>CRM<\/strong> manages individual customer relationships, aiming for personalized interactions and increased sales.","inLanguage":"ar"},"inLanguage":"ar"},{"@type":"Question","@id":"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-cem-%d9%85%d8%a7%d9%87%d9%8a%d8%aa%d9%87-%d8%a3%d9%81%d8%b6%d9%84-7-%d8%ae%d9%8a%d8%a7%d8%b1%d8%a7%d8%aa-%d9%81%d9%8a-%d8%b9%d8%a7%d9%85-2025\/#faq-question-1715590643105","position":3,"url":"https:\/\/www.questionpro.com\/blog\/ar\/%d8%a8%d8%b1%d9%86%d8%a7%d9%85%d8%ac-cem-%d9%85%d8%a7%d9%87%d9%8a%d8%aa%d9%87-%d8%a3%d9%81%d8%b6%d9%84-7-%d8%ae%d9%8a%d8%a7%d8%b1%d8%a7%d8%aa-%d9%81%d9%8a-%d8%b9%d8%a7%d9%85-2025\/#faq-question-1715590643105","name":"What is the purpose of CEM?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The purpose of <strong>CEM<\/strong>:<br\/><br\/>1. Enhancing overall customer satisfaction.<br\/>2. Building long-term customer loyalty.<br\/>3. Identifying and addressing pain points in the customer journey.<br\/>4. Creating memorable and positive customer experiences.<br\/>5. Improving brand perception and reputation.<br\/>6. Increasing customer retention and advocacy.","inLanguage":"ar"},"inLanguage":"ar"}]}},"featured_image_src":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/03\/CEM-software.jpg","featured_image_src_square":"https:\/\/www.questionpro.com\/blog\/wp-content\/uploads\/2024\/03\/CEM-software.jpg","author_info":{"display_name":"Mizanul Islam","author_link":"https:\/\/www.questionpro.com\/blog\/ar\/author\/mizanul\/"},"_links":{"self":[{"href":"https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/posts\/1007032"}],"collection":[{"href":"https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/users\/171"}],"replies":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/comments?post=1007032"}],"version-history":[{"count":1,"href":"https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/posts\/1007032\/revisions"}],"predecessor-version":[{"id":1007085,"href":"https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/posts\/1007032\/revisions\/1007085"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/media\/859703"}],"wp:attachment":[{"href":"https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/media?parent=1007032"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/categories?post=1007032"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.questionpro.com\/blog\/ar\/wp-json\/wp\/v2\/tags?post=1007032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}